Latest Inspection
This is the latest available inspection report for this service, carried out on 16th December 2009. it is an annual review prepared by CQC after examining previous reports and information from the provider. At the time of this report, CQC judged the service to be Good.
The inspector made no statutory requirements on the home as a result of this inspection
and there were no outstanding actions from the previous inspection report.
For extracts, read the latest CQC inspection for Holles Street Short Breaks Service.
Annual service review
Name of Service: Holles Street Short Breaks Service The quality rating for this care home is: The rating was made on: two star good service 1 7 1 1 2 0 0 8 A quality rating is our assessment of how well a care home, agency or scheme is meeting the needs of the people who use it. We give a quality rating following a full review of the service. We call this review a ‘key’ inspection We do an annual service review when there has been no key inspection of the service in the last 12 months. It does not involve a visit to the service but is a summary of new information given to us, or collected by us, since the last key inspection or annual service review.
Has this annual service review changed our opinion of the service?
No You should read the last key inspection report for this service to get a full picture of how well outcomes for the people using the service are being met. The date by which we will do a key inspection: Name of inspector: Stephen Benson Date of this annual service review: 0 5 1 1 2 0 0 9 Annual Service Review Page 1 of 6 Information about the service
Address of service: Holles Street Worksop Nottinghamshire S80 2LJ 01909535220 Telephone number: Fax number: Email address: Provider web address:
kathryn.clark@nottscc.gov.uk Name of registered provider(s): Name of registered manager (if applicable) Nottinghamshire County Council Conditions of registration: Category(ies) : learning disability Conditions of registration: The maximum number of service users who can be accommodated is 10. The registered persons may provide the following category of service only: Care home only - Code PC to service users of the following gender: Either whose primary care needs on admission are within the following category: Learning disability - Code LD. Have there been any changes in the ownership, management or the No service’s registration details in the last 12 months? If yes, what have they been: Date of last key inspection: Date of last annual service review (if applicable): Brief description of the service Holles Street is a care home providing support including personal care and accommodation for up to 8 younger adults who come to the home for a short break and an emergency placement for up to 2 younger adults. . The home is owned by Nottinghamshire County Council and is located in Worksop close to shops, pubs, the post office and other amenities. The home was opened in January 2008 and consists of
Annual Service Review Page 2 of 6 Number of places (if applicable): Under 65 Over 65 10 0 1 7 1 1 2 0 0 8 a purpose built bungalow which has three separate units, 2 four bedded and 1 two bedded. All of the homes bedrooms are single, and have en-suite facilities. Three bedrooms have tracking hoists fitted. The home has an enclosed garden that is well maintained and easily accessible. There is ample car parking available. The front and side entrance are monitored by close circuit television cameras. Payments are means tested and information about the amount paid is confidential. Further information about the home is available in the Statement of Purpose and Service User Guide. Annual Service Review Page 3 of 6 Service update since the last key inspection or annual service review:
What did we do for this annual service review? We looked at all the information we have received, or asked for, since the last key inspection or annual service review. This included: The annual quality assurance assessment (AQAA) that was sent to us by the service. The AQAA is a self-assessment that focuses on how well outcomes are being met for people using the service. It also gave us some numerical information about the service. Surveys returned to us by people using the service and from other people with an interest in the service. Information we have about how the service has managed any complaints. What the service has told us about things that have happened in the service, these are called notifications and are a legal requirement. The previous key inspection and the results of any other visits that we have made to the service for the last 12 months. Relevant information about other organisations. What other people have told us about the service. What has this told us about the service? The home sent us their annual quality assurance assessment (AQAA) when we asked for it. It was clear and gave us all the information we asked for. We looked at the information in the AQAA and our judgment is that the home is still providing a good service and that they know what further improvements they need to make. People using the service tell us that they are happy with the care they receive. We received comments from 2 service users. Both were satisfied with the care they receive. There have been five complaints made to the home in the past 12 months concerning daily living matters such as how a suitcase was packed. There have not been any complaints made to ourselves and there have not been any safeguarding referrals or investigations. The registered manager left her post in August 2009 and a temporary manager from another home is currently covering the post, whilst a new manager is recruited. The home continues to let us know about things that have happened since our last key inspection and they have shown that they have managed issues well. They work well Annual Service Review Page 4 of 6 with us and have shown us that their service continues to provide good outcomes for service users. What are we going to do as a result of this annual service review? The next inspection of this service will be based on the Fees and Frequency Regulations 2007 and the assessment of risk of the service. Further clarity will become evident as the new registration and inspection system under the Health and Social Care Act 2008 is confirmed. Annual Service Review Page 5 of 6 Reader Information
Document Purpose: Author: Audience: Further copies from: Annual service review CQC General Public 0870 240 7535 (national contact centre) Our duty to regulate social care services is set out in the Care Standards Act 2000. The content of which can be found on our website. Helpline:
Telephone: 03000 616161 Email: enquiries@cqc.org.uk Web: www.cqc.org.uk We want people to be able to access this information. If you would like a copy of the findings in a different format or language please contact our helpline or go to our website. Copyright © (2009) Care Quality Commission (CQC). This publication may be reproduced in whole or in part, free of charge, in any format or medium provided that it is not used for commercial gain. This consent is subject to the material being reproduced accurately and on proviso that it is not used in a derogatory manner or misleading context. The material should be acknowledged as CQC copyright, with the title and date of publication of the document specified. Annual Service Review Page 6 of 6 - Please note that this information is included on www.bestcarehome.co.uk under license from the regulator. Re-publishing this information is in breach of the terms of use of that website. Discrete codes and changes have been inserted throughout the textual data shown on the site that will provide incontrovertable proof of copying in the event this information is re-published on other websites. The policy of www.bestcarehome.co.uk is to use all legal avenues to pursue such offenders, including recovery of costs. You have been warned!
