Care Home: Ivydene

Annual service review Name of Service: Ivydene The quality rating for this care home is: The rating was made on: three star excellent service 1 0 0 2 2 0 0 9 A quality rating is our assessment of how well a care home, agency or scheme is meeting the needs of the people who use it. We give a quality rating following a full review of the service. We call this review a ‘key’ inspection We do an annual service review when there has been no key inspection of the service in the last 12 months. It does not involve a visit to the service but is a summary of new information given to us, or collected by us, since the last key inspection or annual service review.   Has this annual service review changed our opinion of the service?   No You should read the last key inspection report for this service to get a full picture of how well outcomes for the people using the service are being met. The date by which we will do a key inspection: Name of inspector: Hilda Stephenson Date of this annual service review: 2 1 0 1 2 0 1 0 Annual Service Review Page 1 of 5 Information about the service Address of service: 1 Station Road Ormesby St Margaret Great Yarmouth Norfolk NR29 3PU 01493731320 NOFAX# maureenmartin1@yahoo.co.uk Telephone number: Fax number: Email address: Provider web address:   Name of registered provider(s): Conditions of registration: Category(ies) : mental disorder, excluding learning disability or dementia Mrs Maureen Martin Number of places (if applicable): Under 65 Over 65 16 0 Have there been any changes in the ownership, management or the No service’s registration details in the last 12 months? If yes, what have they been: Date of last key inspection: Date of last annual service review (if applicable): Brief description of the service Ivydene is situated in the village of Ormesby St Margaret, close to Great Yarmouth, with a variety of facilities provided locally. It is owned and managed by Mrs Maureen Martin and her immediate family. Ivydene is a two-storey house with an attached bungalow in the grounds and offers accommodation in single rooms to people with enduring mental illness. The garden extends to the side and rear of the house and there is off street parking to the front of the property.The weekly fees range from £337-£517 and there may be additional on costs depending on individual and assessed needs of prospective residents. Information about the service can be obtained from the manager. 1 0 0 2 2 0 0 9 Annual Service Review Page 2 of 5 Service update since the last key inspection or annual service review: What did we do for this annual service review? We looked at all the information that we have received, or asked for, since the last key inspection or annual service review. This included: The annual quality assurance assessment (AQAA) that was sent to us by the service. The AQAA is a self-assessment that focuses on how well outcomes are being met for people using the service. It also gave us some numerical information about the service. Surveys returned to us by people using the service and from other people with an interest in the service. Information we have about how the service has managed any complaints. What the service has told us about things that have happened in the service, these are called notifications and are a legal requirement. The previous key inspection and the results of any other visits that we have made to the service in the last 12 months. Relevant information from other organisations. What other people have told us about the service. What has this told us about the service? The manager returned the annual quality assurance assessment which gave us all the information we asked for. It is extremely well detailed and gave good clear evidence of how the home has been managed since the last inspection carried out in February 2009. There were no requirements to follow up from the inspection. Ivydene is a two-storey house with an attached bungalow in the grounds and offers accommodation in single rooms to people with enduring mental illness. All areas were very clean and well maintained and the furnishings and fittings homely in style. Residents have a choice of communal rooms and access to the kitchen. There are facilities for residents to make their own hot drinks for themselves and their visitors. The daily routines are flexible and fit in with residents activities each day. Prospective residents have a full needs assessment and are invited to meet other residents and even stay overnight ensuring people gain an insight into living at Ivydene. Staff compile care plans with the resident to ensure that all care. social and mental health needs are catered for, including their goals and aspirations as well as a work life balance. Residents are encouraged to continue with their own hobbies and interests and maintain an independent lifestyle. People living at Ivydene have always told us that it is a lovely safe place to live and people are satisfied and content with the service. Many of the residents have lived at the home for a number of years and have positive and long established relationships with the management and staff. The service is supported by a well trained staff group who can demonstrate relevant skills and expertise in caring for people with a mental illness. One of the proprietors Mr Martin died suddenly, and the staff and residents have adapted to the loss, for some residents it has been a particular sad time as they have lived at the home for many years and had a close working relationship and friendship with Mr Martin. Annual Service Review Page 3 of 5 Mrs Martin has continued to manage Ivydene to an excellent standard, having reviewed all the homes policies and procedures, supporting both residents and staff and putting forward plans for the future. The residents organise their own monthly meeting to discuss aspects of the home including meals, outings, activities and decoration. Some of the residents have experienced a restriction on accessing mental health facilities which have closed, the manager said that they work closely with the local mental health team to ensure that they continue to promote the development and personal independence of residents. Staff are well trained and competent to care for residents and there is a high proportion of staff who have obtained the recommended national vocational qualification (NVQ) in care demonstrating that high standards of care are continually implemented by the management team. The manager continues to let us know about things that happen at the home and contacts the Care Quality Commission (CQC) for advice on a regular basis to ensure they manage their issues well. The manager deals with any complaints that are raised in a professional and timely manner and let the Inspector know of any major concerns. Our judgement resulting in the information showed that the home continues to provide an excellent service. What are we going to do as a result of this annual service review? We are not going to change our inspection plan, and will do a key inspection within three years of the last key inspection carried out on 10th February 2009. However, we can inspect at any time if we have concerns about the quality of the service or the safety the people using the service. Annual Service Review Page 4 of 5 Reader Information Document Purpose: Author: Audience: Further copies from: Annual service review CQC General Public 0870 240 7535 (national contact centre) Our duty to regulate social care services is set out in the Care Standards Act 2000. The content of which can be found on our website. Helpline: Telephone: 03000 616161 Email: enquiries@cqc.org.uk Web: www.cqc.org.uk We want people to be able to access this information. If you would like a copy of the findings in a different format or language please contact our helpline or go to our website. Copyright © (2009) Care Quality Commission (CQC). This publication may be reproduced in whole or in part, free of charge, in any format or medium provided that it is not used for commercial gain. 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