Latest Inspection
This is the latest available inspection report for this service, carried out on 9th April 2010. it is an annual review prepared by CQC after examining previous reports and information from the provider. At the time of this report, CQC judged the service to be Good.
The inspector made no statutory requirements on the home as a result of this inspection
and there were no outstanding actions from the previous inspection report.
For extracts, read the latest CQC inspection for Longacre Neurological Support Unit.
Annual service review
Name of Service: Longacre Neurological Support Unit The quality rating for this care home is: The rating was made on: two star good service 1 6 0 1 2 0 0 9 A quality rating is our assessment of how well a care home, agency or scheme is meeting the needs of the people who use it. We give a quality rating following a full review of the service. We call this review a ‘key’ inspection We do an annual service review when there has been no key inspection of the service in the last 12 months. It does not involve a visit to the service but is a summary of new information given to us, or collected by us, since the last key inspection or annual service review.
Has this annual service review changed our opinion of the service?
No You should read the last key inspection report for this service to get a full picture of how well outcomes for the people using the service are being met. The date by which we will do a key inspection: Name of inspector: Alan Buttery Date of this annual service review: 0 3 0 3 2 0 1 0 Annual Service Review Page 1 of 6 Information about the service
Address of service: Howletts Loke off Station Road Salhouse Norwich Norfolk NR13 6EX 01603721365 01603721618 acornhomes@ukf.net Telephone number: Fax number: Email address: Provider web address:
Name of registered provider(s): Conditions of registration: Category(ies) : learning disability physical disability Conditions of registration: Beeshaw Care Ltd Number of places (if applicable): Under 65 Over 65 6 6 0 0 The maximum number of service users who can be accommodated is: 06 The registered person may provide the following category of service only : Care Home only PC to service users of the following gender: Either whose primary care needs on admission to the home are within the following categories: Learning disability - Code LD Physical disability - Code PD Have there been any changes in the ownership, management or the Yes service’s registration details in the last 12 months? If yes, what have they been: There has been an increase in number of registered places from 3 to six 1 6 0 1 2 0 0 9 Date of last key inspection: Date of last annual service review (if applicable): Brief description of the service Longacre is a care home offering personal care and accommodation to 6 service users. The service cares for adults who may have a number of needs, with particular specialisation in people who have had some brain damage. Annual Service Review Page 2 of 6 The service is privately owned and was established by the current proprietor a number of years ago. The home is situated in the village of Salhouse which is a few miles outside of Norwich and close to the town of Wroxham on the Norfolk Broads. The service operates from two domestic detached bungalows set in their own grounds a short distance away from each other. Service users have their own bedrooms and share other facilities. At the last inspection fee levels ranged between £565 and £950 per week. Annual Service Review Page 3 of 6 Service update since the last key inspection or annual service review:
What did we do for this annual service review? We looked at all the information that we have received, or asked for, since the last key inspection or annual service review. This included: The annual quality assurance assessment (AQAA) that was sent to us by the service. The AQAA is a self-assessment that focuses on how well outcomes are being met for people using the service. It also gave us some numerical information about the service. Information we have about how the service has managed any complaints. What the service has told us about things that have happened in the service, these are called notifications and are a legal requirement. The previous key inspection and the results of any other visits that we have made to the service in the last 12 months. Relevant information from other organisations. What other people have told us about the service. What has this told us about the service? The AQAA was returned to us in good time, and contained information about the facilities and service provided to those living in the home. It provided information about the home, and details of staffing including training, details of changes that have been made in the home and planned changes for the future. It also demonstrated how the service takes the views of the people living in the home into account in the decisions made, for example an increased variety in the trips that are taken away from the home. The AQAA also told us how the people living in the home are encouraged to make their wishes known through care plan reviews, and day to day conversation with management and staff. The AQAA indicated that the service maintains a good pre admission assessment. Prospective new residents would be encouraged to visit the home regularly in the assessment period, staying overnight and for weekends, and making sure that it is somewhere they would like to live. it also ensures that the other people living in the home are happy with the changes. The service runs as two small 3 bedded units, both are currently full, and it is unlikely any major changes will occur in the short term within the group of people living together. Care plans are in place for everyone living in the home are now more people centred, and include details about the persons social background as well as likes and dislikes. These are written on the basis of who, what, where, when and why principle and show the level of support required, the way it is provided and the outcomes sought as a result. The plans are kept under review on a regular basis, and the AQAA told us that other people involved in the support of the people living in the home have praised the care plans and the way they are used. Annual Service Review Page 4 of 6 Information is provided to prospective residents and their families through the services Statement of Purpose and service User Guide, and the AQAA told us the home hope to have a professional brochure produced in the current year. The service continues to offer long term residential care, and now has 6 residents living in the two properties, funded by either Norfolk County Council or the local Health Authority. The service follows the same assessment process for any new admission, irrespective of funding arrangements. People who live in the home have access to a range of activities on a daily basis, but the AQAA indicated that more activities are needed within the home for those who choose to stay or are less able to get out than they were previously. The AQAA showed that there have been no concerns complaints or safeguarding issues had in the past year, and confirmed that procedures remain in place should any issues arise, and that staff receive the required safeguarding training. Recruitment procedures ensure that all staff undertake the required checks to ensure that the residents of the home are not placed at risk, and these procedures are in accordance with the regulations. Since the last inspection, the second property has been completed and a further three residents admitted, and the AQAA told us that during the next year, the original property will be updated and decorated. The home continues to let us know about things that have happened since our last key inspection and they have shown that they have managed issues well. They work well with us and have shown us that their service continues to provide good outcomes for the people who use it. What are we going to do as a result of this annual service review? We are not going to change our inspection plan, and will do a key inspection by 16th January 2012. However we can inspect the service at any time if we have concerns about the quality of the service or the safety of the people using the service. Annual Service Review Page 5 of 6 Reader Information
Document Purpose: Author: Audience: Further copies from: Annual service review CQC General Public 0870 240 7535 (national contact centre) Our duty to regulate social care services is set out in the Care Standards Act 2000. The content of which can be found on our website. Helpline:
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