Care Home: Hillside Lodge

What the care home does well Peoples` care needs are clearly identified within their individual plans, which are regularly reviewed to reflect their changing needs. Health care needs are identified and met. Night care profiles are in place to show the support needed by individuals. People are able to make choices about their routines and lifestyle including rising and retiring times. Good systems are in place for dealing with complaints or allegations. This protects people living in the home. The home is comfortable and well maintained to provide a pleasant environment for the people living there. Aids and adaptations are fitted to suit the needs of the people living in the home. Good infection control procedures are in place to protect people living in the home and staff. Staffing levels were sufficient to meet the needs of the people living in the home. Good staff recruitment procedures protect people. Staff receive plenty of training opportunities to make sure they have the skills to meet peoples` needs. Good health and safety systems protect the people living in the home and the staff working there. What the care home could do better: There were no issues identified at this inspection. Inspecting for better lives Random inspection report Care homes for older people Name: Address: Hillside Lodge Braeside Berwick Upon Tweed Northumberland TD15 2BY two star good service The quality rating for this care home is: The rating was made on: A quality rating is our assessment of how well a care home, agency or scheme is meeting the needs of the people who use it. We give a quality rating following a full assessment of the service. We call this a ‘key’ inspection. This is a report of a random inspection of this care home. A random inspection is a short, focussed inspection. Details of how to get other inspection reports for this care home, including the last key inspection report, can be found on the last page of this report. Lead inspector: Anne UrwinBrown Date: 1 7 0 3 2 0 0 9 Information about the care home Name of care home: Address: Hillside Lodge Braeside Berwick Upon Tweed Northumberland TD15 2BY 01289307500 01289308566 hillside.lodge@fshc.co.uk www.fshc.co.uk Telephone number: Fax number: Email address: Provider web address: Name of registered provider(s): Type of registration: Number of places registered: Conditions of registration: Category(ies) : Tamaris Healthcare (England) Ltd care home 50 Number of places (if applicable): Under 65 Over 65 50 old age, not falling within any other category Conditions of registration: 0 Three named service users are under 65 years of age. The Commission for Social Care Inspection must be notified immediately should these service users leave the home so that this condition can be removed. Date of last inspection Brief description of the care home Hillside Lodge is a two-storey purpose built facility of traditional brick and tiled construction. The home is situated in a residential area of the town of Berwick. Car parking areas are provided at the front of the building giving level access to the home. There are grassed sitting areas, which can be used by residents and visitors. The surrounding area is predominantly residential. There are bedrooms and shared areas on both floors and there is a lift in the centre of the home near the entrance. All of the bedrooms are single occupancy with en-suites containing a toilet and hand basin. There are showers and bathrooms and toilets situated on each of the floors and dining areas and lounges of appropriate size to meet the number of resident in the home. Care Homes for Older People Page 2 of 8 Brief description of the care home The home charges fees of £431.65 per week for care. As the home provides nursing care the free nursing care element of the funding is provided in addition to the costs charged to the resident. The nursing care medium band is currently £103.80 pounds and the high band is £142.80. Continuing care is at £574.15 per week. The home provides information about the service through the service user guide and a copy of the last inspection report from The Commission for Social Care Inspection is available in the entrance to the home Care Homes for Older People Page 3 of 8 What we found: Hillside Lodge provides appropriate care and support tailored to suit the needs of individuals living in the home. Care plans show that peoples individual needs and preferences are identified and met by staff. People living in the home said that they are happy with the support they receive and said that they are able to make choices about their lifestyle and routines. They said that they are treated with dignity and respect. Staff showed during the inspection that they were aware of individuals needs and wishes. Staffing levels were adequate to meet the needs of the people living at the home. Appropriate recruitment procedures and practices are followed to ensure that people living in the home are protected. Good arrangements are in place to ensure that staff receive training that equips them with the skills to meet the needs of the people living in the home. New staff receive induction training and support when they first start work. The home was clean and tidy during the inspection and no odours were evident. There is evidence that a rolling programme of redecoration is in place. Staff said that repairs are addressed promptly and the manager confirmed this. Records were in place to show that health and safety and infection control policies and procedures are followed to protect people living and working in the home. People are protected by the homes good systems for dealing with complaints and safeguarding issues. What the care home does well: Peoples care needs are clearly identified within their individual plans, which are regularly reviewed to reflect their changing needs. Health care needs are identified and met. Night care profiles are in place to show the support needed by individuals. People are able to make choices about their routines and lifestyle including rising and retiring times. Good systems are in place for dealing with complaints or allegations. This protects people living in the home. The home is comfortable and well maintained to provide a pleasant environment for the people living there. Aids and adaptations are fitted to suit the needs of the people living in the home. Good infection control procedures are in place to protect people living in the home and staff. Staffing levels were sufficient to meet the needs of the people living in the home. Good staff recruitment procedures protect people. Staff receive plenty of training opportunities to make sure they have the skills to meet peoples needs. Good health and safety systems protect the people living in the home and the staff working there. Care Homes for Older People Page 4 of 8 What they could do better: If you want to know what action the person responsible for this care home is taking following this report, you can contact them using the details set out on page 2. Care Homes for Older People Page 5 of 8 Are there any outstanding requirements from the last inspection? Yes £ No R Outstanding statutory requirements These are requirements that were set at the previous inspection, but have still not been met. They say what the registered person had to do to meet the Care Standards Act 2000, Regulations 2001 and the National Minimum Standards. No. Standard Regulation Requirement Timescale for action Care Homes for Older People Page 6 of 8 Requirements and recommendations from this inspection: Immediate requirements: These are immediate requirements that were set on the day we visited this care home. The registered person had to meet these within 48 hours. No. Standard Regulation Requirement Timescale for action Statutory requirements These requirements set out what the registered person must do to meet the Care Standards Act 2000, Regulations 2001 and the National Minimum Standards. The registered person(s) must do this within the timescales we have set. No. Standard Regulation Requirement Timescale for action Recommendations These recommendations are taken from the best practice described in the National Minimum Standards and the registered person(s) should consider them as a way of improving their service. No Refer to Standard Good Practice Recommendations Care Homes for Older People Page 7 of 8 Reader Information Document Purpose: Author: Audience: Further copies from: Inspection Report CSCI General Public 0870 240 7535 (telephone order line) Our duty to regulate social care services is set out in the Care Standards Act 2000. Copies of the National Minimum Standards –Care Homes for Older People can be found at www.dh.gov.uk or got from The Stationery Office (TSO) PO Box 29, St Crispins, Duke Street, Norwich, NR3 1GN. Tel: 0870 600 5522. Online ordering from the Stationery Office is also available: www.tso.co.uk/bookshop Helpline: Telephone: 03000 616161 or Textphone: or Email: enquiries@cqc.org.uk Web: www.cqc.org.uk We want people to be able to access this information. If you would like a summary in a different format or language please contact our helpline or go to our website. Copyright © (2009) Commission for Social Care Inspection (CSCI). 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