Care Home: Heatherdene

Annual service review Name of Service: Heatherdene The quality rating for this care home is: The rating was made on: two star good service 0 9 0 2 2 0 0 9 A quality rating is our assessment of how well a care home, agency or scheme is meeting the needs of the people who use it. We give a quality rating following a full review of the service. We call this review a ‘key’ inspection We do an annual service review when there has been no key inspection of the service in the last 12 months. It does not involve a visit to the service but is a summary of new information given to us, or collected by us, since the last key inspection or annual service review.   Has this annual service review changed our opinion of the service?   No You should read the last key inspection report for this service to get a full picture of how well outcomes for the people using the service are being met. The date by which we will do a key inspection: Name of inspector: Caroline Johnson Date of this annual service review: 0 8 0 1 2 0 1 0 Annual Service Review Page 1 of 6 Information about the service Address of service: 13-14 Southfields Road Eastbourne East Sussex BN21 1BU 01323642715 01323731646 enquiry@heatherdene.co.uk Telephone number: Fax number: Email address: Provider web address:   Name of registered provider(s): Conditions of registration: Category(ies) : mental disorder, excluding learning disability or dementia Conditions of registration: Heatherdene Limited Number of places (if applicable): Under 65 Over 65 23 0 The maximum number of service users who can be accommodated is: 23 The registered person may provide the following category/ies of service only: Care home only - PC to service users of the following gender: Either whose primary care needs on admission to the home are within the following categories: Mental Disorder, excluding learning disability or dementia - MD Have there been any changes in the ownership, management or the No service’s registration details in the last 12 months? If yes, what have they been: Date of last key inspection: Date of last annual service review (if applicable): Brief description of the service Heatherdene is registered to provide residential care to 23 who have mental health problems. People are admitted to the home aged eighteen and above, with no upper age limit on admission. Most of the current residents are under 65 years and therefore within the younger adult category. The home is a three storey detached property in an attractive residential area close to Eastbourne town centre. The home is close to local transport links, shops and the towns facilities. There are twenty-three single bedrooms in the home, eight of which have en-suite facilities. There are a number of Annual Service Review Page 2 of 6 0 9 0 2 2 0 0 9 communal areas, some of which provide areas to smoke in. The home is well maintained throughout. There is a large secluded garden at the rear of the property. There is parking at the front of the building and a ramp to enable disabled access. Further information, including the range of fees can be found in the homes Statement of Purpose and Service User Guide, copies of which can be obtained directly from the Provider. Annual Service Review Page 3 of 6 Service update since the last key inspection or annual service review: What did we do for this annual service review? We looked at all the information that we have received, or asked for, since the last key inspection or annual service review. This included: -The Annual Quality Assurance Assessment [AQAA] that was sent to us by the service. The AQAA is a self-assessment that focuses on how well outcomes are being met for people using the service. It also gave us some numerical information about the service. -Information we have about how the service has managed any complaints. -What the service has told us about things that have happened in the service, these are called notifications and are a legal requirement. -The previous key inspection and the results of any other visits that we have made to the service in the last 12 months. -Relevant information from other organisations. -What other people have told us about the service. What has this told us about the service? The home returned the Annual Quality Assurance Assessment (AQAA) when we asked for it. This included detailed information. It identified a number of areas where improvements have been made in the last year and others where further developments are either planned or would benefit service users. Our judgement is that the home continues to provide a very good service. The AQAA told us that the home continues to follow a shift system that allows a higher input of staff in the main part of the day. This allows for additional one to one dedicated time to be spent on activities both in the home and out and about. Systems are in place to ensure that all equipment in the home is tested and serviced regularly and that the home continues to be well maintained and decorated to a good standard. A range of audits are carried out regularly to ensure that standards of care are maintained at all times. Thirteen of the twenty four care staff have completed NVQ (national vocational qualification) training at level two or above. A further six staff are currently working towards this qualification. The home continues to encourage residents to speak out if they are unhappy about anything. They confirmed that they received eight complaints since the last inspection one of which was upheld. The Commission has not received any concerns about the home. The home made two safeguarding referrals to the local Social Services team both were investigated and it was found that the home had acted appropriately in both cases. Annual Service Review Page 4 of 6 At the time of the last key inspection in February 2009 there were no requirements or recommendations made to the home. The home continues to let us know about things that have happened since our last key inspection and they have shown that they have managed issues well. They work well with us and have shown us that their service continues to provide very good outcomes for the people who use it. What are we going to do as a result of this annual service review? We consider the quality rating of the home remains good since the last key inspection. We will do a key inspection by the end of February 2011 to review our assessment of the home. However, we reserve the right to revisit this decision if additional information is brought to our attention. Annual Service Review Page 5 of 6 Reader Information Document Purpose: Author: Audience: Further copies from: Annual service review CQC General Public 0870 240 7535 (national contact centre) Our duty to regulate social care services is set out in the Care Standards Act 2000. The content of which can be found on our website. Helpline: Telephone: 03000 616161 Email: enquiries@cqc.org.uk Web: www.cqc.org.uk We want people to be able to access this information. If you would like a copy of the findings in a different format or language please contact our helpline or go to our website. Copyright © (2009) Care Quality Commission (CQC). This publication may be reproduced in whole or in part, free of charge, in any format or medium provided that it is not used for commercial gain. This consent is subject to the material being reproduced accurately and on proviso that it is not used in a derogatory manner or misleading context. 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