Latest Inspection
This is the latest available inspection report for this service, carried out on 15th February 2010. it is an annual review prepared by CQC after examining previous reports and information from the provider. At the time of this report, CQC judged the service to be Excellent.
The inspector made no statutory requirements on the home as a result of this inspection
and there were no outstanding actions from the previous inspection report.
For extracts, read the latest CQC inspection for Kathleen Rutland Home.
Annual service review
Name of Service: Kathleen Rutland Home The quality rating for this care home is: The rating was made on: three star excellent service 0 9 0 1 2 0 0 9 A quality rating is our assessment of how well a care home, agency or scheme is meeting the needs of the people who use it. We give a quality rating following a full review of the service. We call this review a ‘key’ inspection We do an annual service review when there has been no key inspection of the service in the last 12 months. It does not involve a visit to the service but is a summary of new information given to us, or collected by us, since the last key inspection or annual service review.
Has this annual service review changed our opinion of the service?
No You should read the last key inspection report for this service to get a full picture of how well outcomes for the people using the service are being met. The date by which we will do a key inspection: Name of inspector: Ruth Wood Date of this annual service review: 1 4 0 1 2 0 1 0 Annual Service Review Page 1 of 7 Information about the service
Address of service: 117 Hinckley Road Leicester Forest East Leicester Leicestershire LE3 3PF 01162394234 01162394234 paul.sykes@vistablind.org www.vistablind.org.uk VISTA Telephone number: Fax number: Email address: Provider web address:
Name of registered provider(s): Conditions of registration: Category(ies) : dementia sensory impairment Conditions of registration: Number of places (if applicable): Under 65 Over 65 0 47 20 47 The maximum number of service users who can be accommodated is: 47 The registered person may provide the following category of service only: Care Home Code PC To service users of the following gender: Either Whose primary care needs on admission to the home are within the following categories: Dementia - Code DE Sensory Impairment - Code SI Old Age, not fallling within any other category - Code OP. Have there been any changes in the ownership, management or the No service’s registration details in the last 12 months? If yes, what have they been: Date of last key inspection: Date of last annual service review (if applicable): Brief description of the service Kathleen Rutland Home For the Blind offers care for up to 47 older people who have a sensory impairment and up to 20 people with dementia. The care home is set in its own grounds with smaller residential bungalows for people with sensory impairment of sight and hearing live independently. The care home offers accommodation on ground and first floor, which can be accessed via the lift , stair lift or the stairs located
Annual Service Review Page 2 of 7 0 9 0 1 2 0 0 9 throughout the home. All the bedrooms are single with en-suite facility and close to bathrooms. There are choices of communal sitting areas for people to use and a large dining room adjacent to the kitchen. The home is a smoke free area with the exception of a small lounge where people are able to smoke. The homes brochure provides information about the service to prospective and current service users and includes the terms and conditions of the stay. This is available in other formats such as tape. Fees are based in accordance with the assessment of care needs. People that live at the home pay additional charges for hairdressing, personal toiletries, private chiropody and holidays. The latest inspection report is available from the Registered Manager. Annual Service Review Page 3 of 7 Service update since the last key inspection or annual service review:
What did we do for this annual service review? We looked at the previous Key Inspection Report and information that we have received or asked for from the service since the last Key Inspection. This included: The Annual Quality Assurance Assessment (AQAA) that was sent to us by the service. The AQAA is a self-assessment that focuses on how well outcomes are being met for people using the service. It also gives us some numerical information about the service. Surveys sent out by the Commission to people who live in the home, the staff who support them and their relatives. We received eight surveys from people living in the home, nine surveys from relatives and four from staff. Information about significant events in relation to people living in the home, which the registered manager (following their responsibilities under the Care Homes Regulations) inform the Commission of. These are called Notifications. A telephone conversation with the registered manager on 14/01/10 to discuss some of the information in the AQAA. What has this told us about the service? We received positive views about the home from all the people that responded to our surveys. The people living in the home said that they always or usually receive the care and support they need and that there are staff available when they need them who listen and act on what they say. One person commented, The staff are very kind and considerate. People said that the home ensured that they received the medical support that they needed and arranged activities that they could take part in if they wanted. People said that they always or usually liked the meals in the home, The food is very good and that the home was always fresh and clean. Most people said that they knew how to make a formal complaint and that there was someone they could speak to informally if they were not happy with anything. Peoples additional comments about the home included, Food - excellent, Cleanliness excellent, Health care - excellent. I feel lucky to have found such a good place to be. Relatives and friends of people living in the home were equally positive about the service. All nine who responded to our survey felt that the service always or usually meets the needs of people living in the home. Relatives said that they were kept up to date with important issues affecting the person living in the home, that they knew how to make a complaint if they needed to and that the service had responded appropriately to any concerns raised, The service has responded immediately to any concerns my Mother has had about her health. They are friendly and very caring. Annual Service Review Page 4 of 7 Relatives made many additional comments in relation to the service such as, I have been most impressed by my Aunts care especially as I feel she is treated as an individual. When I go to See my Father its like one big happy family The service has always provided a kind and caring environment for my dad and has made his life enjoyable and fulfilled. I feel that we are very fortunate to have such an excellent home in our area. I would never hesitate to recommend it to anyone else. All four staff members who responded to our survey said that they always received upto-date information about the needs of the people they support and that they receive training that helps them to understand and meet the needs of those people. All four said that they receive regular support from their manager and that the ways of sharing information about peoples needs worked well. When we spoke to the manager about staff training over the past year he said that staff had found training in Equality and Diversity particularly interesting. The service has notified the Commission of incidents affecting the wellbeing of people in the home and has taken appropriate action to ensure that people are safeguarded and protected. We spoke to the manager about some of the information in the AQAA, including the implementation of the Eden Alternative in the home. This is an approach to residential care that seeks to de-institutionalise care homes by eliminating loneliness, helplessness and boredom. A large part of the approach is to encourage the contact and involvement of people living in the home with the larger community, with animals and children. The home is set in large grounds and has six rescue hens, three rabbits and an aviary. The local cub scout group uses part of grounds as an allotment and people living at the home offer advice on what needs to be planted when and where. Other people living in the home visit the local primary school on a weekly basis to listen to children read. The manager said that the main outcome of adopting the Eden Alternative is that people living in the home are much more involved in the day to day running of the home and give their ideas about what they would like to see. At a residents meeting earlier that day, people had requested, themed meal days with Italian and Chinese food, specifically being asked for. Residents had also previously requested themed days and next month a 1940s themed day would be taking place, with some people choosing to wear clothes from this era and special entertainment being provided. The home continues to have active involvement with a health service project whereby a Consultant Geriatrician visits that home on a twice weekly basis and examines all people living in the home. He reviews medication and ensures that people receive the health care that they need. The home also has regular access to a Community Matron as part of the same project. This level of health care would explain the high level of satisfaction in this area expressed in the responses to our surveys. One person who responded to our survey raised the concern that it sometimes took staff a long time to respond to the call bell at night. The manager said that they were aware of this issue and had put forward a proposal to increase night time staffing
Annual Service Review Page 5 of 7 levels from two waking staff and one senior staff member sleeping in, to three waking staff and one senior staff member sleeping in. He hoped that the new staffing levels would be in place by April of this year. What are we going to do as a result of this annual service review? The next inspection of this service will be based on the Fees and Frequency Regulations 2007 and the risk level of the service. We will have more information about this when the new registration and inspection system in confirmed under the Health and Social Care Act 2008. Annual Service Review Page 6 of 7 Reader Information
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