Care Home: Haven House (Knaphill)

Annual service review Name of Service: Haven House (Knaphill) The quality rating for this care home is: The rating was made on: two star good service 1 8 1 1 2 0 0 8 A quality rating is our assessment of how well a care home, agency or scheme is meeting the needs of the people who use it. We give a quality rating following a full review of the service. We call this review a ‘key’ inspection We do an annual service review when there has been no key inspection of the service in the last 12 months. It does not involve a visit to the service but is a summary of new information given to us, or collected by us, since the last key inspection or annual service review.   Has this annual service review changed our opinion of the service?   No You should read the last key inspection report for this service to get a full picture of how well outcomes for the people using the service are being met. The date by which we will do a key inspection: Name of inspector: Patricia Collins Date of this annual service review: 1 7 1 1 2 0 0 9 Annual Service Review Page 1 of 7 Information about the service Address of service: Haven House Limecroft Road Knaphill Surrey GU21 2TH 01483489197 01483489337 philip.stow@btconnect.com Telephone number: Fax number: Email address: Provider web address:   Name of registered provider(s): Name of registered manager (if applicable): Mr Kreshna Kumar Poonyth,Mrs Elizabeth Mary Poonyth The registered provider is responsible for running the service Conditions of registration: Category(ies) : mental disorder, excluding learning disability or dementia Conditions of registration: The maximum number of service users to be accommodated is 19 The registered person may provide the following category of service only: Care home only (PC) to service users of the following gender; Either whose primary care needs on admission to the home are within the following category: Mental disorder, excluding learning disability or dementia (MD) Have there been any changes in the ownership, management or the Yes service’s registration details in the last 12 months? If yes, what have they been: Date of last key inspection: Date of last annual service review (if applicable): Brief description of the service Haven House is a large detached property set within its own grounds. The home is within walking distance of local facilities. Accommodation is provided for up to nineteen Annual Service Review Page 2 of 7 Number of places (if applicable): Under 65 Over 65 19 0 None 1 8 1 1 2 0 0 8 adults arranged on two floors. Two people share one double sized room. Communal areas are spacious comprising of a dining room, main lounge, a smaller lounge and a large kitchen. The large garden has a conservatory and summerhouse. Weekly fee charges range between 350 and 550 pounds. Annual Service Review Page 3 of 7 Service update since the last key inspection or annual service review: What did we do for this annual service review? We looked at all the information we have received or asked for since the last key inspection. This included: The annual quality assurance assessment (AQAA) sent to us by the service. The AQAA is a self-assessment that focuses on how well outcomes are being met for people using the service. It provides quantitative and numerical information about the service and assesses provision against the National Minimum Standards (NMS) outcome areas, demonstrating both areas of strength and where improvements can be made. Surveys returned to us by people using the service and from other people with an interest in the service. Information we have about how the service has managed any complaints or allegations received since the last inspection. What the registered manager has told us about things that have happened in the service; these are called notifications and it is legal requirement to inform us of these events. What other people have told us about the service. The previous key inspection outcomes. Information from the registered manager during telephone contact with him as part of the Annual Review process. The report will say what we found as it is written on behalf of the Care Quality Commission (CQC). What has this told us about the service? Date of the last key inspection: 18th November 2008. The completed AQAA was received on time. The content was clear, of good quality and validated by evidence. It supplied all the information we asked for. The homes operation and care practice promotes independence and choice in the daily lives of people using services. There is an understanding of risk assessment processes and the AQAA confirms best practice and positive outcomes for the people who use this service. Robust policies and procedures ensure non discriminatory practice, enabling them to maintain their rights and identity. Equality and diversity is recognised and embedded in the homes culture, underpinning staff recruitment and training, needs assessment and care planning. The rolling programme of staff training has in the past twelve months included further training for management of mental health and on customer relations. All six staff who responded to our survey were very positive about the home however four said they would like more training to enhance their knowledge Annual Service Review Page 4 of 7 and skills. The manager agreed to follow this information up with his team. He also stated his intention for all staff to receive infection control training. Survey responses received from ten people using this service confirmed good satisfaction levels with service provision. They said staff are caring, ensure the home is clean and tidy, that the home runs smoothly and they go out whenever they wish. The AQAA described how the social and leisure interests of people are being met. They are encouraged and supported to lead interesting and fulfilling lives and community inclusion is enabled. The majority of the people using this service were stated to access local shops, day centres and churches. The range of social activities they participate in includes visits to theatres and cinemas, horse racing and use of restaurants and pubs. The home cares for people with complex mental health conditions. The five health and social care professionals who replied to our survey commented positively about the skilled approach to the management of behaviours. They said the home is well managed, ensures referral for professional advice and support as appropriate and is good at communicating with other disciplines. The good working relationship described between the home, mental health teams and the general practice team, ensures the health and wellbeing of people using services. A professional in regular contact with the home said that people using its services appear happy. We were told the manager and staff go out of their way to ensure they have a good quality of life. The manager told us of improvements since the last inspection. He confirmed compliance with the statutory requirements made at the time of the last inspection. This has minimised environmental hazards and improved medication storage. Quality monitoring systems have also been further extended. Ongoing investment in the environment has enhanced both the external and internal decor. A lounge carpet and some flooring has been replaced also taps and the roof has been repaired. The home has also developed links with community voluntary organisations. The homes management is evidently aware of where further improvement can be made and has a clear action plan for further developments. All of the people using services who responded to our survey were informed of the homes complaint procedure. The home has not received any complaints or allegations since the last inspection. At the time of the last inspection arrangements for the protection of people using services were well developed and staff had received safeguarding adults training. The home manager confirmed the home has clear service protocols and procedures on the Mental Capacity Act deprivation of liberty safeguards. He said he had received relevant training in this legislation and ensured staff were also aware. At the time of this review none of the people using services are subject to a deprivation of liberty application or authorisation. The home continues to let us know about things that have happened since the last key inspection. Based on all available information we have concluded the home is continuing to provide good outcomes for people using its services. What are we going to do as a result of this annual service review? Annual Service Review Page 5 of 7 We are not going to change our inspection plan and will do a key inspection by 18th November 2010. However we can inspect the service at any time if we have concerns about the quality of the service or the safety of the people using the service. Annual Service Review Page 6 of 7 Reader Information Document Purpose: Author: Audience: Further copies from: Annual service review CQC General Public 0870 240 7535 (national contact centre) Our duty to regulate social care services is set out in the Care Standards Act 2000. The content of which can be found on our website. Helpline: Telephone: 03000 616161 Email: enquiries@cqc.org.uk Web: www.cqc.org.uk We want people to be able to access this information. If you would like a copy of the findings in a different format or language please contact our helpline or go to our website. Copyright © (2009) Care Quality Commission (CQC). This publication may be reproduced in whole or in part, free of charge, in any format or medium provided that it is not used for commercial gain. 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