Latest Inspection
This is the latest available inspection report for this service, carried out on 11th August 2009. it is an annual review prepared by CQC after examining previous reports and information from the provider. At the time of this report, CQC judged the service to be Good.
The inspector made no statutory requirements on the home as a result of this inspection
and there were no outstanding actions from the previous inspection report.
For extracts, read the latest CQC inspection for Hopelea Care Home.
Annual service review
Name of Service: Hopelea Care Home The quality rating for this care home is: The rating was made on: two star good service 2 2 0 9 2 0 0 8 A quality rating is our assessment of how well a care home, agency or scheme is meeting the needs of the people who use it. We give a quality rating following a full review of the service. We call this review a ‘key’ inspection We do an annual service review when there has been no key inspection of the service in the last 12 months. It does not involve a visit to the service but is a summary of new information given to us, or collected by us, since the last key inspection or annual service review.
Has this annual service review changed our opinion of the service?
No You should read the last key inspection report for this service to get a full picture of how well outcomes for the people using the service are being met. The date by which we will do a key inspection: Name of inspector: Lynda Dyer Date of this annual service review: 1 1 0 8 2 0 0 9 Annual Service Review Page 1 of 6 Information about the service
Address of service: 11-13 Annesley Road Hucknall Nottingham NG15 7AD 01159538385 01159538385 helensimpson440@hotmail.com Telephone number: Fax number: Email address: Provider web address:
Name of registered provider(s): Conditions of registration: Category(ies) : learning disability Conditions of registration: Hucknall Hopelea Project Number of places (if applicable): Under 65 Over 65 6 0 Residents shall fall within registration category LD (1 named resident shall also be in category PD, and a further resident in LD/E) Have there been any changes in the ownership, management or the No service’s registration details in the last 12 months? If yes, what have they been: Date of last key inspection: Date of last annual service review (if applicable): Brief description of the service The Hopelea project represents a partnership between Nottingham Community Housing Association who own the building and the Hopelea Project, a charitable organisation. The Hopelea Project comprises two adapted and internally joined terrace houses very close to the centre of Hucknall with its range of shops and facilities. The Hopelea Project sits discreetly in a residential area. Because of the layout of the building (stairs at all levels) it would not be suitable for people with mobility difficulties. A stair lift is in place. The home does not provide accommodation) to older service users or those whose behaviour may challenge. The homes current fees are between £397 and £439 per week. 2 2 0 9 2 0 0 8 Annual Service Review Page 2 of 6 Annual Service Review Page 3 of 6 Service update since the last key inspection or annual service review:
What did we do for this annual service review? We looked at all the information that we have received, or asked for, since the last key inspection. This included: The annual quality assurance assessment (AQAA) that was sent to us by the service. The AQAA is a self assessment that focuses on how well outcomes are being met for people using the service. It also gave us some numerical information about the service. Surveys returned to us by people using the service and from other people with an interest in the service. Information we have about how the service has managed any complaints. What the service has told us about things that have happened in the service, these are called notifications and are a legal requirement. The previous key inspection and the results of any other visits that we have made to the service in the last 12 months. What other people have told us about the service. What has this told us about the service? The home sent us their annual quality assurance assessment (AQAA) when we asked for it. It was very well completed and gave us all the information that we had asked for. We looked at the information in the AQAA and our judgement is that the home is still providing a good service and that they know what further improvements they need to make. We have not received any complaints about the service since the last key inspection and the manager told us that the home has not received any complaints within the last 12 months. We received six completed surveys from people living in the home and this told us that people had been consulted about moving into the home and had received enough information about the home before they decided to live there. People living in the home said that they knew who to speak to if they were not happy and how to make a complaint. They told us that staff always treated them well and always listened and acted on what they said. We asked people living in the home if they got to do what they liked in the day, the evening and at weekends and they all said that they always got to choose what they did. When we asked what the home does well, people said things like, I like the staff, I like to go to the hairdressers and the staff take me and pick me up, I like living here, I like the staff and the people I live withand I like living here and I like going on Annual Service Review Page 4 of 6 holiday with the staff and other people in the house. We received five completed surveys from staff working in the home and they all told us that they were always given up to date information about the people living in the home. They also told us that they received training that was relevant to their role, helped them to understand the needs of people they are working with and gave then enough knowledge about healthcare and medication. They all said that they knew what to do if someone told them about concerns they had. Staff working in the home said that the manager met with them regularly to support them and discuss how they were working and that there was always or sually enough staff on duty to meet the needs of people living in the home. When we asked staff what the home did well they said things like, The home gives support to the service users in all aspects of their life and staff and service users opinions are listened to and acted on, The home respects individual needs and gives support to them to live as independently as possible, I have never worked in such a well run home. Training is done regularly and files are always up to dateand With the facilities we have in this house, I cannot think of anything we could do better. The home continues to let us know about things that have happened since our last key inspection and they have shown that they have managed issues well. They work well with us and have shown us that their service continues to provide good outcomes for the people who use it. What are we going to do as a result of this annual service review? We are not going to change our inspection plan, and will do a key inspection by 22nd September 2010. However we can inspect the service at any time if we have concerns about the quality of the service or the safety of the people using the service. Annual Service Review Page 5 of 6 Reader Information
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