Latest Inspection
This is the latest available inspection report for this service, carried out on 6th November 2009. it is an annual review prepared by CQC after examining previous reports and information from the provider. At the time of this report, CQC judged the service to be Excellent.
The inspector made no statutory requirements on the home as a result of this inspection
and there were no outstanding actions from the previous inspection report.
For extracts, read the latest CQC inspection for Jasmine House.
Annual service review
Name of Service: Jasmine House The quality rating for this care home is: The rating was made on: three star excellent service 0 6 1 0 2 0 0 8 A quality rating is our assessment of how well a care home, agency or scheme is meeting the needs of the people who use it. We give a quality rating following a full review of the service. We call this review a ‘key’ inspection We do an annual service review when there has been no key inspection of the service in the last 12 months. It does not involve a visit to the service but is a summary of new information given to us, or collected by us, since the last key inspection or annual service review.
Has this annual service review changed our opinion of the service?
No You should read the last key inspection report for this service to get a full picture of how well outcomes for the people using the service are being met. The date by which we will do a key inspection: Name of inspector: Jeffrey Orange Date of this annual service review: 0 5 1 0 2 0 0 9 Annual Service Review Page 1 of 6 Information about the service
Address of service: 41 Hillfield Road Hemel Hempstead Herts HP2 4AB 01442253398 Telephone number: Fax number: Email address: Provider web address:
jasminehouse41@yahoo.com Name of registered provider(s): Conditions of registration: Category(ies) : learning disability mental disorder, excluding learning disability or dementia Complete Care Services Limited Number of places (if applicable): Under 65 Over 65 6 6 0 0 Have there been any changes in the ownership, management or the No service’s registration details in the last 12 months? If yes, what have they been: Date of last key inspection: Date of last annual service review (if applicable): Brief description of the service Jasmine House is registered to provide care and accommodation for six young adults with a learning difficulty or a mental disorder and is owned and operated by Complete Care Services Limited of Langthorne House, Pipers Lane, Aley Green, Bedfordshire LU1 4DS. Jasmine House is situated in a residential area of Hemel Hempstead, within easy reach of the town centre and convenient for public transport. The accommodation is on two floors and provides good communal and individual facilities furnished and equipped to a high standard, giving an essentially homely and domestic feel to the home. The home now benefits from a large conservatory which provides additional communal space for people living in the home. 0 6 1 0 2 0 0 8 Annual Service Review Page 2 of 6 Outside of the home there is a well laid out garden and patio with seating available for people living in the home. There is parking available to the front of the building or on street subject to availability. The home has a Service Users Guide and Statement of Purpose that includes contact details for the Care Quality Commission (CQC). Weekly fees are in the region of £1730 subject to individual assessment of needs. ( As at October 2009) Personal toiletries and magazines/ newspapers are subject to additional charge. Annual Service Review Page 3 of 6 Service update since the last key inspection or annual service review:
What did we do for this annual service review? The last key inspection of Jasmine House took place in October 2008, when we assessed that care outcomes achieved for people living there were excellent. For this annual service review we have looked at all of the information that we have received from anyone about Jasmine House since then. This could be in the form of surveys returned to us from people living in the home,(provided for then in an appropriate format to help them understand the questions), from staff who work there or from relatives, carers or advocates of people living in Jasmine House. It also includes any information sent to us or contacts with Jasmine House about significant events affecting people living in the home and any information or contacts we may have had with health or social care professionals associated with the home and the people living there. In addition, the home have sent us their annual quality assurance assessment (AQAA). The AQAA is a self-assessment document that focuses on how well outcomes are being mt for people living in Jasmine House. It also includes some useful statistical information, for example about complaints and staff training. What has this told us about the service? I cannot fault their care and service and cannot think of anything they could do better, I am very pleased they are in Jasmine House was the comment of one parent about the home. People who live in Jasmine House told us that staff always (75 ) or usually (25 ) treat them well, they all indicated that they knew how to make a complaint should they want to do so. 50 said that carers always listen and act on what they say, 50 said that the usually did. Some of the comments received from people living in Jasmine House when asked What does the home do well? were; Home looks after us well and the food is nice, We go out on trips, Get well looked after and good cooks by staff, Look after me. When asked what the home could do better, 75 said nothing and 25 doing all ok. People who work in Jasmine House told us that they are given the up to date information about the care needs of people living in the home so that they can meet their care needs appropriately. They told us that sometimes they felt that more staff would be useful so that, for example more activities outside of the home could be organised. However in general the responses were very positive.We have lots of opportunities to voice any concerns and all service users have the very best residential care were some typical comments made. The AQAA was very well completed and provided what appears to be an accurate and realistic assessment of how well the home has achieved care outcomes for the people who live there and how they could improve these in the future. Some positive achievements include arranging for work assessments for employment Annual Service Review Page 4 of 6 to be carried out by a specialist agency in response to requests from people living in the home. Enrolment of people living in the home at colleges where that is possible and in line with their wishes and have continued to provide additional facilities within the home such as a wet room and improved washing facilities. Plans for the future improvement of the home set out in the AQAA include the provision of a new summerhouse/games room for the use of people living in the home. The AQAA informs us that no complaints have been received during the past year. Since the last inspection the home have made effective and appropriate use of their safeguarding vulnerable adults policy and procedure and throughout have kept the CQC and other appropriate bodies fully informed of any events that have or might affect the health, safety and well-being of people living in the home. This provides confidence that the home and its management team are proactive and open in dealing with any actual or potential areas of concern. What are we going to do as a result of this annual service review? When we last assessed Jasmine House in October 2008, we found that it achieved excellent care outcomes for the people that live there. Nothing that has happened since then has caused us to doubt that assessment is still valid and accurate. We are currently intending to carry out another annual service review by October 2010. We will continue to receive and assess information about Jasmine House in the meantime and should this give rise to any concerns about either the quality of the service being provided or the safety of people living in Jasmine House we can carry out an inspection at any time. Annual Service Review Page 5 of 6 Reader Information
Document Purpose: Author: Audience: Further copies from: Annual service review CQC General Public 0870 240 7535 (national contact centre) Our duty to regulate social care services is set out in the Care Standards Act 2000. The content of which can be found on our website. Helpline:
Telephone: 03000 616161 Email: enquiries@cqc.org.uk Web: www.cqc.org.uk We want people to be able to access this information. If you would like a copy of the findings in a different format or language please contact our helpline or go to our website. Copyright © (2009) Care Quality Commission (CQC). This publication may be reproduced in whole or in part, free of charge, in any format or medium provided that it is not used for commercial gain. This consent is subject to the material being reproduced accurately and on proviso that it is not used in a derogatory manner or misleading context. The material should be acknowledged as CQC copyright, with the title and date of publication of the document specified. Annual Service Review Page 6 of 6 - Please note that this information is included on www.bestcarehome.co.uk under license from the regulator. Re-publishing this information is in breach of the terms of use of that website. Discrete codes and changes have been inserted throughout the textual data shown on the site that will provide incontrovertable proof of copying in the event this information is re-published on other websites. The policy of www.bestcarehome.co.uk is to use all legal avenues to pursue such offenders, including recovery of costs. You have been warned!
