Latest Inspection
This is the latest available inspection report for this service, carried out on 2nd November 2009. it is an annual review prepared by CQC after examining previous reports and information from the provider. At the time of this report, CQC judged the service to be Good.
The inspector made no statutory requirements on the home as a result of this inspection
and there were no outstanding actions from the previous inspection report.
For extracts, read the latest CQC inspection for Haven Lodge.
Annual service review
Name of Service: Haven Lodge The quality rating for this care home is: The rating was made on: two star good service A quality rating is our assessment of how well a care home, agency or scheme is meeting the needs of the people who use it. We give a quality rating following a full review of the service. We call this review a ‘key’ inspection We do an annual service review when there has been no key inspection of the service in the last 12 months. It does not involve a visit to the service but is a summary of new information given to us, or collected by us, since the last key inspection or annual service review.
Has this annual service review changed our opinion of the service?
No You should read the last key inspection report for this service to get a full picture of how well outcomes for the people using the service are being met. The date by which we will do a key inspection: Name of inspector: Jane Greaves Date of this annual service review: 0 2 1 0 2 0 0 9 Annual Service Review Page 1 of 6 Information about the service
Address of service: 14 Wellesley Road Clacton On Sea Essex CO15 3PP 01255421089 01255223641 cathycovey@btinternet.com Wilkinson03@aol.com Mr Paul Wilkinson Telephone number: Fax number: Email address: Provider web address:
Name of registered provider(s): Conditions of registration: Category(ies) : learning disability Conditions of registration: Number of places (if applicable): Under 65 Over 65 9 2 Persons of either sex, under the age of 65 years, who require care by reason of a learning disability (not to exceed 9 persons) The total number of service users accommodated in the home must not exceed nine persons Two persons, over the age of 65 years, who require care by reason of a learning disability, whose names were made known to the Commission in September 2006 Have there been any changes in the ownership, management or the Yes service’s registration details in the last 12 months? If yes, what have they been: Date of last key inspection: Date of last annual service review (if applicable): Brief description of the service Haven Lodge is an established residential care home, registered under the Care Standards Act 2000 for nine people with learning disabilities and/or mental health disorders. Fees for care and accommodation at Haven Lodge ranges from £414. 20p - £551. 38p per week depending on need. (This information was correct at the Key Inspection of this service in 2007. People may wish to access more up to date information from the
Annual Service Review Page 2 of 6 None care home). Hairdressing, toiletries, magazines, newspapers, leisure and chiropody are charged at cost. All bedrooms are single en-suite rooms. Communal facilities consist of a front lounge and a rear dining room/day room. At the rear of the property there are outbuildings, which house the homes laundry/ utility room, storage and smokers room. The homes office is located on the first floor. There are front and rear gardens with off the road parking on the driveway. The rear garden is paved with shrub and flowerbeds. The home is a semi-detached property within walking distance of Clacton town centre where there are shops, churches, markets, cinema, theatre, sea front, amenities and the esplanade. GP surgeries are also close by. Annual Service Review Page 3 of 6 Service update since the last key inspection or annual service review:
What did we do for this annual service review? We looked at all the information that we have received, or asked for, since the last key inspection on 3rd October 2007 and the Annual Service Review of 17th September 2008. This included: The annual quality assurance assessment (AQAA) that was sent to us by the service. The AQAA is a self-assessment that focuses on how well outcomes are being met for people using the service. It also gave us some numerical information about the service. What the service has told us about things that have happened in the service, these are called notifications and are a legal requirement. The previous key inspection and the results of any other visits that we have made to the service in the last 12 months. Any relevant information from other organisations. What has this told us about the service? This service was last inspected on 3rd October 2007 and an Annual Service Review was undertaken on 17th September 2008. It was noted at the Annual Service Review in 2008 that the Service User Guide was not written in language that would be easily understood by people with learning disabilities and was not provided in any alternative format. As part of this years review process we spoke with the manager who reported that these documents are now available in an format appropriate to the needs of people using this service. The manager completed and returned the homes Annual Quality Assurance Assessment document (AQAA) when we asked for it. The information contained within the AQAA provided us with detail of how the service meets the needs of the people living there and that the service recognises there is always room for improvement to enhance peoples quality of life. For example the AQAA states: Following requests made at residents meetings for a more varied menu we have consulted residents on what foods they would like to see on the menu and have put in place changes which include new menu items, more choices at mealtimes and a greater variety of foods. We have also instigated a simple satisfaction system by which residents can rate their meals. Meals that receive low ratings are improved or changed. This shows us that the service encourages people to contribute to what happens at Haven Lodge and that their views are taken seriously and acted upon. The service undertakes an annual quality assurance audit involving the people living at the home, their families and friends and professional health support agencies. A written report of this audit is made available to all at The Haven. The managers AQAA stated We organise regular questionnaires which we encourage and help our residents and their relatives to fill in and return to us. These are carefully evaluated during Annual Service Review Page 4 of 6 management meetings and the results recorded, monitored and acted upon. Surveys had been sent to the home prior to this Annual service Review for distribution to people living there, their relatives, staff and healthcare professionals involved with the home. Due to interruptions of the postal service the completed survey responses were not received in time to be incorporated into this report. The home continues to let us know about things that have happened since our last key inspection and they show they manage issues well. They work well with us and have shown us that their service continues to provide good outcomes for the people who use it. The managers AQAA tells us that the service has not received any complaints since the previous inspection visit and no concerns or complaints have been received by the commission in that time. What are we going to do as a result of this annual service review? We are not going to change our inspection plan, and will do a key inspection by 3rd October 2010. However we can inspect the service at any time if we have concerns about the quality of the service or the safety of the people using the service. Annual Service Review Page 5 of 6 Reader Information
Document Purpose: Author: Audience: Further copies from: Annual service review CQC General Public 0870 240 7535 (national contact centre) Our duty to regulate social care services is set out in the Care Standards Act 2000. The content of which can be found on our website. Helpline:
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