Care Home: Lancaster Place

Annual service review Name of Service: Lancaster Place The quality rating for this care home is: The rating was made on: two star good service 2 7 0 1 2 0 0 9 A quality rating is our assessment of how well a care home, agency or scheme is meeting the needs of the people who use it. We give a quality rating following a full review of the service. We call this review a ‘key’ inspection We do an annual service review when there has been no key inspection of the service in the last 12 months. It does not involve a visit to the service but is a summary of new information given to us, or collected by us, since the last key inspection or annual service review.   Has this annual service review changed our opinion of the service?   No You should read the last key inspection report for this service to get a full picture of how well outcomes for the people using the service are being met. The date by which we will do a key inspection: Name of inspector: Fiona Stephenson Date of this annual service review: 2 3 1 2 2 0 0 9 Annual Service Review Page 1 of 6 Information about the service Address of service: 5-11 Lancaster Place Leicester LE1 7HB 01162558649 01162558649 Telephone number: Fax number: Email address: Provider web address:   info@prime-life.co.ukwww.prime-life.co.uk Prime Life Ltd Name of registered provider(s): Name of registered manager (if applicable) Conditions of registration: Category(ies) : mental disorder, excluding learning disability or dementia Conditions of registration: No additional conditions of registration apply. Have there been any changes in the ownership, management or the Yes service’s registration details in the last 12 months? If yes, what have they been: The registered manager has left, and the new manager is not yet registered with the CQC. 2 7 0 1 2 0 0 9 Number of places (if applicable): Under 65 Over 65 12 0 Date of last key inspection: Date of last annual service review (if applicable): Brief description of the service Lancaster Place is a residential home for up to 12 people with mental health needs. It is situated in a residential area near New Walk in the city of Leicester. The home consists of two adjoining buildings converted from four semi-detached houses. There are two kitchens, two lounge/dining rooms, and 12 single bedrooms. To the rear of the home are gardens with lawn areas and garden furniture. Annual Service Review Page 2 of 6 Annual Service Review Page 3 of 6 Service update since the last key inspection or annual service review: What did we do for this annual service review? We looked at all the information we have received or asked for, since the last annual service review. This included: - The Annual Quality Assurance Assessment (AQAA) that was sent to us by the service. The AQAA is a self-assessment document that focuses on how well outcomes are being met for people using the service. It also gave us some numerical information about the service. - Surveys returned to us by people who live at the home, staff who work for the service, and health and social care professionals involved in the care of people who live at Lancaster Place - Information we have about how the service has managed complaints. - What the service has told us about things that have happened to people living in the home. These are called Regulation 37 notifications and are a legal requirement. - The previous key inspection and the results of any other visits we have made to the service in the last 12 months. - relevant information from other organisations. - What other people have told us about the service. What has this told us about the service? The service sent us the AQAA when we asked for it. The AQAA primarily gave us information about what the company is doing to promote care across its services, with additional input about specific issues linked to Lancaster Place. The AQAA told us that out of the seven permanent care workers, two have achieved a National Vocational Qualification to level 2 or above. The AQAA informed us that the service has received two complaints. They were investigated, and the complaints were not upheld. It did not give us information about the complaints. We at the CQC have not received any complaints about the service. We received seven surveys back from people who live at Lancaster Place. Five told us they knew how to make a complaint, and two said they didnt know how to complain. Three told us that the home was always fresh and clean, with two saying it was usually clean and two saying it was sometimes clean. Three told us that management and staff always treat them well, three said they were usually treated well, and one person said they were only sometimes treated well. When asked whether staff and managers listen and act on what they say, one person said they always did so, four said they usually did so, and two said they sometimes did. Five staff completed the questionnaire. All said that they have been given training to Annual Service Review Page 4 of 6 help them understand and meet the needs of people they support. They all said they had either regular or often support from their manager. They said there was either usually or always enough staff to meet the needs of people living at Lancaster Place. Two relatives completed a survey. One said I think staff work very hard trying to keep Lancaster clean, and also the cooking of meals. This relative felt the service could improve by the use of cleaners which would help staff. Another relative said x has been in several residential homes..and not always been looked after well...where he is now (Lancaster Place), he is happy, contented and gets on very well with the staff. One health professional completed the survey. They said: Lancaster Place copes well with treatment resistive enduring mental health problems. They felt staff could improve the service by helping people to undertake meaningful activities instead of doing for the service user. We have not received any Regulation 37 notifications since the last inspection. What are we going to do as a result of this annual service review? The next inspection of this service will be based on the Fees and Frequency Regulations 2007, and the assessment of risk of the service. We will be able to give more information about this once the new registration and inspection system under the Health and Social Care Act 2008 is agreed. 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