Latest Inspection
This is the latest available inspection report for this service, carried out on 30th November 2009. it is an annual review prepared by CQC after examining previous reports and information from the provider. At the time of this report, CQC judged the service to be Good.
The inspector made no statutory requirements on the home as a result of this inspection
and there were no outstanding actions from the previous inspection report.
For extracts, read the latest CQC inspection for Harry Chamberlain Court Residential Home (44).
Annual service review
Name of Service: Harry Chamberlain Court Residential Home (44) The quality rating for this care home is: The rating was made on: two star good service 1 0 1 1 2 0 0 8 A quality rating is our assessment of how well a care home, agency or scheme is meeting the needs of the people who use it. We give a quality rating following a full review of the service. We call this review a ‘key’ inspection We do an annual service review when there has been no key inspection of the service in the last 12 months. It does not involve a visit to the service but is a summary of new information given to us, or collected by us, since the last key inspection or annual service review.
Has this annual service review changed our opinion of the service?
No You should read the last key inspection report for this service to get a full picture of how well outcomes for the people using the service are being met. The date by which we will do a key inspection: Name of inspector: Julie Small Date of this annual service review: 2 6 1 0 2 0 0 9 Annual Service Review Page 1 of 6 Information about the service
Address of service: 44 Harry Chamberlain Court Hollingsworth Road Lowestoft Suffolk NR32 4UG 01502564792 01502564792 h2029@mencap.org.uk www.mencap.org.uk Royal Mencap Society Telephone number: Fax number: Email address: Provider web address:
Name of registered provider(s): Conditions of registration: Category(ies) : learning disability Number of places (if applicable): Under 65 Over 65 6 0 Have there been any changes in the ownership, management or the No service’s registration details in the last 12 months? If yes, what have they been: Date of last key inspection: Date of last annual service review (if applicable): Brief description of the service 44 Harry Chamberlain Court is a residential care home providing care and accommodation for up to six adults with a learning disability, who may also have some level of physical disability. The premises is owned by Waveney District Council and is situated in a mixed housing complex on the outskirts of Lowestoft. Care is provided to the people who live at the home by the Royal Mencap Society. This resource was first registered as a care home in 1989. All accommodation is sited at ground floor level and there are two small garden areas accessible to service users and a large car park to the rear of the building. At the time of the last key inspection the manager explained that fees ranged from £65.20 to £102.90. 1 0 1 1 2 0 0 8 Annual Service Review Page 2 of 6 Service update since the last key inspection or annual service review:
What did we do for this annual service review? We looked at all the information that we have received, or asked for, since the last key inspection or annual service review. This included: The annual quality assurance assessment (AQAA) that was sent to us by the service. The AQAA is a self-assessment that focuses on how well outcomes are being met for people using the service. It also gave us some numerical information about the service. Surveys returned to us by people using the service and from other people with an interest in the service. We received surveys from five people who live at the home, five staff and one health professional. What the service has told us about things that have happened in the service, these are called notifications and are a legal requirement. The previous key inspection. What has this told us about the service? The home sent us their annual quality assurance assessment (AQAA). It was clear and gave us all the information we asked for. We looked at the information in the AQAA and our judgement is that the home is still providing a good service and that they know what further improvements they need to make. The AQAA explained how they met peoples assessed needs and stated as a service provider, Mencaps vision is a society where all people with a learning disability are valued equally, listened to and accepted and our support to people is developed on this basis. We support people to take a lead in their support planning and help to arrange individual meetings on a regular basis to review these plans. We provide support to make sure key people are invited, enabling the people we support in the development of their plans. Where the development of plans identify that there is a change in the support that someone needs, we make sure that we have informed them what this means for them, and work with them to implement these changes. The service user survey asked if the staff listened and acted upon what they said, four answered always and one answered usually. Five surveys said that the staff always treated them well. Comments made in the surveys included I like it here the staff are very friendly. I am always happy here and very happy with the home and carers. The staff survey asked if they were provided with up to date information about the people that they supported, four answered always and one answered usually. The survey asked if the ways that they passed information about people between staff worked well, one answered always and four answered usually. The survey asked what the service did well and comments included treat residents as individuals, listen to them, support and encourage them, promote their independence and freedom of choice, work well as a team and give individuals choice and support where required, team works well, communication between staff is good but could be better and more consistent. Annual Service Review Page 3 of 6 The health professional survey said that peoples social and health care needs were always appropriately monitored, reviewed and met, that the service usually sought advice and acted upon it to meet peoples social and health care needs and that peoples privacy and dignity was always respected. A comment in the survey was give care and support to be as independent as possible, offer choices. The AQAA told us how they met peoples social needs and stated as a service provider, Mencap aims to enable and support people who use the service to actively engage with and participate in their local community and to develop and lead lifestyles that enable them to achieve the things that matter to them. Our families charter encourages and guides our staff in supporting people to maintain and strengthen family connections that are important to them. As part of a person centred approach to support planning, we actively encourage the people we support to be health aware and provide support in healthy eating and lifestyles, particularly where someone has identified a need or wish to improve their health. All our staff undertake training in person centred approaches. The service user survey asked if they made decisions about what they did each day, four answered always and one answered usually. Comments in the surveys included plenty of freedom of choice, also loved the food and likes it here and always find time to do what (the person) loves doing, especially (the person) gardening. Five staff surveys said that they were provided with training which was relevant to their role, provided them with enough information about health care needs and medication, helped them to understand and meet peoples needs and that kept them up to date with new ways of working. The AQAA told us that there had been no complaints received in the last twelve months and stated it is our belief that those who use our services, or are clients of ours, should be able to comment or complain if any aspect of our services or activities do not meet the high standards that they have a right to expect. Our policies and processes around feedback and complaints actively encourages all our staff to be receptive and respond positively to any identified shortfalls. We have built feedback and complaints into our quality assurance framework to ensure that we act on feedback and learn from this. Five service user surveys said that they knew who to speak to if they were not happy and how to make a complaint. Five staff surveys said that they knew what to do if a person had concerns about the home. The health professional survey said that concerns were always acted upon appropriately. The AQAA told us that there had been one safeguarding alert made in the last twelve months, no safeguarding investigations had been undertaken and stated our policies and processes require staff to actively engage with local vulnerable adult processes and ensure that any threat to people with a learning disability is identified and reported promptly and appropriately within our organisation, so that appropriate action can be taken. The AQAA said that they had improved in the last twelve months by updated, refresher, staff training in safeguarding is now accessed via the internet. Staff are accessing e-learning training regarding Suffolk Safeguarding, MCA (Mental Capacity Act)and DOLS (Deprivation of Liberty).
Annual Service Review Page 4 of 6 The home continues to let us know about things that have happened since our last key inspection and they have shown that they have managed issues. What are we going to do as a result of this annual service review? We are not going to change our inspection plan, using the current CQC inspection methodology we will inspect the service within three years of the last key inspection, which was 10th November 2008. However we can inspect the service at any time if we have concerns about the quality of the service or the safety of the people using the service. Annual Service Review Page 5 of 6 Reader Information
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