Care Home: Knowsley Manor Nursing Home

Annual service review Name of Service: Knowsley Manor Nursing Home The quality rating for this care home is: The rating was made on: two star good service A quality rating is our assessment of how well a care home, agency or scheme is meeting the needs of the people who use it. We give a quality rating following a full review of the service. We call this review a ‘key’ inspection We do an annual service review when there has been no key inspection of the service in the last 12 months. It does not involve a visit to the service but is a summary of new information given to us, or collected by us, since the last key inspection or annual service review.   Has this annual service review changed our opinion of the service?   No You should read the last key inspection report for this service to get a full picture of how well outcomes for the people using the service are being met. The date by which we will do a key inspection: Name of inspector: Debbie Corcoran Date of this annual service review: 1 5 0 6 2 0 0 9 Annual Service Review Page 1 of 6 Information about the service Address of service: Knowsley Manor Nursing Home Knowsley Lane Knowsley Merseyside L36 8EL 01514806752 01514807225 Telephone number: Fax number: Email address: Provider web address:   www.southerncrosshealthcare.co.uk Southern Cross Care Homes No 2 Ltd Name of registered provider(s): Name of registered manager (if applicable) Mrs Debra Rowan Conditions of registration: Category(ies) : dementia Conditions of registration: Number of places (if applicable): Under 65 Over 65 0 50 The registered person may provide the following category/ies of service only: Care home with nursing - Code N to service users of the following gender: Either whose primary care needs on admission to the home are within the following categories: Dementia, over 65 years of age - Code DE(E) The maximum number of service users who can be accommodated is: 50 Have there been any changes in the ownership, management or the No service’s registration details in the last 12 months? If yes, what have they been: Date of last key inspection: Date of last annual service review (if applicable): Brief description of the service Knowsley Manor is a single storey purpose built home. The home is registered to accomodate up to 50 service users, however the maximum number of people accomodated is 48. The home is situated close to Knowsley village. A private company named Southern Cross Healthcare Limited owns the home. The home is Annual Service Review Page 2 of 6 registered to provide Nursing care for older persons who have dementia care needs. Annual Service Review Page 3 of 6 Service update since the last key inspection or annual service review: What did we do for this annual service review? We looked at all the information that we have received, or asked for, since the last key inspection. This included; - The annual quality assurance assessment (AQAA) that was sent to us by the service. The AQAA is a self-assessment that focuses on how well outcomes are being met for people using the service. It also gave us some numerical information about the service. Surveys returned to us by people using the service and from other people with an interest in the service. - Information we have about how the service has managed any complaints. - What the service has told us about things that have happened in the service, these are called notifications and are a legal requirement. - The previous key inspection and the results of any other visits that we have made to the service in the last 12 months. - Relevant information from other organisations. - What other people have told us about the service. What has this told us about the service? The providers assessment (AQAA) has informed us that there are some examples of good practice at the home and there have been developments to the service over the past 12 months. These include; The redecoration of the foyer on a park theme which displays lighting and sound effects has created a more creative and themed welcoming atmosphere At the enquiry stage, relatives and prospective residents are encouraged to visit. Also we provide a photograph album of the home to show clients who are in hospital. Residents and families are more closely involved with the care plan reviews. The appointment of an activities co-ordinator has enabled residents to participate in craft, art and creative activities. Attention to detail plan in lounges and dining rooms has successfully promoted a homely atmosphere and environment. We sent surveys to members of staff and a number of these were returned to us. The surveys include questions on issues such as; staff being given up to date information about the needs of the residents, being provided with training which is relevant to their role and helps to understand and meet the individual needs of the residents, the level of support provided by the manager, whether or not they feel there are enough staff to meet the needs of the residents. The staff responses to these questions were positive, however the responses relating to staffing levels ranged from always to sometimes. The home continues to let us know about things that have happened since our last key inspection and they have shown that they have managed issues well. They work well with us and have shown us that their service continues to provide good outcomes for the people who use it. What are we going to do as a result of this annual service review? Annual Service Review Page 4 of 6 We will continue with our inspection plan for this service. We will carry out a key inspection which will include a site visit to the home by 18/06/2010. We can inspect the service at any time if we have concerns about the quality of the service or the safety of the people using it. Annual Service Review Page 5 of 6 Reader Information Document Purpose: Author: Audience: Further copies from: Annual service review CQC General Public 0870 240 7535 (national contact centre) Our duty to regulate social care services is set out in the Care Standards Act 2000. The content of which can be found on our website. Helpline: Telephone: 03000 616161 Email: enquiries@cqc.org.uk Web: www.cqc.org.uk We want people to be able to access this information. If you would like a copy of the findings in a different format or language please contact our helpline or go to our website. Copyright © (2009) Care Quality Commission (CQC). 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