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Care Home: Jubilee House Jonquil Close

  • 29 Jonquil Close Panshanger Welwyn Garden City Herts AL7 3HX
  • Tel: 01707391113
  • Fax: 01707393529

Jubilee House, Jonquil Close, is a 6-bedded purpose-built bungalow for high dependency service users. Services are offered to younger adults with a learning disability, and those with an additional physical disability. The home is situated in a residential area of Welwyn Garden City and the town centre, with its wide range of facilities, is about a mile away. The property is leased through a housing association. There is ample car parking for the home and a minibus is provided for the service users to facilitate outings. The service has both an up to date Statement of Purpose and Service User Guide held within the main office and the latest Care Quality Commission Inspection report is available upon request.Annual Service Review 02008 .Annual Service Review

  • Latitude: 51.791999816895
    Longitude: -0.18000000715256
  • Manager: Mrs Sharon Elizabeth Ely
  • Price p/w: £1198
  • UK
  • Total Capacity: 6
  • Type: Care home only
  • Provider: Jubilee House Care Trust Ltd
  • Ownership: Voluntary
  • Care Home ID: 8963
Residents Needs:
Physical disability, Learning disability

Previous Inspections

This may not be the latest inspection for this service as we are having techinical problems updating from CQC - please check directly on the regulators website for the most recent report; bestcarehome hopes to be back to regular updates shortly.

For extracts, read the latest CQC inspection for Jubilee House Jonquil Close.

Annual service review Name of Service: Jubilee House Jonquil Close The quality rating for this care home is: The rating was made on: two star good service 0 2 1 0 2 0 0 8 A quality rating is our assessment of how well a care home, agency or scheme is meeting the needs of the people who use it. We give a quality rating following a full review of the service. We call this review a ‘key’ inspection We do an annual service review when there has been no key inspection of the service in the last 12 months. It does not involve a visit to the service but is a summary of new information given to us, or collected by us, since the last key inspection or annual service review.   Has this annual service review changed our opinion of the service?   No You should read the last key inspection report for this service to get a full picture of how well outcomes for the people using the service are being met. The date by which we will do a key inspection: Name of inspector: Julia Bradshaw Date of this annual service review: 1 0 0 2 2 0 1 0 Annual Service Review Page 1 of 7 Information about the service Address of service: 29 Jonquil Close Panshanger Welwyn Garden City Herts AL7 3HX 01707391113 01707393529 michael.oconnell@jubileehouse.com Telephone number: Fax number: Email address: Provider web address:   Name of registered provider(s): Name of registered manager (if applicable) Miss Victoria Marie Dayna Hulstrom Conditions of registration: Category(ies) : learning disability physical disability Jubilee House Care Trust Ltd Number of places (if applicable): Under 65 Over 65 6 6 0 0 Have there been any changes in the ownership, management or the No service’s registration details in the last 12 months? If yes, what have they been: Date of last key inspection: Date of last annual service review (if applicable): Brief description of the service Jubilee House, Jonquil Close, is a 6-bedded purpose-built bungalow for high dependency service users. Services are offered to younger adults with a learning disability, and those with an additional physical disability. The home is situated in a residential area of Welwyn Garden City and the town centre, with its wide range of facilities, is about a mile away. The property is leased through a housing association. There is ample car parking for the home and a minibus is provided for the service users to facilitate outings. The service has both an up to date Statement of Purpose and Service User Guide held within the main office and the latest Care Quality Commission Inspection report is available upon request. Annual Service Review Page 2 of 7 0 2 1 0 2 0 0 8 . Annual Service Review Page 3 of 7 Service update since the last key inspection or annual service review: What did we do for this annual service review? We looked at the information that we have received, or asked for, since the last key inspection on 14 February 2009. This included :- The Annual Quality Assurance Assessment (AQAA) that was sent to us by the manager. The AQAA is a self assessment that focuses on how well outcomes are being met for people using the service. It also gave us some numerical information about the service. -Surveys - these are sent to the home to get the views of those living their about the care and support they receive. - Information we have about how the service has managed any complaints. - What the service has told about the things that have happened in the service, these are called notifications and are a legal requirement. - The previous key inspection and the results of any other visits that we have made to the service in the last 12 months. - Relevant information from other organisations. What has this told us about the service? The manager has identified the following areas that have improved or been further developed within the last twelve months:Development of more person centered plans,simpler language, development of risk assessments. It has not been possible to improve on referrals and assessments as Jonquil Close has not had either. All care plans are now in more person centred formats. Quality monitoring is now in place to regularly review care plans and risk assessments. All care plans and risk assessments are up to date and being used as live documents.We have also developed further our monitoring sytems and have introduced Key Worker schedules which identify priority tasks each month ,relating to the individual service user for whom they have key worker responsibilities. All eligible staff have taken or are taking a welfare ambulance test which means that there will be more staff able to drive the bus rather than just the car extending the opportunity for individuals who require wheelchairs to go out to different places. A new permanent male member of staff has been recruited to the home which aides gender appropriate working with the male service users. Staff continue to prioritise health and support needs ensure that these needs are met. Detailed induction planning for all new staff members to ensure that they support service users in the way they prefer whilst following company procedure. All staff have received or are on waiting lists for Safeguarding training. All staff are aware of the updated complaints and compliments policy. Re-Introduced Waking Night Care Meetings, Induction Planning tool to schedule specific pieces of policy to be completed with a senior member of staff. In the past 12 months we have had new Vinyl flooring laid in the hall,corridor, dining room and some of the service user bedrooms which has improved the appearance and is more suitable for purpose. New carpet in the lounge and sensory room. New lighting has been installed into the main corridor to make this brighter and more modern. Redecoration of Bathrooms, hall, lounge, dining room and sensory room. New curtains/blinds in bedrooms hall, lounge and sensory room. New pictures have been purchased, new TV Annual Service Review Page 4 of 7 installed. New team members have brought about new ideas. Core staff have worked very well to induct the new members of staff in a mentoring capacity and sharing knowledge. Introduced workshops on various areas such as risk assessments, care planning. There has been a change in management which has brought about improved record keeping. The introduction of Key Worker Schedules as a monitoring and work tool has had a positive impact on the timely updates of records and helped with forward planning for Service users. There have also been several areas of development planned for the next twelve months that have been identified as part of the Annual Quality assessment, which are:Develop service user plans to integrate communication passports,disdat tools in with care plan ,to ensure complete rounded assessment of service users s needs,likes dislikes and aims. Full assessment of any new referrals which may occur and service user plans based on care management assessment and the individuals wishes.As new staff are inducted ensuring that they have a good working knowledge of person centred planning and reviews. Use systems of quality monitoring to further improve our systems and formats. Also to develop plans and long/shorterm objectives for service users to ensure excellent quality of life. Continue to develop community access but also to develop a more consistent approach to in-house activities. Through recruitment aim to find staff who are motivated to participate in developing this area. Also to develop regular meetings with Day Service provider to ensure consistency and quality of care and promote interest of service users. Key lead staff to take a course in nutrition and other staff to follow when spaces become available. Contact the care managers to discuss meeting the needs of the services users if they were to become terminally ill or die. Increase number of bank staff assessed as competent to administer medication. Continue to review and update policies as necessary. Timetable into induction time to undertake the e-learning Safeguarding course. Also use the e-learning course as a refresher where necessary. Timetable policies into staff meetings. Revise in-house induction to include work shops on particular safeguarding topics. To refit the sensory room, purchase some interactive items for the garden, purchase new modern soft furnishings for the home. We are awaiting new flooring in the largest bathroom which has been agreed by Sanctuary Housing and is due to be put down in September. Engage a domestic worker if possible. To recruit into remaining Senior Support Worker position (f/t) and Waking Night Care Worker (p/t) positions and being fully staffed. Induct new senior support workers into role and strengthen the shifts with experienced shift leaders. To develop a robust annual development plan. To formulate standardised audits, to implement lone working monitoring . To introduce annual service review/audits. What are we going to do as a result of this annual service review? We can inspect the service at any time if we have any concerns about the care provided but there is no indication at this time that an inspection is required in the immediate future. The next key inspection of this service will be undertaken in line with our methodology unless information received suggests that an earlier visit is necessary. As with all care services, information will continue to be gathered over the intervening period. The homes performance will be subject to a process of continual assessment and evaluation in the light of any information received, with appropriate regulatory action being taken as indicated. Annual Service Review Page 5 of 7 Annual Service Review Page 6 of 7 Reader Information Document Purpose: Author: Audience: Further copies from: Annual service review CQC General Public 0870 240 7535 (national contact centre) Our duty to regulate social care services is set out in the Care Standards Act 2000. The content of which can be found on our website. Helpline: Telephone: 03000 616161 Email: enquiries@cqc.org.uk Web: www.cqc.org.uk We want people to be able to access this information. If you would like a copy of the findings in a different format or language please contact our helpline or go to our website. © Care Quality Commission 2010 This publication may be reproduced in whole or in part in any format or medium for non-commercial purposes, provided that it is reproduced accurately and not used in a derogatory manner or in a misleading context. The source should be acknowledged, by showing the publication title and © Care Quality Commission 2010. Annual Service Review Page 7 of 7 - Please note that this information is included on www.bestcarehome.co.uk under license from the regulator. Re-publishing this information is in breach of the terms of use of that website. Discrete codes and changes have been inserted throughout the textual data shown on the site that will provide incontrovertable proof of copying in the event this information is re-published on other websites. The policy of www.bestcarehome.co.uk is to use all legal avenues to pursue such offenders, including recovery of costs. You have been warned!

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