Latest Inspection
This is the latest available inspection report for this service, carried out on 12th February 2010. it is an annual review prepared by CQC after examining previous reports and information from the provider. At the time of this report, CQC judged the service to be Excellent.
The inspector made no statutory requirements on the home as a result of this inspection
and there were no outstanding actions from the previous inspection report.
For extracts, read the latest CQC inspection for Klair House.
Annual service review
Name of Service: Klair House The quality rating for this care home is: The rating was made on: three star excellent service 0 2 0 2 2 0 0 9 A quality rating is our assessment of how well a care home, agency or scheme is meeting the needs of the people who use it. We give a quality rating following a full review of the service. We call this review a ‘key’ inspection We do an annual service review when there has been no key inspection of the service in the last 12 months. It does not involve a visit to the service but is a summary of new information given to us, or collected by us, since the last key inspection or annual service review.
Has this annual service review changed our opinion of the service?
No You should read the last key inspection report for this service to get a full picture of how well outcomes for the people using the service are being met. The date by which we will do a key inspection: Name of inspector: Ruth Hannent Date of this annual service review: 1 1 0 1 2 0 1 0 Annual Service Review Page 1 of 6 Information about the service
Address of service: 236 Wroxham Road Sprowston Norwich Norfolk NR7 8BE 01603417617 01603400038 klairhouse@lineone.net Telephone number: Fax number: Email address: Provider web address:
Name of registered provider(s): Conditions of registration: Category(ies) : learning disability mental disorder, excluding learning disability or dementia Conditions of registration: Klair House Ltd Number of places (if applicable): Under 65 Over 65 2 12 0 0 Maximum number accommodated must not exceed twelve (12). Up to twelve (12) services users who have a mental disorder may be accommodated in the category MD. Up to two (2) service users who have a learning disability may be accommodated in the category LD. Have there been any changes in the ownership, management or the Yes service’s registration details in the last 12 months? If yes, what have they been: Date of last key inspection: Date of last annual service review (if applicable): Brief description of the service Klair House offers care for up to twelve adults with mental heath needs. It is a domestic style detached house situated in a residential area on the outskirts of Norwich and the home blends extremely well into its surroundings. The bedroom accommodation is situated on both ground and first floors. There is good car parking
Annual Service Review Page 2 of 6 no 0 2 0 2 2 0 0 9 space at the front of the house and a well-maintained garden area at the rear. Within the last year a great deal of building work has taken place to extend the facilities. There is now self-contained accommodation in an annex where people can live and maintain a semi-independent lifestyle. The garden area has been quite markedly reduced by the new building, but still has a summerhouse. There is now a function/activities room in the grounds where activities and games can take place. Each resident in the main house now has a larger bedroom with an en-suite bathroom. They have a new kitchen attached to their dining room and a large lounge/sitting area. Annual Service Review Page 3 of 6 Service update since the last key inspection or annual service review:
What did we do for this annual service review? We looked at all the information that we have received or asked for since the last key inspection. This included: The Annual Quality Assessment Assurance (AQAA) that was sent to us by this service. The AQAA is a self-assessment that focuses on how well outcomes are being met for people using the service. Any surveys that have been returned to us from people using the service and from other people with an interest in the service. Information we have about how the service manages any complaints. What the management has told us about things that have happened in the service. These are called notifications and are a legal requirement. The previous key inspection and any results from visits that we may have made to the service in the past twelve months. Relevant information from other organisations. Any information from other people about the service. What has this told us about the service? The AQAA for this home was sent in to us when requested. It has been completed by the Manager very comprehensively, giving a clear picture of the way this home is managed and the individual support offered to residents in a way that is chosen by themselves. Views of the residents are taken daily with wishes, needs and aspirations are set out in the residents care plan. Residents also take an active role in the running of the house as they see it as my house. For example any potential new staff member would be seen and commented on by the residents before official interviews and recruitment takes place, but as the team is a very settled long standing team no new staff have been recruited in the past twelve months. All residents have support for their health care and healthy lifestyles. Diabetics are encouraged with a correct diet. Comments from resident are noted in the surveys received at the commission on how good the food is. The Manager tells us and it was observed at the last key inspection how healthy options on the menu is encouraged. The home also offer a healthy tuck shop facility to help the residents who were buying large amounts of unhealthy snacks from the local tescos to purchase more suitable food. The facilities available is tailored to the individual persons need. Professionals from both social and health have returned surveys stating this is an excellent home, residents are encouraged to learn how to be independent and I have been visiting for many years and cannot fault the care practice of Klaire House. Last year this home completed a full refurbishment of the premises which was commented on in the last inspection report. Each change in the home has been made to a very high specification and comments from the residents state how much they value their home. Annual Service Review Page 4 of 6 The AQAA and the staff comments in the surveys received tell us that the training and support given to enable them to carry out their duties fully is available. Specialist training is given alongside the statutory training for health and safety. There is an excellent ratio of staff who are NVQ 2 qualified with some staff working towards NVQ 3. The Manager is highly qualified, experienced person who is rated highly by the staff team and residents. Health and safety is taken seriously with all staff aware of the policies and procedures to follow. It was noted on the AQAA that the safety certificates were up to date bar one that was completed in April 2007 and is due for renewal. In total 19 surveys have been received. 2 from professional, 7 from staff and 10 from residents. All the tick box questions were answered positively with no negative comments from anyone. Examples being:Excellent service that is flexible in meeting the residents needs by supporting and encouraging them to develop their independence skills and this is a good home, received from outside professionals. I have worked in care for 25 years and this is the best home to date. Excellent management and Residents are supported to do what they wish, received from staff. It provides the greatest care and I am well looked after. Good staff, excellent food, nice journeys out, very nice bedroom, good friendship with other residents. Best place I have ever lived in where they treat us like individuals. The Commission has not received any complaints from the home and the residents surveys state they know how to complain if they needed to. No concerns or notifications have been received and there has been no safeguarding concerns. What are we going to do as a result of this annual service review? We will continue to carry out an Inspection by 10/01/11. However, we may carry out an Inspection at any time if information received gives us concern. Annual Service Review Page 5 of 6 Reader Information
Document Purpose: Author: Audience: Further copies from: Annual service review CQC General Public 0870 240 7535 (national contact centre) Our duty to regulate social care services is set out in the Care Standards Act 2000. The content of which can be found on our website. Helpline:
Telephone: 03000 616161 Email: enquiries@cqc.org.uk Web: www.cqc.org.uk We want people to be able to access this information. If you would like a copy of the findings in a different format or language please contact our helpline or go to our website. Copyright © (2009) Care Quality Commission (CQC). This publication may be reproduced in whole or in part, free of charge, in any format or medium provided that it is not used for commercial gain. This consent is subject to the material being reproduced accurately and on proviso that it is not used in a derogatory manner or misleading context. The material should be acknowledged as CQC copyright, with the title and date of publication of the document specified. Annual Service Review Page 6 of 6 - Please note that this information is included on www.bestcarehome.co.uk under license from the regulator. Re-publishing this information is in breach of the terms of use of that website. Discrete codes and changes have been inserted throughout the textual data shown on the site that will provide incontrovertable proof of copying in the event this information is re-published on other websites. The policy of www.bestcarehome.co.uk is to use all legal avenues to pursue such offenders, including recovery of costs. You have been warned!
