Care Home: Howard Court Nursing Home

Annual service review Name of Service: Howard Court Nursing Home The quality rating for this care home is: The rating was made on: two star good service 2 6 0 3 2 0 0 9 A quality rating is our assessment of how well a care home, agency or scheme is meeting the needs of the people who use it. We give a quality rating following a full review of the service. We call this review a ‘key’ inspection We do an annual service review when there has been no key inspection of the service in the last 12 months. It does not involve a visit to the service but is a summary of new information given to us, or collected by us, since the last key inspection or annual service review.   Has this annual service review changed our opinion of the service?   No You should read the last key inspection report for this service to get a full picture of how well outcomes for the people using the service are being met. The date by which we will do a key inspection: Name of inspector: Tina Burns Date of this annual service review: 2 4 0 2 2 0 1 0 Annual Service Review Page 1 of 6 Information about the service Address of service: 9 Burlington Road Ipswich Suffolk IP1 2EU 01473210787 01473233619 sayersa@bupa.com www.bupa.co.uk BUPA Care Homes (CFC Homes) Ltd Telephone number: Fax number: Email address: Provider web address:   Name of registered provider(s): Name of registered manager (if applicable) Conditions of registration: Category(ies) : dementia Number of places (if applicable): Under 65 Over 65 40 0 Have there been any changes in the ownership, management or the No service’s registration details in the last 12 months? If yes, what have they been: Date of last key inspection: Date of last annual service review (if applicable): Brief description of the service Howard Court is an established nursing home situated within a residential area of Ipswich, close to the town centre with all its facilities and resources. The home is part of the BUPA care group. The home provides care and accommodation for up to 40 older people suffering from severe mental infirmity. There are 26 single bedrooms and a further seven shared rooms. Communal areas include two lounges and a large central dining room. The home charges between £538.00 and £900.00 per week for the service they provide. This information was given to us in March 2009. Information about the service 2 6 0 3 2 0 0 9 Annual Service Review Page 2 of 6 can be found in the homes Statement of Purpose and Service User Guide, which may be obtained by contacting the manager. Annual Service Review Page 3 of 6 Service update since the last key inspection or annual service review: What did we do for this annual service review? We looked at all the information that we have received, or asked for, since the last key inspection. This included: The annual quality assurance assessment (AQAA) that was sent to us by the service. The AQAA is a self-assessment that focuses on how well outcomes are being met for people using the service. It also gave us some numerical information about the service. Surveys returned to us by people using the service and from other people with an interest in the service. Information we have about how the service has managed any complaints. What the service has told us about things that have happened in the service, these are called notifications and are a legal requirement. The previous key inspection and the results of any other visits that we have made to the service in the last 12 months. Relevant information from other organisations. What other people have told us about the service. What has this told us about the service? Our last key inspection on the 26th March 2009 judged the two outcome groups Daily life and Social activities and Staffing as adequate. The remaining outcome groups outcome groups were assessed as good. Consequently the overall rating was assessed as 2 star good. There was one requirement made about ensuring bathroom doors are closed when personal care is carried out and the action taken to address this was referred to in the providers draft report comments. The homes annual quality assurance assessment (AQAA) was returned when we asked for it. It was adequately completed and gave us all the information we asked for. We looked at the information in the AQAA and our judgement is that the home is still providing a good service. We received completed surveys from eight residents, three relatives, eight members of staff and one professional. They confirmed that people generally receive a good standard of care and raised no serious issues or concerns. Comments we received from residents included; All staff look after me very well, If I have to live anywhere, Id live here. They treat me with respect, The staff know all about me and look after me and I like living here. Comments we received from relatives included; They could be more responsive to individuals needs, They look after my relatives needs well and they are very kind and Good care in a homely atmosphere. Staff that completed surveys told us that they they receive up to date information Annual Service Review Page 4 of 6 about the needs of the people they support. They also told us that their recruitment was done fairly and thoroughly and the feedback about supervision, training and development was mostly good. The AQAA tells us that the service received eight formal complaints in the past twelve months, six of which were upheld. The commission received one complaint which we referred directly to the provider to investigate. They responded to the complaint appropriately and within the given timescale. The AQAA also tells that there has been three safeguarding referrals, resulting in one safeguarding investigation. We are waiting to hear the outcome from the local authority. There has also been an additional referral made by the service since the AQAA was completed. The service has demonstrated that they take concerns seriously and report them appropriately. There has been an unregistered manager in post since April 2009 however their new managers application was received by the Commission on 24th February 2010. The manager keeps us informed about things that happen at the home and sends us notifications as required. What are we going to do as a result of this annual service review? As a result of this review we have not changed our inspection plan and intend to do a key inspection by 25th March 2012. However we can inspect the service at any time if we have concerns about the quality of the service or the safety of the people using the service. Annual Service Review Page 5 of 6 Reader Information Document Purpose: Author: Audience: Further copies from: Annual service review CQC General Public 0870 240 7535 (national contact centre) Our duty to regulate social care services is set out in the Care Standards Act 2000. The content of which can be found on our website. Helpline: Telephone: 03000 616161 Email: enquiries@cqc.org.uk Web: www.cqc.org.uk We want people to be able to access this information. If you would like a copy of the findings in a different format or language please contact our helpline or go to our website. Copyright © (2009) Care Quality Commission (CQC). This publication may be reproduced in whole or in part, free of charge, in any format or medium provided that it is not used for commercial gain. 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