Latest Inspection
This is the latest available inspection report for this service, carried out on 9th July 2009. CQC found this care home to be providing an Good service.
The inspector made no statutory requirements on the home as a result of this inspection
and there were no outstanding actions from the previous inspection report.
For extracts, read the latest CQC inspection for Hastings Lodge.
Annual service review
Name of Service: Hastings Lodge The quality rating for this care home is: The rating was made on: two star good service A quality rating is our assessment of how well a care home, agency or scheme is meeting the needs of the people who use it. We give a quality rating following a full review of the service. We call this review a ‘key’ inspection We do an annual service review when there has been no key inspection of the service in the last 12 months. It does not involve a visit to the service but is a summary of new information given to us, or collected by us, since the last key inspection or annual service review.
Has this annual service review changed our opinion of the service?
No You should read the last key inspection report for this service to get a full picture of how well outcomes for the people using the service are being met. The date by which we will do a key inspection: Name of inspector: Kathy Jones Date of this annual service review: 0 9 0 7 2 0 0 9 Annual Service Review Page 1 of 6 Information about the service
Address of service: 20-22 Althorp Road St James Northampton NN5 5EF 01604750329 01604465911 hastings.lodge@ntlworld.com Telephone number: Fax number: Email address: Provider web address:
Name of registered provider(s): Conditions of registration: Category(ies) : learning disability Conditions of registration: Mr John Hastings Elliot,Mrs Marie Marguerite Llandinaff-Elliot Number of places (if applicable): Under 65 Over 65 14 2 To accommodate 11 services users at 20-22 Althorp Road, St James, Nothampton, NN5 5EF To accommodate 3 service users at 6 Althorp Road, St James, Northampton Have there been any changes in the ownership, management or the Yes service’s registration details in the last 12 months? If yes, what have they been: Date of last key inspection: Date of last annual service review (if applicable): Brief description of the service The home provides a service for 14 service users with learning disabilities and is situated within a residential area of Northampton. The home is divided into three properties situated in the same street. Two of the properties are adjacent and have been tastefully converted into one property, which is home to 11 service users. A further 3 service users live in a smaller property a few doors away in the street. The properties blend in well with the surrounding houses in the area. Shops and other community facilities are close by. 12 service users are accommodated in single rooms and two in a double bedroom. The lounges, dining room and kitchen are freely accessible to all the residents. Fee levels differ according to needs of service users.
Annual Service Review Page 2 of 6 None Annual Service Review Page 3 of 6 Service update since the last key inspection or annual service review:
What did we do for this annual service review? Please note that within this report there may be reference to the Commission for Social Care Inspection (CSCI) and also the Care Quality Commission. From 1 April 2009 the duties of CSCI were taken over by the Care Quality Commission, the new independent regulator of all health and adult social care in England. We looked at information received since the last key inspection which took place on 15th July 2008. This included: The annual quality assurance self assessment (AQAA) that was requested and sent to us in May 2009. The AQAA provides the service with an opportunity to consider and tell us how well they are doing in meeting the National Minimum Standards for older people, which focus on outcomes for people who use the service. It also provides an opportunity for the service to inform us of the areas that need improving and of the action they are taking to achieve this. We reviewed information received such as any concerns, complaints and allegations. We also looked at information received from Hastings Lodge who are legally required to notify us of accidents, incidents and events that affect the well being of people who use the service. What has this told us about the service? The annual quality assurance self assessment (AQAA) was forwarded to us when we asked for it demonstrating an understanding of the importance of co-operating with regulatory requirements. The AQAA provides good detailed information about what the service does well, what has improved, what they could do better and how they plan to improve. This indicates an ability to review the quality of care and the information demonstrates that outcomes for people who use the service are the focus. The AQAA confirms that advice and requirements made at the last inspection have been looked at in a positive way and have been used to make improvements to the service. For example, advice was given at the last inspection about having information available in formats that are accessible to people who use the service. The AQAA tells us that the service user handbook and service user agreements have been provided in user friendly formats. It also tells us about other improvements which have occurred as a result of listening to people, such as the reorganisation of daily activities and occupational sessions as a result of changes to peoples day care services. Th AQAA gives us examples of how individuals have been supported in difficult personal circumstances with consideration given to their views and emotional well being. The Care Quality Commission or its predecessor organisation the Commission for Social Care Inspection have received no complaints about the service since the last review. It is important that people are able to raise any concerns so that they can be addressed and improvements made. The AQAA tells us that people are continually reminded about the complaints procedure and that efforts are made to deal with any issues on a day to day basis. Annual Service Review Page 4 of 6 The AQAA tells us that there is a good programme of staff training, which takes account of changes to legislation, such as the Mental Capacity Act 2005 and the Deprivation of Liberties Safeguards. A section of the AQAA which asks for dates that equipment was last serviced has two missing entries. We will request this additional information to confirm that all of the equipment has been serviced regularly. There has been no change of registered manager since the last inspection and no concerns have been raised with us about the management of the service. We looked at information that the service are legally required to notify us of, such as any deaths, accidents, incidents and events that affect the well being of people who use the service and have found that we have been notified of such events. What are we going to do as a result of this annual service review? The rating for this service given in July 2008 is 2* good which means that we would carry out a key inspection before July 2010. We are not going to change our scheduled inspection plan on the basis of the information we have currently about the service. We will continue to review information received about the service and will take this into account when planning a date for inspection. Annual Service Review Page 5 of 6 Reader Information
Document Purpose: Author: Audience: Further copies from: Annual service review CQC General Public 0870 240 7535 (national contact centre) Our duty to regulate social care services is set out in the Care Standards Act 2000. The content of which can be found on our website. Helpline:
Telephone: 03000 616161 Email: enquiries@cqc.org.uk Web: www.cqc.org.uk We want people to be able to access this information. If you would like a copy of the findings in a different format or language please contact our helpline or go to our website. Copyright © (2009) Care Quality Commission (CQC). This publication may be reproduced in whole or in part, free of charge, in any format or medium provided that it is not used for commercial gain. This consent is subject to the material being reproduced accurately and on proviso that it is not used in a derogatory manner or misleading context. The material should be acknowledged as CQC copyright, with the title and date of publication of the document specified. Annual Service Review Page 6 of 6 - Please note that this information is included on www.bestcarehome.co.uk under license from the regulator. Re-publishing this information is in breach of the terms of use of that website. Discrete codes and changes have been inserted throughout the textual data shown on the site that will provide incontrovertable proof of copying in the event this information is re-published on other websites. The policy of www.bestcarehome.co.uk is to use all legal avenues to pursue such offenders, including recovery of costs. You have been warned!
