Care Home: Herbert House

Annual service review Name of Service: Herbert House The quality rating for this care home is: The rating was made on: two star good service 0 5 0 3 2 0 0 9 A quality rating is our assessment of how well a care home, agency or scheme is meeting the needs of the people who use it. We give a quality rating following a full review of the service. We call this review a ‘key’ inspection We do an annual service review when there has been no key inspection of the service in the last 12 months. It does not involve a visit to the service but is a summary of new information given to us, or collected by us, since the last key inspection or annual service review.   Has this annual service review changed our opinion of the service?   No You should read the last key inspection report for this service to get a full picture of how well outcomes for the people using the service are being met. The date by which we will do a key inspection: Name of inspector: Pauline Lintern Date of this annual service review: 1 5 0 2 2 0 1 0 Annual Service Review Page 1 of 5 Information about the service Address of service: Christie Miller Road Salisbury Wiltshire SP2 7EN 01722413244 01722416096 marion.yeates@rethink.org www.rethink.org Rethink Telephone number: Fax number: Email address: Provider web address:   Name of registered provider(s): Conditions of registration: Category(ies) : mental disorder, excluding learning disability or dementia Number of places (if applicable): Under 65 Over 65 15 0 Have there been any changes in the ownership, management or the Yes service’s registration details in the last 12 months? If yes, what have they been: Date of last key inspection: Date of last annual service review (if applicable): Brief description of the service Herbert House is a care home offering accommodation and support for up to fifteen people who have recovery needs associated with mental health. The home is run by Rethink, a national mental health organisation, in premises leased from a housing association. It is located in a residential area of Salisbury. Some shops and other amenities are nearby, and the area has good public transport to the city centre. Herbert house offers single room, en suite accommodation over two floors, and a semiindependent flat for two people. Shared spaces include two sitting rooms, a large kitchen and dining room, a conservatory and small laundry room. Most of the home is light and airy. There is a grassed area with mature trees at the rear of the house, and a parking area at the front. Vacant manager post 0 5 0 3 2 0 0 9 Annual Service Review Page 2 of 5 Service update since the last key inspection or annual service review: What did we do for this annual service review? We looked at all the information that we have received, or asked for, since the last key inspection or annual service review. This included: The annual quality assurance assessment (AQAA) that was sent to us by the service. The AQAA is a self-assessment that focuses on how well outcomes are being met for people using the service. It also gave us some numerical information about the service. Surveys returned to us by people using the service and from other people with an interest in the service. Information we have about how the service has managed any complaints. What the service has told us about things that have happened in the service, these are called notifications and are a legal requirement. The previous key inspection and the results of any other visits that we have made to the service in the last 12 months. Relevant information from other organisations. What other people have told us about the service. What has this told us about the service? The home sent us their annual quality assurance assessment (AQAA) when we asked for it. It was clear and gave us all the information we asked for. We looked at the information in the AQAA and our judgement is that the home is still providing a good service and that they know what further improvements they need to make. For example they have identified a need to employ more male staff as the majority of the clients at Herbert House are male. Another area identified for improvement relates to supporting more individuals to self medicate, which is ongoing and depends on the individual at the time. Within the AQAA the manager told us what the home does well, All service users have their own individual recovery plan which is created with the client pin pointing the areas the service user needs to work on reflecting choice, These are reviewed on a monthly basis, or sooner if needed, service users review notes are an accurate record of decisions and discussions made. At the previous inspection a statutory requirement was made which related to the safe storage of medicines within the home. They told us, We now have a more professional medication room with a new medication cabinet. This ensures that the medication is administered safely and without error. All staff achieved accredited training on safe handling of medication. They told us about their plans for the future We will continue to set quality audit targets that demonstrate an increase of independent living skills and recovery focus currently our audit trail is in consistent. We will strive to facilitate the maximum use of peer support to enable service users to support their own and others recovery path enabling good practise and shared experiences. We will link to national targets for the Personalisation agenda and direct payments to help clients to sustain support pending move on, this is currently not planned in a co-coordinated way. The service manager will work to explore housing opportunities to expand independent living skills. The Annual Service Review Page 3 of 5 recovery Star Model needs continued evaluation and a consistent approach to its application. We will plan to regularly review and seek guidance to establish a Recovery Lead. We were told how equality and diversity are promoted by the service. We have recently nominated a staff member to become our local diversity and equality lead. We plan to invite the Wilts Racial Equality Council to come and meet and present to both service users and staff. Within the AQAA it states that the home has received three complaints, which were upheld, since the last inspection. One safeguarding referral has been made in the last twelve months, following local protocols. The service continues to let us know about things that have happened since our last key inspection and they have shown that they have managed issues well. They work well with us and have shown us that their service continues to provide good outcomes for the people who use it. What are we going to do as a result of this annual service review? Subject to any changes in registration and inspection practice following implementation of the Health and Social Care Act 2008, our current plan is to do a key inspection in 2011. However we can inspect the service at any time if we have concerns about the quality of the service or the safety of the people using the service. Annual Service Review Page 4 of 5 Reader Information Document Purpose: Author: Audience: Further copies from: Annual service review CQC General Public 0870 240 7535 (national contact centre) Our duty to regulate social care services is set out in the Care Standards Act 2000. The content of which can be found on our website. Helpline: Telephone: 03000 616161 Email: enquiries@cqc.org.uk Web: www.cqc.org.uk We want people to be able to access this information. If you would like a copy of the findings in a different format or language please contact our helpline or go to our website. Copyright © (2009) Care Quality Commission (CQC). This publication may be reproduced in whole or in part, free of charge, in any format or medium provided that it is not used for commercial gain. This consent is subject to the material being reproduced accurately and on proviso that it is not used in a derogatory manner or misleading context. 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