Latest Inspection
This is the latest available inspection report for this service, carried out on 5th January 2010. it is an annual review prepared by CQC after examining previous reports and information from the provider. At the time of this report, CQC judged the service to be Excellent.
The inspector made no statutory requirements on the home as a result of this inspection
and there were no outstanding actions from the previous inspection report.
For extracts, read the latest CQC inspection for Heatherington House.
Annual service review
Name of Service: Heatherington House The quality rating for this care home is: The rating was made on: three star excellent service 2 1 1 1 2 0 0 8 A quality rating is our assessment of how well a care home, agency or scheme is meeting the needs of the people who use it. We give a quality rating following a full review of the service. We call this review a ‘key’ inspection We do an annual service review when there has been no key inspection of the service in the last 12 months. It does not involve a visit to the service but is a summary of new information given to us, or collected by us, since the last key inspection or annual service review.
Has this annual service review changed our opinion of the service?
No You should read the last key inspection report for this service to get a full picture of how well outcomes for the people using the service are being met. The date by which we will do a key inspection: Name of inspector: Catherine Perrins Date of this annual service review: 2 3 1 1 2 0 0 9 Annual Service Review Page 1 of 6 Information about the service
Address of service: 5 London Road Kettering Northants NN16 0EF 01536411064 01536411065 Telephone number: Fax number: Email address: Provider web address:
www.consensussupport.com Consensus Support Services Limited Name of registered provider(s): Conditions of registration: Category(ies) : learning disability mental disorder, excluding learning disability or dementia Conditions of registration: Number of places (if applicable): Under 65 Over 65 8 3 0 0 No person falling within category MD, Mental Disorder excluding Learning Disability or Dementia, may be admitted to Heatherington House unless that person falls within category LD, Learning Disability ie. Dual Disability The maximum number of persons accommodated within Heatherington House is 8 Have there been any changes in the ownership, management or the No service’s registration details in the last 12 months? If yes, what have they been: Date of last key inspection: Date of last annual service review (if applicable): Brief description of the service Heatherington House is one of five registered homes in Kettering owned and run by the registered providers, Consensus Support Services Limited under the collective name Gretton Homes. The central office being located in Gretton House in the village of Gretton. Heatherington House like the other homes in the group offer specialist support for people with Prader-Willi Syndrome. Prader-Willi syndrome is a complex genetic disorder, which is present from birth. One of the main characteristics is an excessive appetite.
Annual Service Review Page 2 of 6 2 1 1 1 2 0 0 8 Heatherington House takes residents from all over the country. Heatherington House is close to the centre of Kettering and so people living there can benefit from the proximity of community resources, such as the nearby swimming pool, shopping centre, etc. The People who live at Heatherington enjoy the use of two vehicles which enable them access to a wider variety of resources located elsewhere in the county. Annual Service Review Page 3 of 6 Service update since the last key inspection or annual service review:
What did we do for this annual service review? We looked at all the information that we have received, or asked for, since the last key inspection. This included: The annual quality assurance assessment (AQAA) that was sent to us by the service. The AQAA is a self-assessment that focuses on how well outcomes are being met for people using the service. It also gave us some numerical information about the service. Information we have about how the service has managed any complaints. What the service has told us about things that have happened in the service, these are called notifications and are a legal requirement. The previous key inspection and the results of any other visits that we have made to the service in the last 12 months. Relevant information from other organisations. What other people have told us about the service What has this told us about the service? The home sent us their annual quality assurance assessment (AQAA) when we asked for it. It was clear and gave us detailed information about how the home has developed over the last twelve months, for example the AQAA details the health improvements made be several of the people who live at Heatherington House. We looked at the information in the AQAA and our judgement is that the home is still providing an excellent service to the people who live at Heatherington House and is seeking to make further improvements. The AQAA details how people living at Heatherington House are involved in identifying areas for improvement, for example through a quality network called your voice that is attended by people who live in homes in the Gretton Homes group. The AQAA states that the home has received one complaint since the last inspection. This was investigated using the homes complaints procedure and resolved within the specified timescales. One alert has been made to the Local Authority under the locally agreed Safeguarding Adults procedure with regard to Heatherington House. Following this alert the home took appropriate action to ensure that everyone living at the home was safe and worked with the Local Authority and other involved agencies to assess and minimise any risks to anyone living at Heatherington House. The home continues to let us know about things that have happened since our last key Annual Service Review Page 4 of 6 inspection and they have shown that they have managed often complex issues well. They work well with us and have shown us that their service continues to provide excellent outcomes for the people who use it. What are we going to do as a result of this annual service review? The next inspection of this service will be based on the Fees and Frequency Regulations 2007 and the assessment of risk of the service. Further clarity will become evident as the new registration and inspection system under the Health and Social Care Act 2008 is confirmed. However we can inspect the service at any time if we have concerns about the quality of the service or the safety of the people using the service. Annual Service Review Page 5 of 6 Reader Information
Document Purpose: Author: Audience: Further copies from: Annual service review CQC General Public 0870 240 7535 (national contact centre) Our duty to regulate social care services is set out in the Care Standards Act 2000. The content of which can be found on our website. Helpline:
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