Care Home: Kerwin Court

Annual service review Name of Service: Kerwin Court The quality rating for this care home is: The rating was made on: two star good service 0 9 1 2 2 0 0 8 A quality rating is our assessment of how well a care home, agency or scheme is meeting the needs of the people who use it. We give a quality rating following a full review of the service. We call this review a ‘key’ inspection We do an annual service review when there has been no key inspection of the service in the last 12 months. It does not involve a visit to the service but is a summary of new information given to us, or collected by us, since the last key inspection or annual service review.   Has this annual service review changed our opinion of the service?   No You should read the last key inspection report for this service to get a full picture of how well outcomes for the people using the service are being met. The date by which we will do a key inspection: Name of inspector: Liz Palmer Date of this annual service review: 1 7 1 2 2 0 0 9 Annual Service Review Page 1 of 6 Information about the service Address of service: Five Oaks Road Slinford Horsham West Sussex RH13 0TP 01403799160 Telephone number: Fax number: Email address: Provider web address:   dorothy.walker@birt.co.uk Name of registered provider(s): Conditions of registration: Category(ies) : physical disability Conditions of registration: The Brain Injury Rehabilitation Trust Number of places (if applicable): Under 65 Over 65 23 0 The maximum number of service users to be accommodated is 23. The registered person may provide the following category/ies of service only: Care home only - (PC) to service users of the following gender: Either. Have there been any changes in the ownership, management or the No service’s registration details in the last 12 months? If yes, what have they been: Date of last key inspection: Date of last annual service review (if applicable): Brief description of the service Kerwin Court is owned and operated by the Brain Injury Rehabilitation Trust (BIRT) and is located on the outskirts of Horsham. The home is registered to provide care and accommodation for up to twenty-three younger adults. The aim of the home is to provide intensive rehabilitation therapy to service users who have medical / physical / behavioural / cognitive / functional deficits following an acquired brain injury. BIRT has a contractual arrangement in place with the Ministry of Defence (MoD), which allows a number of the homes beds to be utilised for service personnel. The home is arranged as one main building consisting of sixteen single occupancy Annual Service Review Page 2 of 6 0 9 1 2 2 0 0 8 bedrooms and two flats, whilst there are five self contained independent living bungalows in the grounds (to the front of the main building). The home and bungalows are detached properties that have been purpose built and are set in their own grounds, a short distance from the local town of Horsham. There are well maintained gardens on three sides of the main house, that are easily accessible to service users. There is generous parking to the front of the main house. The town centre with its shops and access to bus and rail travel is approximately two miles away. Other local amenities are also within a short distance to the service. The range of fees charged is available from the home. Additional charges are made for toiletries and additional activities outside of the programme. Annual Service Review Page 3 of 6 Service update since the last key inspection or annual service review: What did we do for this annual service review? We looked at all the information that we have received, or asked for, since the last key inspection. This included: The annual quality assurance assessment (AQAA) that was sent to us by the service. The AQAA is a self-assessment that focuses on how well outcomes are being met for people using the service. It also gave us some numerical information about the service. Information we have about how the service has managed any complaints. What the service has told us about things that have happened in the service, these are called notifications and are a legal requirement. The previous key inspection. What other people have told us about the home. What has this told us about the service? We sent out 30 surveys and received back; one from staff, six from people who use the service and eight from relatives of people who use the service. The home sent us their annual quality assurance assessment (AQAA) when we asked for it. It was clear and gave us all the information we asked for. We looked at the information in the AQAA and our judgement is that the home is still providing a good service and that they know what further improvements they need to make. The surveys received were mostly very positive and comments showed that people are very satisfied with the treatment at the home and the progress people make while staying there. Two people commented that more varied visiting hours would be better. The AQAA states no complaints have been made to them and that all staff are trained in Safeguarding. The complaints procedure is included in the service user guide that is given to all service users on day of admission. The home continues to let us know about things that have happened since our last key inspection and they have shown that they seek the views of people who use the service and their relatives and act on what they are told. They work well with us and keep themselves updated with all relevant legislation. They are continually aiming to improve their service to provide good outcomes for the people who use it. What are we going to do as a result of this annual service review? We are not going to change our inspection plan, and will do a key inspection by the end of December 2010. However we can inspect the service at any time if we have concerns about the quality of the service or the safety of the people using the service. Annual Service Review Page 4 of 6 Annual Service Review Page 5 of 6 Reader Information Document Purpose: Author: Audience: Further copies from: Annual service review CQC General Public 0870 240 7535 (national contact centre) Our duty to regulate social care services is set out in the Care Standards Act 2000. The content of which can be found on our website. Helpline: Telephone: 03000 616161 Email: enquiries@cqc.org.uk Web: www.cqc.org.uk We want people to be able to access this information. If you would like a copy of the findings in a different format or language please contact our helpline or go to our website. Copyright © (2009) Care Quality Commission (CQC). 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