Latest Inspection
This is the latest available inspection report for this service, carried out on 8th December 2009. it is an annual review prepared by CQC after examining previous reports and information from the provider. At the time of this report, CQC judged the service to be Good.
The inspector made no statutory requirements on the home as a result of this inspection
and there were no outstanding actions from the previous inspection report.
For extracts, read the latest CQC inspection for Lingdale Lodge.
Annual service review
Name of Service: Lingdale Lodge The quality rating for this care home is: The rating was made on: two star good service 0 7 1 1 2 0 0 8 A quality rating is our assessment of how well a care home, agency or scheme is meeting the needs of the people who use it. We give a quality rating following a full review of the service. We call this review a ‘key’ inspection We do an annual service review when there has been no key inspection of the service in the last 12 months. It does not involve a visit to the service but is a summary of new information given to us, or collected by us, since the last key inspection or annual service review.
Has this annual service review changed our opinion of the service?
No You should read the last key inspection report for this service to get a full picture of how well outcomes for the people using the service are being met. The date by which we will do a key inspection: Name of inspector: Anthea Richards Date of this annual service review: 0 5 1 1 2 0 0 9 Annual Service Review Page 1 of 6 Information about the service
Address of service: Lingdale East Goscote Leicestershire LE7 3XW 01162603738 F/P01162603738 Telephone number: Fax number: Email address: Provider web address:
Name of registered provider(s): Name of registered manager (if applicable) Mrs Samantha Bacon Conditions of registration: Category(ies) : dementia mental disorder, excluding learning disability or dementia old age, not falling within any other category physical disability Conditions of registration: Mrs Barbara Elsie Nunn,Mr John William Nunn Number of places (if applicable): Under 65 Over 65 9 0 0 8 0 10 37 8 No one under the age of 55 years may be admitted to the home. Service user numbers - PD & PD(E) No one falling within the categories PD or PD(E) to be admitted to the home when there are already 8 persons falling within categories/combined categories PD or PD(E) already accommodated within the home. To be able to admit the named persons of category DE named in variation application number 55170 dated 10th September 2003. To be able to admit the named persons of category DE(E) named in variation application number V11211 dated 25th August 2004. To be able to admit the person of category MD(E) identified in correspondence from the previous registration authority dated 5/4/2000. Annual Service Review Page 2 of 6 Have there been any changes in the ownership, management or the Yes service’s registration details in the last 12 months? If yes, what have they been: Samantha Bacon has been appointed as the Registered Manager 0 7 1 1 2 0 0 8 Date of last key inspection: Date of last annual service review (if applicable): Brief description of the service Lingdale Lodge is a large 48- bedded purpose home built on one level. It is a care home providing personal care and accommodation for 48 older people with a physical frailty and/or mental health needs. The home is owned by the Registered Providers Mr and Mrs Nunn and is part of fifteen homes owned by the Broadoak Group of Care Homes. There is a central area that contains the main lounge, with corridors leading off it with the dining rooms, small lounges and the bedrooms. The residents with dementia live in a separate wing with their own staff. This gives them a family environment with people who they know well. There is a well- maintained garden where the residents may sit in the better weather. The home is set back off the main road in a quiet location of East Goscote and is close to shops, and other amenities in the village. It is easily accessible by car or public transport and there is parking available in the grounds. The home is situated next to Primrose Residential Home, which is also part of the Broadoak group of homes. The current registration certificate from the Commission for Social Care Inspection is displayed in the reception area. The latest report is available in the managers office. The home can be contacted by telephone or fax. The level of fees at the last inspection on 7th November 2008 ranged from £334.00 to £460.00pw. There are extra charges for hairdressing, chiropody, newspapers and personal items. Annual Service Review Page 3 of 6 Service update since the last key inspection or annual service review:
What did we do for this annual service review? We looked at all the information that we have received, or asked for, since the last key inspection on 7th November 2008. This included: The Annual Quality Assurance Assessment (AQAA) that was requested and had been sent to us by the service at the time of this Annual Service Review. The AQAA is a self-assessment that tells us how well outcomes are being met for people using the service. It also gives us some numerical information about the service. The results from the surveys that we sent to the residents, families and the staff at Lingdale Lodge. Information we have about how the service has managed any complaints. What the service has told us about things that have happened in the home, these are called notifications and are a legal requirement. The previous key inspection and the results of any other visits that we have made to the service in the last 12 months. Relevant information which we may have received from other organisations such as social services. What other people have told us about the service either as complaints or compliments. What has this told us about the service? The home has sent us their annual quality assurance assessment [AQAA] that we asked for. They tell us that they have responded to the residents in making improvements to the home. They tell us that they have an ongoing programme of refurbishment in the home. The recommended level for staff achieving or in the process of completing a National Vocational Award [NVQ] at level 2 or above has been exceeded and that there is on going training happening. This gives the residents and their families confidence that the home is providing staff that are trained to look after them well. People who returned the surveys were very positive to the questions, with all of them telling us that they always or usually, have all the information that they need, that they receive the care and support that they need, that there are enough activities. They tell us that the home is always fresh and clean, that they know how to make a complaint and that the meals are good. The comments we received included: All the carers are nice, the home is well run and dignity is of the highest standard. She is very happy and likes to stay with her small group of friends. Annual Service Review Page 4 of 6 very good home, no complaints, the staff and manager are very helpful and kind. I think the staff could be trained more to understand Alzheimers. The home meets my wifes needs. The home regularly lets us know about things that have happened since our last key inspection and they have shown that they have managed issues as they should do. Neither the home or the Care Quality Commission have received any complaints in the last year. They work well with us and have shown us that their service continues to provide good outcomes for the people who use it. What are we going to do as a result of this annual service review? We are not going to change our inspection plan, and will do an inspection by November 2011. However we can inspect the service at any time if we have concerns about the quality of the service or the safety of the people using the service. Annual Service Review Page 5 of 6 Reader Information
Document Purpose: Author: Audience: Further copies from: Annual service review CQC General Public 0870 240 7535 (national contact centre) Our duty to regulate social care services is set out in the Care Standards Act 2000. The content of which can be found on our website. Helpline:
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