Latest Inspection
This is the latest available inspection report for this service, carried out on 27th April 2010. CQC found this care home to be providing an Excellent service.
The inspector made no statutory requirements on the home as a result of this inspection
and there were no outstanding actions from the previous inspection report.
For extracts, read the latest CQC inspection for Link House.
What the care home does well All aspects as detailed above. What the care home could do better: There are no areas in which the Commission feel Link House could do better at this time. Random inspection report
Care homes for adults (18-65 years)
Name: Address: Link House Links View, Sandy Lane Dereham Norfolk NR19 2ED three star excellent service The quality rating for this care home is: The rating was made on: A quality rating is our assessment of how well a care home, agency or scheme is meeting the needs of the people who use it. We give a quality rating following a full review of the service. We call this review a ‘key’ inspection. This is a report of a random inspection of this care home. A random inspection is a short, focussed review of the service. Details of how to get other inspection reports for this care home, including the last key inspection report, can be found on the last page of this report. Lead inspector: Debby Ames Date: 2 7 0 4 2 0 1 0 Information about the care home
Name of care home: Address: Link House Links View, Sandy Lane Dereham Norfolk NR19 2ED 01362695588 01362696888 adamsblz@yahoo.co.uk Telephone number: Fax number: Email address: Provider web address: Name of registered provider(s): Name of registered manager (if applicable) Mrs Lesley Ann Adams Type of registration: Number of places registered: Conditions of registration: Category(ies) : Mrs Lesley Ann Adams care home 6 Number of places (if applicable): Under 65 Over 65 0 learning disability Conditions of registration: Date of last inspection Brief description of the care home 6 Link House is a purpose built care home standing in a residential area within walking distance of the centre of the town of Dereham. The home is designed as a domestic house and is similar to surrounding properties. The registration allows for the care of 6 adults with a learning disability. All service users have their own bedroom and the home has a large lounge with a linked dining room. Outside there is a garden and offstreet parking. Care Homes for Adults (18-65 years) Page 2 of 8 What we found:
During this Random Inspection a discussion was held with the manager and deputy, which covered the admissions process and copies of pre-admission documentation were looked at. A copy of the latest newsletter, the statement of purpose and service guide were also looked at and everything was found to be in order and up to date. Samples of two care plans were looked at and found to be clear and informative, with evidence of active involvement by the relevant service users in putting them together. Clear evidence was also available to show how people needed and wanted to be supported and discussions with the manager, deputy and a member of staff confirmed a sound knowledge and understanding of peoples individual needs. Evidence was also seen in the care plans of empowering risk assessments, together with examples of people making decisions for themselves about their lives. Observations during the inspection also confirmed this. Discussions, observations and records looked at confirmed that people have opportunities to develop by way of work and day placements. Additionally, people continue to be actively part of the local community and are supported to be as independent as possible for example, working towards using public transport alone to be able to access activities and amenities of their choice, as and when they wish. Discussions, observations and a sample of care plans confirmed that people continue to be supported as they wish and continue to have access to various healthcare professionals as required. A sample of medication records were looked at and seen to be accurate and up to date, with robust medication procedures in place. Since the last key inspection the Commission has received one notification regarding a persons safety and wellbeing, which the resident raised with the manager. Discussions and records seen during this Random Inspection confirmed that appropriate action was taken by the manager and staff at Link House and very clear evidence was available to confirm that the persons concerns were listened to and taken seriously. Observations during this Random Inspection showed that Link House continues to be a homely, comfortable and safe environment, which is clean and hygienic. Discussions were held with the deputy manager and another staff member, during which they confirmed that they are very happy working at the Home and evidence of regular training and updates were seen. 100 of staff at Link House have achieved a minimum of NVQ 2, with some holding higher qualifications. From observations, the sample of records looked at and discussions with the manager, deputy, staff member and residents it was very apparent that Link House continues to be a well run home, with a very competent manager. Peoples views are genuinely sought on a regular and ongoing basis, with an annual
Care Homes for Adults (18-65 years) Page 3 of 8 quality assurance audit and newsletter being produced. The records that were looked at relating to health and safety, were seen to be up to date and in order. A very well completed AQAA was received by the Commission prior to this inspection and surveys were completed and returned by five residents and four staff members, all of which contained very positive responses and additional comments such as:Residents: ...they give good support... ...go to clubs and excursions with and without house-mates... ...could teach us more skills like ironing or cooking... ...I get on well with my keyworker and we have a laugh going out and in the house... ...we have good food, go out to nice places and visit the pub... ...I love it here... ...we have holidays... ...I have time to myself... ...they are good at helping me cook... Staff: ...we meet the needs of everyone in the house... ...it is a very good home... ...we maintain independence for all the service users, we provide support and care and support for health needs... ...staff always liaise regularly and the in-house policies and procedures are extremely well written... ...my manager is very supportive and we have a very good professional working relationship... ...we provide a good service for the service users... What the care home does well: What they could do better:
Care Homes for Adults (18-65 years) Page 4 of 8 There are no areas in which the Commission feel Link House could do better at this time. If you want to know what action the person responsible for this care home is taking following this report, you can contact them using the details set out on page 2. Care Homes for Adults (18-65 years) Page 5 of 8 Are there any outstanding requirements from the last inspection? Yes £ No R Outstanding statutory requirements
These are requirements that were set at the previous inspection, but have still not been met. They say what the registered person had to do to meet the Care Standards Act 2000, Regulations 2001 and the National Minimum Standards.
No. Standard Regulation Requirement Timescale for action Care Homes for Adults (18-65 years) Page 6 of 8 Requirements and recommendations from this inspection:
Immediate requirements: These are immediate requirements that were set on the day we visited this care home. The registered person had to meet these within 48 hours.
No. Standard Regulation Requirement Timescale for action Statutory requirements These requirements set out what the registered person must do to meet the Care Standards Act 2000, Regulations 2001 and the National Minimum Standards. The registered person(s) must do this within the timescales we have set.
No. Standard Regulation Requirement Timescale for action Recommendations These recommendations are taken from the best practice described in the National Minimum Standards and the registered person(s) should consider them as a way of improving their service.
No Refer to Standard Good Practice Recommendations Care Homes for Adults (18-65 years) Page 7 of 8 Reader Information
Document Purpose: Author: Audience: Further copies from: Inspection Report Care Quality Commission General Public 0870 240 7535 (telephone order line) Our duty to regulate social care services is set out in the Care Standards Act 2000. Copies of the National Minimum Standards –Care Homes for Adults (18-65 years) can be found at www.dh.gov.uk or got from The Stationery Office (TSO) PO Box 29, St Crispins, Duke Street, Norwich, NR3 1GN. Tel: 0870 600 5522. Online ordering from the Stationery Office is also available: www.tso.co.uk/bookshop Helpline: Telephone: 03000 616161 Email: enquiries@cqc.org.uk Web: www.cqc.org.uk We want people to be able to access this information. If you would like a summary in a different format or language please contact our helpline or go to our website. © Care Quality Commission 2010 This publication may be reproduced in whole or in part in any format or medium for noncommercial purposes, provided that it is reproduced accurately and not used in a derogatory manner or in a misleading context. The source should be acknowledged, by showing the publication title and © Care Quality Commission 2010. Care Homes for Adults (18-65 years) Page 8 of 8 - Please note that this information is included on www.bestcarehome.co.uk under license from the regulator. Re-publishing this information is in breach of the terms of use of that website. Discrete codes and changes have been inserted throughout the textual data shown on the site that will provide incontrovertable proof of copying in the event this information is re-published on other websites. The policy of www.bestcarehome.co.uk is to use all legal avenues to pursue such offenders, including recovery of costs. You have been warned!
