Latest Inspection
This is the latest available inspection report for this service, carried out on 14th January 2010. it is an annual review prepared by CQC after examining previous reports and information from the provider. At the time of this report, CQC judged the service to be Good.
The inspector made no statutory requirements on the home as a result of this inspection
and there were no outstanding actions from the previous inspection report.
For extracts, read the latest CQC inspection for John Turner House - Short Break Service.
Annual service review
Name of Service: John Turner House - Short Break Service The quality rating for this care home is: The rating was made on: two star good service 2 7 1 1 2 0 0 8 A quality rating is our assessment of how well a care home, agency or scheme is meeting the needs of the people who use it. We give a quality rating following a full review of the service. We call this review a ‘key’ inspection We do an annual service review when there has been no key inspection of the service in the last 12 months. It does not involve a visit to the service but is a summary of new information given to us, or collected by us, since the last key inspection or annual service review.
Has this annual service review changed our opinion of the service?
No You should read the last key inspection report for this service to get a full picture of how well outcomes for the people using the service are being met. The date by which we will do a key inspection: Name of inspector: Tina Burns Date of this annual service review: 2 7 1 1 2 0 0 9 Annual Service Review Page 1 of 6 Information about the service
Address of service: Rotterdam Road Lowestoft Suffolk NR32 2EL 01502405449 01502405447 Inneka.winser@socserv.suffolkcc.gov.uk Telephone number: Fax number: Email address: Provider web address:
Name of registered provider(s): Conditions of registration: Category(ies) : learning disability Conditions of registration: Suffolk County Council Number of places (if applicable): Under 65 Over 65 5 0 To include one named service user for a period of 6 months. Have there been any changes in the ownership, management or the Yes service’s registration details in the last 12 months? If yes, what have they been: Date of last key inspection: Date of last annual service review (if applicable): Brief description of the service John Turner short break unit is located in Lowestoft on a site shared with other Suffolk Social Services for people with learning disabilities. Within walking distance are facilities for example newsagents, grocers, public houses, parks and the Lowestoft college. The main shopping centre is about 15 minutes walk. John Turner short break is a single storey building and consists of a large kitchen/ dining room, spacious lounge with television and video. A smaller lounge with television and music centre is also available the service users. This room has a patio door leading to an attractive garden with a number of focal points such as a summerhouse and fountain. There are five single bedrooms all nicely furnished. Three bedrooms have rise and fall
Annual Service Review Page 2 of 6 The Responsible Individual has changed. 2 7 1 1 2 0 0 8 beds to manage service users needs more effectively. There are three separate toilets, two bathrooms with hoists and a shower room. Wheel chair users are able to access all parts of the building. The sixth bedroom has been turned into an activity room with a wide range of equipment such as art and craft materials, a drum, jigsaws and optic lights. Annual Service Review Page 3 of 6 Service update since the last key inspection or annual service review:
What did we do for this annual service review? We looked at all the information that we have received, or asked for, since the last key inspection or annual service review. This included: The annual quality assurance assessment (AQAA) that was sent to us by the service. The AQAA is a self-assessment that focuses on how well outcomes are being met for people using the service. It also gave us some numerical information about the service. Surveys returned to us by people using the service and from other people with an interest in the service. Information we have about how the service has managed any complaints. What the service has told us about things that have happened in the service, these are called notifications and are a legal requirement. The previous key inspection and the results of any other visits that we have made to the service in the last 12 months. Relevant information from other organisations. What other people have told us about the service. What has this told us about the service? The service was rated 2 star good following the last inspection which judged that service users received good outcomes in all areas. The service submitted their annual quality assurance assessment (AQAA) close to the given deadline. It was not very detailed but it gave us most of the the information we asked for and indicated that people were still receiving a good service. Feedback we received from service users and their relatives tells us that the home is always fresh and clean and staff always treat them well. It also tells us that people know who to speak to if theyre not happy and care staff listen and act on what they say. Comments included; Good communication, good standard of care and good food and they look after me well. Staff that completed surveys told us that they they receive up to date information about the needs of the people they support. They also told us that their recruitment was done fairly and thoroughly and the feedback about supervision, training and development was good. The AQAA tells us that the home has not received any complaints in the previous twelve months and there has been no safeguarding referrals or investigations. The Commission has not received any direct complaints or concerns about this service. Annual Service Review Page 4 of 6 We have not received any notifications since the last Inspection. What are we going to do as a result of this annual service review? We have not changed our inspection plan and intend to do a key inspection by 26th November 2011. However we can inspect the service at any time if we have concerns about the quality of the service or the safety of the people using the service. Annual Service Review Page 5 of 6 Reader Information
Document Purpose: Author: Audience: Further copies from: Annual service review CQC General Public 0870 240 7535 (national contact centre) Our duty to regulate social care services is set out in the Care Standards Act 2000. The content of which can be found on our website. Helpline:
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