Latest Inspection
This is the latest available inspection report for this service, carried out on 3rd July 2009. it is an annual review prepared by CQC after examining previous reports and information from the provider. At the time of this report, CQC judged the service to be Good.
The inspector made no statutory requirements on the home as a result of this inspection
and there were no outstanding actions from the previous inspection report.
For extracts, read the latest CQC inspection for Liversage Court Residential Care Home.
Annual service review
Name of Service: Liversage Court Residential Care Home The quality rating for this care home is: The rating was made on: two star good service A quality rating is our assessment of how well a care home, agency or scheme is meeting the needs of the people who use it. We give a quality rating following a full review of the service. We call this review a ‘key’ inspection We do an annual service review when there has been no key inspection of the service in the last 12 months. It does not involve a visit to the service but is a summary of new information given to us, or collected by us, since the last key inspection or annual service review.
Has this annual service review changed our opinion of the service?
No You should read the last key inspection report for this service to get a full picture of how well outcomes for the people using the service are being met. The date by which we will do a key inspection: Name of inspector: Claire Williams Date of this annual service review: 0 3 0 7 2 0 0 9 Annual Service Review Page 1 of 6 Information about the service
Address of service: 1 Liversage Place Derby Derbyshire DE1 2TL 01332291241 01332205201 linda.baghurst@liversagetrust.org.uk Telephone number: Fax number: Email address: Provider web address:
Name of registered provider(s): Conditions of registration: Category(ies) : old age, not falling within any other category Conditions of registration: The Liversage Trust Charity Number of places (if applicable): Under 65 Over 65 0 40 The maximum number of service users who can be accommodated is 40 The registered provider may provide the following categories of service only: Care Home only - Code PC To service users of the following gender: Either whose primary care needs on admission to the home fall within the following categories: Old Age, not falling within any other category - Code OP Have there been any changes in the ownership, management or the No service’s registration details in the last 12 months? If yes, what have they been: Date of last key inspection: Date of last annual service review (if applicable): Brief description of the service Liversage Court is a purpose built two-storey building, located in a cul-de-sac close to the city centre of Derby. The Home provides 40 single en-suite bedrooms over two floors. People staying enjoy easy access around the building, and can access the first floor either by the stairs or the shaft lift. Lounge areas are located on both floors, with a spacious dining area on the ground floor. People staying in the home also have access to well-maintained, secure landscaped gardens that have extensive patio areas with water features. The home is within easy access to the entire city centre Annual Service Review Page 2 of 6 amenities. Information about the service is provided through the Statement of Purpose and Residents Guide, both of which are available in the Home. A copy of the Residents Guide is available in each bedroom. Annual Service Review Page 3 of 6 Service update since the last key inspection or annual service review:
What did we do for this annual service review? We looked at all the information that we have received, or asked for, since the last key inspection which was undertaken on 2nd May 2008 this included: The annual quality assurance assessment (AQAA) that was sent to us by the service. The AQAA is a self-assessment that focuses on how well outcomes are being met for people using the service. It also gave us some numerical information about the service. Surveys returned to us by people using the service and from other people with an interest in the service. Information we have about how the service has managed any complaints. What the service has told us about things that have happened in the service, these are called notifications and are a legal requirement. The previous key inspection and the results of any other visits that we have made to the service in the last 12 months. Relevant information from other organisations. What other people have told us about the service. What has this told us about the service? The service sent us their annual quality assurance assessment (AQAA) when we asked for it. It was completed in satisfactory detail and gave us all the information we asked for. We looked at the information in the AQAA and our judgment is that the service is still providing a good service and that they know what further improvements they need to make. We sent out surveys to people, their relatives and the staff team. We received 5 surveys from people that live in this service. The feedback demonstrated that people were more than satisfied with the service they received. Some of the comments we received include: The staff understand my needs, and do all they can to make me comfortable. The home is run very professionally, and the staff work very hard and are very caring We have access to really good activities, the food is excellent, and the home is always clean. I am very happy here everything is done to a good standard. We received three surveys from relatives and the feedback was positive. Some comments made include: The staff are very caring, the home is very clean and well run. The activities are varied, frequent and excellent. My relative is in a safe caring environment Annual Service Review Page 4 of 6 The service is very good and very well planned, we cannot fault it. We received one staff survey and the feedback provided demonstrated that the staff team, have access to training and support to enable them to fulfill their roles. Comments were made about how the service could be improved and these include; for a call button to be located in the garden to enable people to access this area, and to alert staff when support was required by individuals. Additional staffing during peak times of the day, and for a laundry person to be employed. The information provided in the AQAA told us that all people are assessed before they move into this service so that people can be assured their needs can be met. The service completes a number of risk assessments in order to ascertain what peoples needs are and to monitor any risks identified. They told us each person has a detailed a care plan which is regularly reviewed to ensure it reflects peoples current needs. They told us their recruitment procedure is thorough and is based on equal opportunities and the protection of people who live in the home. The service continues to let us know about things that have happened since our last key inspection and they have shown that they have managed issues well. They work well with us and have shown us that their service continues to provide good outcomes for the people who use it. What are we going to do as a result of this annual service review? We are not going to change our inspection plan, and will do a key inspection by 1st May 2010. However we can inspect the service at any time if we have concerns about the quality of the service or the safety of the people using the service. Annual Service Review Page 5 of 6 Reader Information
Document Purpose: Author: Audience: Further copies from: Annual service review CQC General Public 0870 240 7535 (national contact centre) Our duty to regulate social care services is set out in the Care Standards Act 2000. The content of which can be found on our website. Helpline:
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