Care Home: Haven Homes

Annual service review Name of Service: Haven Homes The quality rating for this care home is: The rating was made on: two star good service 0 6 0 2 2 0 0 9 A quality rating is our assessment of how well a care home, agency or scheme is meeting the needs of the people who use it. We give a quality rating following a full review of the service. We call this review a ‘key’ inspection We do an annual service review when there has been no key inspection of the service in the last 12 months. It does not involve a visit to the service but is a summary of new information given to us, or collected by us, since the last key inspection or annual service review.   Has this annual service review changed our opinion of the service?   No You should read the last key inspection report for this service to get a full picture of how well outcomes for the people using the service are being met. The date by which we will do a key inspection: Name of inspector: Neil Fernando Date of this annual service review: 0 4 0 3 2 0 1 0 Annual Service Review Page 1 of 6 Information about the service Address of service: 48 Hill Rise Luton Beds LU3 3EE 01582513899 Telephone number: Fax number: Email address: Provider web address:   Name of registered provider(s): Conditions of registration: Category(ies) : mental disorder, excluding learning disability or dementia Conditions of registration: Haven Homes Supported Care Limited Number of places (if applicable): Under 65 Over 65 2 0 The registered person may provide the following categories of service: Care Home - PC to service users of the following gender: Either whose primary care needs on admission to the home are within the following categories: Mental Disorder, excluding learning disability or dementia - code MD Have there been any changes in the ownership, management or the No service’s registration details in the last 12 months? If yes, what have they been: Date of last key inspection: Date of last annual service review (if applicable): Brief description of the service Haven Homes was registered as a residential care home on 29 August 2007. It provides care and support for a maximum of two residents with mental health needs. The accomodation consists of two bedrooms, a good size lounge, dining room and a kitchen. Bathroom and toilet facilities are adequate. The staff office is located on the first floor. A good size garden is available to the rear of the property. The home is located in a residential part of Luton in Bedfordshire. It has easy access to local shops and facilities, with good local public transport links. Annual Service Review Page 2 of 6 0 6 0 2 2 0 0 9 A copy of the service users guide and the last inspection report is available at the home for any residents and visitors to read. The fee for this home is £648 per resident, per week. Annual Service Review Page 3 of 6 Service update since the last key inspection or annual service review: What did we do for this annual service review? We looked at all the information that we have received or asked for, since the last key inspection. We have then used the information to assess the home for this annual service review. This includes: The Annual Quality Assurance Assessment (AQAA) - a document which gives the Manager the opportunity to tell us how the home is meeting the standards and regulations. It also includes some useful statistical information about the service. Surveys returned to us by staff working at the home and people using the service. We make use of any notifications received from the service about significant events affecting residents, staff and the running of the home. We also make use of any other information received about the service since our last key inspection; this could be from health and social care professionals, representatives and other stakeholders. The previous key inspection and the results of any subsequent visits to the home. What has this told us about the service? The Owner/Manager returned the AQAA to us on 6 December 2009, when we asked for it. It is clear and gives us the information we asked for. Responding to What our service does well, the Owner/Manager tells us At present we only have one resident at Haven Homes. Our capacity is two. This resident moved in, in May 2008. They have settled in nicely and gets along well with the staff. His parents and professionals alike have commented that this is the most settled and happiest that they have seen him in a long time. To date there has not been any problems. We work closely with his community mental health team in supporting him to achieve a better quality of life. There were two residents accommodated at the time of writing this report. Responding to How we have improved in the last 12 months, the Owner/Manager wrote We have recently extended the property and landscaped the garden, providing an even more beautiful living environment. We are now in the process of applying to the CQC to vary our registration to include a third bedroom. Our judgement based on the information in the AQAA is that the home is still providing a good service and that they know what further improvements they need to make. Completed surveys received from 1 resident and 4 staff members indicate that the quality of care and support provided at this home continues to be of a good standard. Comments from the resident include Staff look after me well and I like living here. Staff have commented that Clients are always consulted and their opinions are taken into consideration. Staff have a very good working relationship which helps create a therapeutic atmosphere for clients and staff; Meet all the needs of the resident; Resident centred approach, creative and flexible ways of working with clients and Annual Service Review Page 4 of 6 Encourage clients family to be involved and provide a safe and homely atmosphere for residents. We have made telephone contact with the Owner/Manager on 4 March 2010 and he provided the following information: i) There have been no complaints received by the home or any safeguarding matters arising since the last key inspection in February 2009. ii) Staff have completed their mandatory training. Of the current 4 staff 2 have a nursing qualification in mental health, 1 member is undertaking NVQ level 2 training and another person will start their NVQ course in March 2010. iii) We rarely hear from the home about any events needing to be reported to us under regulation 37. The Owner/Manager said that no incidents have occurred to date, which must be Notified to the Commission. They work well with us and the service continues to provide good outcomes as indicated by the resident and staff in their surveys. The main finding of the last inspection report dated 6 February 2009 was that the quality of care and support offered at Haven Homes was of a good standard. What are we going to do as a result of this annual service review? We can inspect this service at any time if we have concerns about the care, welfare or safety of people living and working there. There is currently no evidence to suggest that an inspection is required in the immediate future. The performance of this home will continue to be subject to a process of continual assessment and evaluation. Our plan is therefore to do a key inspection by 5 February 2012, unless information is received to trigger an earlier inspection. Annual Service Review Page 5 of 6 Reader Information Document Purpose: Author: Audience: Further copies from: Annual service review CQC General Public 0870 240 7535 (national contact centre) Our duty to regulate social care services is set out in the Care Standards Act 2000. The content of which can be found on our website. Helpline: Telephone: 03000 616161 Email: enquiries@cqc.org.uk Web: www.cqc.org.uk We want people to be able to access this information. If you would like a copy of the findings in a different format or language please contact our helpline or go to our website. Copyright © (2009) Care Quality Commission (CQC). This publication may be reproduced in whole or in part, free of charge, in any format or medium provided that it is not used for commercial gain. This consent is subject to the material being reproduced accurately and on proviso that it is not used in a derogatory manner or misleading context. 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