Latest Inspection
This is the latest available inspection report for this service, carried out on 18th December 2009. it is an annual review prepared by CQC after examining previous reports and information from the provider. At the time of this report, CQC judged the service to be Good.
The inspector made no statutory requirements on the home as a result of this inspection
and there were no outstanding actions from the previous inspection report.
For extracts, read the latest CQC inspection for Linden House.
Annual service review
Name of Service: Linden House The quality rating for this care home is: The rating was made on: two star good service 0 3 1 1 2 0 0 8 A quality rating is our assessment of how well a care home, agency or scheme is meeting the needs of the people who use it. We give a quality rating following a full review of the service. We call this review a ‘key’ inspection We do an annual service review when there has been no key inspection of the service in the last 12 months. It does not involve a visit to the service but is a summary of new information given to us, or collected by us, since the last key inspection or annual service review.
Has this annual service review changed our opinion of the service?
No You should read the last key inspection report for this service to get a full picture of how well outcomes for the people using the service are being met. The date by which we will do a key inspection: Name of inspector: Rehana Rashid Date of this annual service review: 0 3 1 1 2 0 0 9 Annual Service Review Page 1 of 6 Information about the service
Address of service: 9-11 Scarsdale Avenue Littleover Derby DE23 6ER 01332344870 Telephone number: Fax number: Email address: Provider web address:
lindencarehome@btconnect.com Name of registered provider(s): Conditions of registration: Category(ies) : old age, not falling within any other category Conditions of registration: Sara Anne Derbyshire Number of places (if applicable): Under 65 Over 65 0 16 The maximum number of service users who can be accommodated is 16 The registered person may provide the following categories of service only: Care Home only - Code PC to service users of the following gender: Either whose primary care needs on admission to the home are within the following categories: Old age, not falling within any other category - Code OP Have there been any changes in the ownership, management or the Yes service’s registration details in the last 12 months? If yes, what have they been: Date of last key inspection: Date of last annual service review (if applicable): Brief description of the service Linden House is a detached home providing personal and social care for 16 people aged 65 years and over. The home is in Littleover, a suburb of Derby, close to local shop, facilities and a bus route. The premises are on 2 floors, with the first floor being accessible by stairs and a stair lift. The home has 10 single bedrooms, and 3 shared bedrooms that do not have en-suite facilities. The lounge and dining areas are on the ground floor, and are split into a number of smaller sitting areas. People who live at the home have easy access to a garden of mixed flower borders and lawns, and this
Annual Service Review Page 2 of 6 None 0 3 1 1 2 0 0 8 also contains a patio area and garden seating. At the last key inspection 03/11/2008 the fees at the home ranged from £325 to £380 per week. Annual Service Review Page 3 of 6 Service update since the last key inspection or annual service review:
What did we do for this annual service review? We looked at all the information that we have received, or asked for, since the last key inspection or annual service review. This included: The annual quality assurance assessment (AQAA) that was sent to us by the service. The AQAA is a self-assessment that focuses on how well outcomes are being met for people using the service. It also gave us some numerical information about the service. Surveys returned to us by people using the service and from other people with an interest in the service. Information we have about how the service has managed any complaints. What the service has told us about things that have happened in the service, these are called notifications and are a legal requirement. The previous key inspection and the results of any other visits that we have made to the service in the last 12 months. Relevant information from other organisations. What other people have told us about the service. What has this told us about the service? The home sent us their annual quality assurance assessment (AQAA) when we asked for it. It was clear and gave us all the information we asked for. We looked at the information in the AQAA and our judgement is that the home is still providing a good service and that they know what further improvements they need to make. We received surveys from five people who live in the home. They told us that they continue to be happy at the home and with the care they receive. They also told us that they know how to make a complaint if they were unhappy about anything. When asked what could the home do better one person told us the heating in my room could be better, it is quite cold at times. Another person stated that staff should listen to the views of the residents. We received surveys from five staff who work in the home. They told us they had the necessary employment checks such as Criminal Records Bureau (CRB) checks and references before they commenced employment. Staff told us that they enjoy working at the home. Their comments included enjoy working here good family atmosphere, everyone works well as a team, I think the home does everything to keep residents comfortable and secure. Another member of staff told us the home promotes Annual Service Review Page 4 of 6 independence. The feedback from members of staff was positive. The Care Quality Commission has not received any complaints regarding the service since the last inspection. In their AQAA the service have stated that have had one complaint in the last 12 months, which was resolved within 28 days. They also told us that no safeguarding adults referrals were made during the last 12 months. What are we going to do as a result of this annual service review? We are not going to change our inspection plan, and will do a key inspection by 2 November 2010. However we can inspect the service at any time if we have concerns about the quality of the service or the safety of the people using the service. Annual Service Review Page 5 of 6 Reader Information
Document Purpose: Author: Audience: Further copies from: Annual service review CQC General Public 0870 240 7535 (national contact centre) Our duty to regulate social care services is set out in the Care Standards Act 2000. The content of which can be found on our website. Helpline:
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