Care Home: Hilgay

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What the care home does well The home is clean, comfortable and has a homely atmosphere. People living in the home tell us they are being supported well by the staff team and the staff are kind and caring. One visitor told us that "staff go beyond the call of duty when looking after service users". Arrangements are in place for staff to receive the training and supervision which will assist them in meeting people`s needs and over 50% of staff have achieved a National Vocational Qualification at Level 2 and above. Since our last visit a hoist has been purchased to aid staff to meet identified needs and some of the bedrooms have been re furbished. What the care home could do better: A programme of group activities is displayed and although we are told one to one activities are carried out for service users who stay in their rooms through illness or choice these are not recorded anywhere. The deputy manager told us that in future one to one sessions related to individual services users interest`s could easily be recorded in their care plans. Random inspection report Care homes for older people Name: Address: Hilgay Keymer Road Burgess Hill West Sussex RH15 0AL three star excellent service The quality rating for this care home is: The rating was made on: A quality rating is our assessment of how well a care home, agency or scheme is meeting the needs of the people who use it. We give a quality rating following a full review of the service. We call this review a ‘key’ inspection. This is a report of a random inspection of this care home. A random inspection is a short, focussed review of the service. Details of how to get other inspection reports for this care home, including the last key inspection report, can be found on the last page of this report. Lead inspector: Ann Peace Date: 2 5 0 5 2 0 1 0 Information about the care home Name of care home: Address: Hilgay Keymer Road Burgess Hill West Sussex RH15 0AL 01444244756 Telephone number: Fax number: Email address: Provider web address: judi@hilgaycare.co.uk Name of registered provider(s): Name of registered manager (if applicable) Mrs Judith Hilary Shearn Type of registration: Number of places registered: Conditions of registration: Category(ies) : Dr Christopher Anthony Shearn,Mrs Judith Hilary Shearn care home 36 Number of places (if applicable): Under 65 Over 65 0 35 learning disability old age, not falling within any other category Conditions of registration: 1 0 35 persons in the category OP and 1 named person in the category LD who has not reached the age of 65 Date of last inspection Brief description of the care home Hilgay is a large detached house on the southern fringes of Burgess Hill within walking distance of the railway station, local shops and a church. Accommodation is provided over three floors with 28 single bedrooms and four double bedrooms 15 of which offer ensuite facilities. A passenger lift provides access to all floors. Facilities include two Care Homes for Older People Page 2 of 7 Brief description of the care home lounges, two dining rooms and a conservatory. There is a garden with patio together with parking facilities. The residents are able to stay for long term, short term and holiday stays. The owners of Hilgay are Dr Christopher Shearn and Mrs Judith Shearn. The Registered Manager is Mrs Judith Shearn who is responsible for the day-to-day running of the home. Care Homes for Older People Page 3 of 7 What we found: The random inspection was arranged to assess the services compliance with some of the key national minimum standards for care homes for older people. While planning for this visit we took into account information provided in the report of our previous visit, the Annual Quality Assessment Audit completed by the home 16/2/10, and other information we have received on the service such as notifications sent to us by the provider and information sent to us from other interested parties. The random visit was carried out on the 25th May 2010 and the visit was carried out by one inspector. During our visit we sampled records relating to medication, complaints, staff recruitment, staff training and supervision, quality assurance and health and safety. We sampled the care records for three people living in the home, we also looked at the medication procedures and records for people living in the home. We talked with six people living in the home, one persons relative, and three staff working in the home. We also talked with the deputy manager and one of the responsible individuals for the service Dr Shearn. What the care home does well: What they could do better: If you want to know what action the person responsible for this care home is taking following this report, you can contact them using the details set out on page 2. Care Homes for Older People Page 4 of 7 Are there any outstanding requirements from the last inspection? Yes £ No R Outstanding statutory requirements These are requirements that were set at the previous inspection, but have still not been met. They say what the registered person had to do to meet the Care Standards Act 2000, Regulations 2001 and the National Minimum Standards. No. Standard Regulation Requirement Timescale for action Care Homes for Older People Page 5 of 7 Requirements and recommendations from this inspection: Immediate requirements: These are immediate requirements that were set on the day we visited this care home. The registered person had to meet these within 48 hours. No. Standard Regulation Requirement Timescale for action Statutory requirements These requirements set out what the registered person must do to meet the Care Standards Act 2000, Regulations 2001 and the National Minimum Standards. The registered person(s) must do this within the timescales we have set. No. Standard Regulation Requirement Timescale for action Recommendations These recommendations are taken from the best practice described in the National Minimum Standards and the registered person(s) should consider them as a way of improving their service. No Refer to Standard Good Practice Recommendations Care Homes for Older People Page 6 of 7 Reader Information Document Purpose: Author: Audience: Further copies from: Inspection Report Care Quality Commission General Public 0870 240 7535 (telephone order line) Our duty to regulate social care services is set out in the Care Standards Act 2000. Copies of the National Minimum Standards –Care Homes for Older People can be found at www.dh.gov.uk or got from The Stationery Office (TSO) PO Box 29, St Crispins, Duke Street, Norwich, NR3 1GN. Tel: 0870 600 5522. Online ordering from the Stationery Office is also available: www.tso.co.uk/bookshop Helpline: Telephone: 03000 616161 Email: enquiries@cqc.org.uk Web: www.cqc.org.uk We want people to be able to access this information. If you would like a summary in a different format or language please contact our helpline or go to our website. © Care Quality Commission 2010 This publication may be reproduced in whole or in part in any format or medium for noncommercial purposes, provided that it is reproduced accurately and not used in a derogatory manner or in a misleading context. The source should be acknowledged, by showing the publication title and © Care Quality Commission 2010. 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