Latest Inspection
This is the latest available inspection report for this service, carried out on 9th February 2010. it is an annual review prepared by CQC after examining previous reports and information from the provider. At the time of this report, CQC judged the service to be Good.
The inspector made no statutory requirements on the home as a result of this inspection
and there were no outstanding actions from the previous inspection report.
For extracts, read the latest CQC inspection for Little Manor.
Annual service review
Name of Service: Little Manor The quality rating for this care home is: The rating was made on: two star good service 2 9 0 1 2 0 0 9 A quality rating is our assessment of how well a care home, agency or scheme is meeting the needs of the people who use it. We give a quality rating following a full review of the service. We call this review a ‘key’ inspection We do an annual service review when there has been no key inspection of the service in the last 12 months. It does not involve a visit to the service but is a summary of new information given to us, or collected by us, since the last key inspection or annual service review.
Has this annual service review changed our opinion of the service?
No You should read the last key inspection report for this service to get a full picture of how well outcomes for the people using the service are being met. The date by which we will do a key inspection: Name of inspector: Helen Laker Date of this annual service review: 0 7 0 1 2 0 1 0 Annual Service Review Page 1 of 7 Information about the service
Address of service: 2 Long Road Mistley Manningtree Essex CO11 2HN 01206391488 01206391695 shirley.bendall@longfurrows.com Telephone number: Fax number: Email address: Provider web address:
Name of registered provider(s): Conditions of registration: Category(ies) : learning disability physical disability Conditions of registration: Mrs J Volf,Mr Michael Joseph Volf Number of places (if applicable): Under 65 Over 65 8 8 0 0 The home accommodates 8 people with learning disabilites who may also have physical disabilities Have there been any changes in the ownership, management or the Yes service’s registration details in the last 12 months? If yes, what have they been: No changes notified manager remains the same 2 9 0 1 2 0 0 9 Date of last key inspection: Date of last annual service review (if applicable): Brief description of the service Little Manor is situated on the outskirts of Mistley. The home adjoins another home, Long Furrows, which is also owned by the proprietors of little Manor, Mr and Mrs Volf. Parking facilities are situated to the front of the property, and there is a very large garden area at the rear, with a large patio and flowerbed area. The home provides care and accomodation to eight adults with a learning disability, who may also have physical disabilities. All rooms are single occupancy with en-suite facilities. There is a covered atrium area in the middle of the home, accessed via the
Annual Service Review Page 2 of 7 patio doors, from two of the bedrooms. There are two lounges and a separate dining room. There is a sensory stimulation room equipped with a range of visual, auditory, tactile and olfactory stimuli. There is also a quiet sitting room area, where there is access to a computer for use by the people living in the home. The fees for residing at the home are a basic 2260.00 pounds and 6316.00 pounds per month, according to the individual assessed fees, which may also include additional one to one staff support. Chiropody, hairdressing toiletries, activities and holidays are not covered by the fees and are charged at extra cost. This was the information at the time of the homes last key inspection on 22nd December 2006 . people considering using this service may wish to obtain more up to date information from the home. Annual Service Review Page 3 of 7 Service update since the last key inspection or annual service review:
What did we do for this annual service review? We (CQC) looked at all the information we have received, or asked for since the last key inspection. This included : The annual quality assurance assessment (AQAA) that was sent to us by the service. The AQAA is a self-assessment that focuses on how well outcomes are being met for people using the service. It also gave us some numerical and statistical information about the service. Surveys are sent to the service so that residents, staff, relatives and other interested parties so they can tell us what they think about the service in time for the next key inspection. In the meantime, anybody can contact us if they wish. Our contact details are at the end of this report. Information we have about how the service has managed any complaints. What the service has told us about things that have happened in the service, these are called notifications and are a legal requirement. Surveys returned to us by people using the service and from other people with an interest in the service. What other people have told us about the service. The previous key inspection and the results of any other visits that we have made to the service in the last 12 months. What has this told us about the service? Little Manor submitted their AQAA form by the requested date. This document provided information on how the service is presently meeting its service users needs and also the Younger Adults Care Standards. The AQAA advised the CQC of areas that had been developed since the last inspection, and also where the service hopes to improve within the next 12 months. They had completed all sections of the AQAA to a good standard, giving details of what they do well, how they have improved in the past 12 months and their plans for improvement in the next 12 months. At the last key inspection on 22nd December 2006, one requirement with regard to medication storage was made. All the key National Minimum Standards for Care Homes for Younger Adults were considered at that inspection. All the outcome groups were judged to be good apart from one with regard to choice of home which was considered excellent. Overall the home was judged to give good outcomes for people using the service. The homes AQAA highlights there have been improvements to the environment Quite a few bedrooms have been decorated to the service users own individual tastes and needs. The AQAA also states that We will continue to carry on encouraging/supporting the service users to enjoy their own bedrooms and keep up the high standard of improvement. Service users are given every opportunity to widen their social skills and to attend a variety of recreational activities in which enables them to take part in age, peer group, gender and culturally appropriate activities. The home is situated close to all public transport facilities. The home also tells us they have recruited and trained their staff to the expected standard. Maintained standards in the care delivered and the cleanliness of the home, increased the range of activities on offer to service users and their families and Annual Service Review Page 4 of 7 incorporated into the home the suggestions and comments made by service users and visitors to the home. The AQAA states All staff are encouraged and supported to attend update training and the company does have a training policy and procedure to ensure the service users, here at Little Manor are supported by an effective team of competent and qualified staff, who receive the appropriate level of support and supervision required to carry out their roles safely and effectively. An activities programme is in place. The AQAA states Little Manor provides a full range of fulfilling activities, cinema sessions, 1-2-1 sessions hand massage, exercise sessions, dexterity sessions, i.e. catching and throwing balls, skittle playing, supported cooking, needlecraft, jigsaw and puzzles, karaoke, painting and drawing, singing and dancing, dough making, using the snoozle room, finger and face painting. Service users are supported to access the community with meals out, visits to the local garden centres, to the local environmental centre to see the animals and have a drink or meal, holidays and days out to different seasides and shopping centres. They are regularly reviewing policies and procedures to comply with legislation and best practice, to ensure that the service strives to provide a quality service. The AQAA overall states that they listen and involve residents, their families and staff in what is happening in the home, relatives are involved in decision making. Surveys returned overall agreed with this stating that involvement in the care planning process was part of that. Other positive comments included The home promotes independence, choices, rehabilitation, equal opportunities and access to community based activities., and Provides a homely relaxed atmosphere for all service users The homes AQAA states with reference to how it will continue to promote equality and diversity within the home that All of the service users who have chosen to make their home here at Little Manor are treated as equals. All staff treat all service users with respect, dignity and as individuals. All staff respect our service users right to independence, right to choice and self-fulfillment. We believe in do with, not for. It also states We will always strive to listen to our service users individual wants and needs so as to be able to find new and improved ways to incorporate their views, where ever possible. The homes AQAA overall indicates, the home considers itself capable of keeping abreast of changes in legislation. They will find ways to monitor their service to ensure the right development in all aspects of care. Little Manor Residential Care Home prides itself on offering a high standard of individual needs based service, care and support for adults with learning disabilities and/or physical disabilities, within a homely living environment. The service provided to the service users, within Little Manor aims to promote and develop individual service users skills, abilities and competences based on assessed and identified needs. The Care Quality Commission has not received any direct complaints relating to this service since the last inspection. In the AQAA it is recorded that the home has received no complaints in the last twelve months. The home has a robust complaints policy overall and the AQAA confirms that they ensure staffs knowledge is continually updated to keep abreast of changes in legislation and any impact that may have on the service. This information has shown us that the service overall continues to provide good outcomes for the people who use it. What are we going to do as a result of this annual service review? Annual Service Review Page 5 of 7 Based on the information provided we will not change our inspection plan, and do a key inspection by 22nd December 2010 However we can inspect the service at any time if we have concerns about the quality of the service or the safety of the people using this service. Annual Service Review Page 6 of 7 Reader Information
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