Latest Inspection
This is the latest available inspection report for this service, carried out on 3rd December 2009. it is an annual review prepared by CQC after examining previous reports and information from the provider. At the time of this report, CQC judged the service to be Good.
The inspector made no statutory requirements on the home as a result of this inspection
and there were no outstanding actions from the previous inspection report.
For extracts, read the latest CQC inspection for Harry Chamberlain Court Residential Home (12).
Annual service review
Name of Service: Harry Chamberlain Court Residential Home (12) The quality rating for this care home is: The rating was made on: two star good service 1 7 1 1 2 0 0 8 A quality rating is our assessment of how well a care home, agency or scheme is meeting the needs of the people who use it. We give a quality rating following a full review of the service. We call this review a ‘key’ inspection We do an annual service review when there has been no key inspection of the service in the last 12 months. It does not involve a visit to the service but is a summary of new information given to us, or collected by us, since the last key inspection or annual service review.
Has this annual service review changed our opinion of the service?
No You should read the last key inspection report for this service to get a full picture of how well outcomes for the people using the service are being met. The date by which we will do a key inspection: Name of inspector: Julie Small Date of this annual service review: 2 7 1 0 2 0 0 9 Annual Service Review Page 1 of 7 Information about the service
Address of service: 12 Harry Chamberlain Court Hollingsworth Road Lowestoft Suffolk NR32 4UG 01502582561 01502582561 Telephone number: Fax number: Email address: Provider web address:
www.mencap.org.uk Royal Mencap Society Name of registered provider(s): Conditions of registration: Category(ies) : dementia learning disability Conditions of registration: Number of places (if applicable): Under 65 Over 65 1 5 0 0 12 Harry Chamberlain Court may also care for one service user who has both a learning disability and dementia, falling in the registration categories of LD, DE as detailed in the correspondence with the Commission for Social Care Inspection. Have there been any changes in the ownership, management or the No service’s registration details in the last 12 months? If yes, what have they been: Date of last key inspection: Date of last annual service review (if applicable): Brief description of the service 12, Harry Chamberlain Court is part of a large block of flats owned by Waveney District Council and located to the north of Lowestoft. The main town is a bus ride away but there are local shops and facilities within easy reach. The home provides accommodation for up to five residents with a learning disability between the ages of 18 and 65 and the Royal Mencap Society provides personal support. The accommodation is all on the ground floor and consists of five single bedrooms, a
Annual Service Review Page 2 of 7 1 7 1 1 2 0 0 8 lounge, a kitchen and dining area and open plan garden to the rear of the property. There are adequate bathroom and toilet facilities and there is also a laundry and office space for the staff. At the last key inspection the manager stated that the current scale of charge was £65.80 to £108.00. Annual Service Review Page 3 of 7 Service update since the last key inspection or annual service review:
What did we do for this annual service review? We looked at all the information that we have received, or asked for, since the last key inspection or annual service review. This included: The annual quality assurance assessment (AQAA) that was sent to us by the service. The AQAA is a self-assessment that focuses on how well outcomes are being met for people using the service. It also gave us some numerical information about the service. Surveys returned to us by people using the service and from other people with an interest in the service. We received surveys from five people who live at the home, six staff and one health professional. What the service has told us about things that have happened in the service, these are called notifications and are a legal requirement. The previous key inspection. What has this told us about the service? The home sent us their annual quality assurance assessment (AQAA) when we asked for it. It was clear and gave us all the information we asked for. We looked at the information in the AQAA and our judgement is that the home is still providing a good service and that they know what further improvements they need to make. The AQAA explained how the needs and preferences of people that lived at the home were met and stated as a service provider, it is Mencaps policy to tailor the support we provide around the unique needs and wishes of the people we support. This means that we focus on the individual and agree the support and how this will be delivered with the person and those who are important to them. We use the process of person centred support planning to guide the way we work with an individual in line with their preferences and beliefs. The service user survey asked if the staff acted and listened on what they said and if the staff treated them well, four answered always and one answered usually. Comments made in the surveys included staff are very helpful. The health professional survey said that peoples social and health care needs were always properly monitored, reviewed and met, that the service always sought advice and acted upon it to meet peoples social and health care needs and improve their well being and that peoples privacy and dignity was always respected. The health professional survey commented I have always found the service to be thoughtful and responsive when I have had cause to work with people who use it. The staff survey asked if they were given up to date information about people who lived at the home, five answered always and one answered usually. The survey asked if Annual Service Review Page 4 of 7 the ways that they passed on information about people between staff worked well, three answered always and three answered usually. Six staff surveys said that there were usually enough staff to meet peoples needs. Comments made in the staff surveys included the home maintains a comfortable, secure, safe and happy homely atmosphere. Staff all show the utmost respect and are always trying to motivate them to progress with their ambitions, provides a caring environment for the service users and adequately meets their social and physical needs, provides a caring home for the client group, encourages interaction between clients, staff and the community and support service users in anything that they would like to do or achieve. The AQAA told us about how people were supported to participate in activities that are of interest to them and the improvements that they had made in the last twelve months which included ensure there are enough staff on duty to support residents on a one to one, to access outside activities in the community, because none of the residents access day centres. All choose individually the activities they like to participate in. Five service user surveys said that they made decisions about what they wanted to do during the day, in the evening and at the weekend. Comments included I like going out with staff, helping with cooking and I like cooking. The AQAA told us that there had been one safeguarding alert made in the last twelve months, for which we were informed of by the homes manager. The AQAA stated we recognise that in supporting people who can be vulnerable and who may also have difficulty in expressing their feelings and fears, that the awareness and vigilance of staff is key to protecting people from harm. Our policies and processes require staff to actively engage with local vulnerable adult processes and ensure that any threat to people with a learning disability is identified and reported promptly and appropriately. The AQAA explained the improvements that they had made in the last twelve months which included there is now management training in place for safeguarding vulnerable adults also compliments and complaints training. Also staff can access the Kwango learning for safeguarding, Mental Capacity Act and DOLs (Deprivation of Liberty) training, all staff have accessed this training this year. Also staff have completed the vulnerable adults workbook for safeguarding so are aware of the procedures in place. The AQAA told us that there had been no complaints made in the last twelve months and stated it is our belief that those who use our services, or are clients of ours, should be able to comment or complain if any aspect of our services or activities do not meet the high standards that they have a right to expect. Our polices and processes around feedback and complaints encourage our staff to be receptive and respond to any shortfalls identified. Five service user surveys said that they knew who to speak to if they were not happy and how to make a complaint. Five staff surveys said that they knew what to do if a person had concerns about the home, one said that they did not. The health professional survey said that concerns were usually responded to appropriately. The AQAA told us about the improvements that had been made in the environment in the last twelve months, which included new lounge and dining room furniture, a new cooker and new flooring in the dining room, all of which were chosen by the people
Annual Service Review Page 5 of 7 that lived at the home. The home continues to let us know about things that have happened since our last key inspection and they have shown that they have managed issues well. What are we going to do as a result of this annual service review? We are not going to change our inspection plan. We will undertake an inspection using the current CQC inspection methodology which is within three years of the last key inspection, which was 17th November 2008. However we can inspect the service at any time if we have concerns about the quality of the service or the safety of the people using the service. Annual Service Review Page 6 of 7 Reader Information
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