Care Home: Jordan Lodge

Annual service review Name of Service: Jordan Lodge The quality rating for this care home is: The rating was made on: three star excellent service A quality rating is our assessment of how well a care home, agency or scheme is meeting the needs of the people who use it. We give a quality rating following a full review of the service. We call this review a ‘key’ inspection We do an annual service review when there has been no key inspection of the service in the last 12 months. It does not involve a visit to the service but is a summary of new information given to us, or collected by us, since the last key inspection or annual service review.   Has this annual service review changed our opinion of the service?   No You should read the last key inspection report for this service to get a full picture of how well outcomes for the people using the service are being met. The date by which we will do a key inspection: Name of inspector: James OHara Date of this annual service review: 1 5 1 0 2 0 0 9 Annual Service Review Page 1 of 6 Information about the service Address of service: 5 Warham Road South Croydon Surrey CR2 6LE 02086868801 F/P02086883212 jeremy.burrows@mac.com Telephone number: Fax number: Email address: Provider web address:   Name of registered provider(s): Conditions of registration: Category(ies) : mental disorder, excluding learning disability or dementia Conditions of registration: Laurel Residential Homes Limited Number of places (if applicable): Under 65 Over 65 14 0 The maximum number of service users who can be accommodated is: 14 The registered person may provide the following category of service only: Care Home Only - Code PC to service users of the following gender: Either whose primary care needs on admission to the home are within the following categories: Mental Disorder, excluding learning disability or dementia - Code MD Have there been any changes in the ownership, management or the Yes service’s registration details in the last 12 months? If yes, what have they been: Date of last key inspection: Date of last annual service review (if applicable): Brief description of the service Jordan Lodge is a large detached building in South Croydon, well situated for access to the centre of Croydon and its many community based facilities, and good transport links. The property comprises of 2 day rooms (lounge and dining area) on the ground floor, and a small coffee/smoking room on the first. There are 14 single bedrooms, all fitted with hand basins but no other en-suite facilities. There are 3 WCs, 3 bathrooms and 1 shower. Off-street parking is provided to the front of the house, while there is a large, pleasant garden at the rear. The stated aim of the home is to provide care for Annual Service Review Page 2 of 6 None. people with long-term mental health problems and with the dual diagnosis of mental health and substance misuse problems. The standard fees of a placement are #666 per week and #735 for a dual diagnosis placement. Annual Service Review Page 3 of 6 Service update since the last key inspection or annual service review: What did we do for this annual service review? We looked at all the information that we have received, or asked for, since the last key inspection. This included: The annual quality assurance assessment that was sent to us by the service. The annual quality assurance assessment is a self assessment that focuses on how well outcomes are being met for people using the service. It also gave us some numerical information about the service. Information we have about how the service has managed any complaints. What the service has told us about things that have happened in the service, these are called notifications and are a legal requirement. The previous key inspection and the results of any other visits that we have made to the service in the last 12 months. What has this told us about the service? The registered manager told us in the annual quality assurance assessment that, They have introduced a new and improved assessment tool which allows far more objective analysis of the suitability of potential service users. They have had partial success in maintaining Jordan Lodge as a no smoking environment. They have introduced a much more comprehensive system of checking for adult protection concerns. Eight service users now enjoy significantly improved furniture and decoration in their bedrooms. They have increased their staffing establishment to provide a minimum of three members of staff per day time shift with a manager and housekeeper supernumery. In the next twelve months they plan to, Recruit a deputy manager. Delegate some elements of assessment procedure to deputy manager and senior staff, ensure that the whole pre admission procedure, including the provisional care plan, can be completed within 3 weeks, in so far as it is up to this service. Review and, if necessary, revise current Service User Guide. Introduce some additional security checks to restrict the amount of alcohol brought Annual Service Review Page 4 of 6 onto the premises and to entirely discourage the use of drugs. They have discussed these arrangements with the service users and every person consulted has said that this would be a positive move in supporting healthier lifestyle choices. Introduce a system for documenting health checks conducted or due so as to provide evidence of good practice and to avoid too lengthy gaps between some checks. Continue to promote the no smoking policy. Improve furniture and decoration in the remaining service users bedrooms. Build up a group of reliable bank staff. They received three complaints in the last twelve months. These had been adressed in line with the agencies complaints procedures. The Commission has not received any complaints about the service. The service has sent the Commission notifications keeping us informed about things that have happened in the service. They had made one safeguarding referral in the last twelve months. This had been adressed in line with the local authorities and the services own procedures. What are we going to do as a result of this annual service review? We are not going to change our inspection plan and will do a key inspection by the 11th of November 2010. However we can inspect the service at any time if we have concerns about the quality of the service or the safety of the people using the service. Annual Service Review Page 5 of 6 Reader Information Document Purpose: Author: Audience: Further copies from: Annual service review CQC General Public 0870 240 7535 (national contact centre) Our duty to regulate social care services is set out in the Care Standards Act 2000. The content of which can be found on our website. 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