Care Home: Laburnum Lodge

Annual service review Name of Service: Laburnum Lodge The quality rating for this care home is: The rating was made on: two star good service 1 0 1 0 2 0 0 8 A quality rating is our assessment of how well a care home, agency or scheme is meeting the needs of the people who use it. We give a quality rating following a full review of the service. We call this review a ‘key’ inspection We do an annual service review when there has been no key inspection of the service in the last 12 months. It does not involve a visit to the service but is a summary of new information given to us, or collected by us, since the last key inspection or annual service review.   Has this annual service review changed our opinion of the service?   No You should read the last key inspection report for this service to get a full picture of how well outcomes for the people using the service are being met. The date by which we will do a key inspection: Name of inspector: Rukhsana Yates Date of this annual service review: 1 0 1 1 2 0 0 9 Annual Service Review Page 1 of 6 Information about the service Address of service: Breightmet Fold Lane Breightmet Bolton BL2 6PP 01204337837 01204337838 carol.rushworth@bolton.gov.uk Telephone number: Fax number: Email address: Provider web address:   Name of registered provider(s): Name of registered manager (if applicable) Mrs Carol Gillian Rushworth Conditions of registration: Category(ies) : dementia Conditions of registration: Bolton Metropolitan Borough Council Number of places (if applicable): Under 65 Over 65 32 0 The registered person may provide the following category of service only: Care home only - Code PC To service users of the following gender: Either Whose primary care needs on admission to the home are within the following categories: Dementia - Code DE The maximum number of service users who can be accommodated is: 32 Have there been any changes in the ownership, management or the Yes service’s registration details in the last 12 months? If yes, what have they been: Date of last key inspection: Date of last annual service review (if applicable): Brief description of the service Laburnum Lodge is owned by Bolton Council and is run by their Social Services Department. It is registered with us (the commission) to provide specialist care for up to 32 older people with confusion. Laburnum Lodge is a purpose built home, with 32 single bedrooms over two floors (with a passenger lift). The building is divided into four care units - Greengate and Bright Meadows on the ground floor, Bannister and Ashes Farm on the first floor. There is a lounge and an adjoining dining room on each Annual Service Review Page 2 of 6 Change of Registered Manager 1 0 1 0 2 0 0 8 unit, plus toilets and a bathroom. There are no en-suites, although all bedrooms have washing facilities. There is a central courtyard garden with a paved patio area. The home is near a main road in the residential area of Breightmet, approximately two miles from Bolton town centre and is close to bus stops, pubs and local shops. There is some car parking to the front of the building. The current fees range from 108.10 pounds to 442.35 pounds (toiletries, hairdressing and dry cleaning are not included). Annual Service Review Page 3 of 6 Service update since the last key inspection or annual service review: What did we do for this annual service review? We looked at the information that we have received, or asked for, since the last key inspection. This included: * The annual quality assurance assessment (AQAA) that was completed and sent to us by the service. The AQAA is a self assessment that focuses on how well outcomes are being met for those people who use the service. * Feedback surveys returned to us by those using the service or from other people with an interest in the service. * Information we have about how the service manages any complaints. * What the service has told us about thisngs that have happened in the service: these are called notifications and are a legal requirement. * The previous key inspection report. * What people have told us about the service. What has this told us about the service? The manager was sent the annual quality assurance assessment (AQAA), and returned the completed document by the date we asked for it. The information provided a good description of the work that has taken place over the last 12 months, and the services plans for future development. The manager told us that improvements made include the way staff treat residents with dignity and respect. The homes recently carried out quality assurance survey reflected this. The service continues to work closely with colleagues in health and social care. The manager told us; We have opened our networks such as Age Concern, Wildlife Trust, Methodist church, and will continue to reach out to other local services and communities. We are listening to our customers and are getting feedback from questionnaires, reviews, verbal communication that we are offering a good service. We have accepted new referrals incrementally and only when adequate staffing levels have allowed us to safely do so. Staff told us that The home provides a good service but felt that at times, more staff would enable people to go out more for day trips and to go shopping. The self assessment shows that the manager recognises this. She told us, We need to further enhance our social activities programme by encouraging staff involvement and seek out any new iniatives or funding. The information we have indicates that the service continues to provide good outcomes for people who use it, and the manager continues to identify and implement Annual Service Review Page 4 of 6 improvements. What are we going to do as a result of this annual service review? We will continue to monitor information about this service and will carry out an inspection when required Annual Service Review Page 5 of 6 Reader Information Document Purpose: Author: Audience: Further copies from: Annual service review CQC General Public 0870 240 7535 (national contact centre) Our duty to regulate social care services is set out in the Care Standards Act 2000. The content of which can be found on our website. Helpline: Telephone: 03000 616161 Email: enquiries@cqc.org.uk Web: www.cqc.org.uk We want people to be able to access this information. If you would like a copy of the findings in a different format or language please contact our helpline or go to our website. 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