Care Home: Limetree Care Centre

Annual service review Name of Service: Limetree Care Centre The quality rating for this care home is: The rating was made on: two star good service A quality rating is our assessment of how well a care home, agency or scheme is meeting the needs of the people who use it. We give a quality rating following a full review of the service. We call this review a ‘key’ inspection We do an annual service review when there has been no key inspection of the service in the last 12 months. It does not involve a visit to the service but is a summary of new information given to us, or collected by us, since the last key inspection or annual service review.   Has this annual service review changed our opinion of the service?   No You should read the last key inspection report for this service to get a full picture of how well outcomes for the people using the service are being met. The date by which we will do a key inspection: Name of inspector: Mary Magee Date of this annual service review: 1 3 1 0 2 0 0 9 Annual Service Review Page 1 of 6 Information about the service Address of service: 8 Limetree Close London SW2 3EN 02086743437 02086743949 jackie.jones@excelcareholdings.com Telephone number: Fax number: Email address: Provider web address:   Name of registered provider(s): Conditions of registration: Category(ies) : dementia Limetree Healthcare Ltd Number of places (if applicable): Under 65 Over 65 92 0 Have there been any changes in the ownership, management or the Yes service’s registration details in the last 12 months? If yes, what have they been: Yes, the service has experienced the change of manager. The manager in post is experienced and transferred from another service within Excelcare Holdings. Registration with the Care Quality Commission was not completed at the time of this Annual Service Review. Date of last key inspection: Date of last annual service review (if applicable): Brief description of the service Limetree Care Centre is a modern, purpose built home. It is located just off the South Circular Road between Tulse Hill and Streatham Hill. The home is some distance from tube or train stations but local shops and other facilities are within walking distance. The home is owned by Excelcare Land Management Ltd. The service provides residential and nursing care for older people with dementia; there is one residential floor and two nursing floors. There are 92 bedrooms in the home, all of which have ensuite facilities. The fees range from £419.89 to £564.57 per week. Additional charges are made for services such as hairdressing and newspapers. Annual Service Review Page 2 of 6 Annual Service Review Page 3 of 6 Service update since the last key inspection or annual service review: What did we do for this annual service review? We looked at all the information that we have received, or asked for, since the last key inspection in 2008. This included, The annual quality assurance assessment (AQAA) that was sent to us by the service. The AQAA is a self-assessment that focuses on how well outcomes are being met for people using the service. It also gave us some numerical information about the service. We had surveys returned to us by people using the service and from other people with an interest in the service, also surveys from fourteen care staff. Information we have about how the service has managed any complaints. What the service has told us about things that have happened in the service, these are called notifications and are a legal requirement. The previous key inspection and the results of any other visits that we have made to the service in the last 12 months. Relevant information from other organisations. What other people have told us about the service. What has this told us about the service? The home sent us their annual quality assurance assessment (AQAA) when we asked for it. It was clear and gave us all the information we asked for. We looked at the information in the AQAA and our judgement is that the home is still providing a good service and that they know what further improvements they need to make. From the surveys returned by residents and relatives we found that services are delivering good outcomes for people. People living in the home tell us that they are happy there and that the care is good. Relatives too tell us that the home is taking good care of residents. We received comments from five residents and from six relatives of people living in the home. All continue to be very satisfied with the quality of the care and feel the home is the right environment. One comment was my wife is settled and loves loves it at the home, and I am made very welcome when I visit her. Another relative told us that staff listen to what they have to say and use the information to plan appropriate care. Staff returned fourteen surveys. From surveys received we found that staff are pleased with the training they receive, and feel more skilled and competent for their role The home continues to let us know about things that have happened since our last key inspection. They have shown that they have managed issues well. We received the reports of regular monitoring visits that take place by contracts monitoring officers, these indicate that the home is continuing to deliver a good service. What are we going to do as a result of this annual service review? We will continue with our inspection plans and do a key inspection in 2010. However we can inspect the service at any time if we have concerns about the quality of the service or the safety of the people using the service. 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