Latest Inspection
This is the latest available inspection report for this service, carried out on 5th October 2009. CQC found this care home to be providing an Good service.
The inspector made no statutory requirements on the home as a result of this inspection
and there were no outstanding actions from the previous inspection report.
For extracts, read the latest CQC inspection for Loudoun House.
Annual service review
Name of Service: Loudoun House The quality rating for this care home is: The rating was made on: two star good service A quality rating is our assessment of how well a care home, agency or scheme is meeting the needs of the people who use it. We give a quality rating following a full review of the service. We call this review a ‘key’ inspection We do an annual service review when there has been no key inspection of the service in the last 12 months. It does not involve a visit to the service but is a summary of new information given to us, or collected by us, since the last key inspection or annual service review.
Has this annual service review changed our opinion of the service?
No You should read the last key inspection report for this service to get a full picture of how well outcomes for the people using the service are being met. The date by which we will do a key inspection: Name of inspector: Anthea Richards Date of this annual service review: 0 5 1 0 2 0 0 9 Annual Service Review Page 1 of 6 Information about the service
Address of service: Ridgeway Road Ashby-de-la-Zouch Leicestershire LE65 2PJ 01530412184 01530412184 Telephone number: Fax number: Email address: Provider web address:
Name of registered provider(s): Conditions of registration: Category(ies) : dementia learning disability mental disorder, excluding learning disability or dementia old age, not falling within any other category physical disability sensory impairment Conditions of registration: Rushcliffe Care Limited Number of places (if applicable): Under 65 Over 65 0 0 0 0 0 0 20 4 4 35 10 4 No one falling within category DE(E) may be admitted to the home where there are 20 persons of category DE(E) already accommodated in the home. No one falling within category LD(E) may be admitted to the home where there are 4 persons of category LD(E) already accommodated in the home. No one falling within category MD(E) may be admitted to the home where there are 4 persons of category MD(E) already accommodated in the home. No one falling within category PD(E) may be admitted to the home where there are 10 persons of category PD(E) already accommodated in the home. No one falling within category SI(E) may be admitted to the home where there are 4 persons of categorySI(E) already accommodated in the home. No person in categories OP, DE(E), MD(E), LD(E), PD(E) & SI(E), may be admitted into Loudoun House where there are 35 persons in total of these categories/combined categories already accommodated in the home.
Annual Service Review Page 2 of 6 Service users between the age of 55-65 years who fall within the above categories and were resident in the care home at the date of registration continue to reside there. To be able to admit the person named on variation application number 49975 dated 24th June 2003 under category PD into the home. Have there been any changes in the ownership, management or the Yes service’s registration details in the last 12 months? If yes, what have they been: Date of last key inspection: Date of last annual service review (if applicable): Brief description of the service Loudoun House is a care home providing personal care and accommodation for 35 older people with a physical frailty and/or mental health needs. There is a small provision for those with a learning disability. The home is part of the group of homes owned by the Registered Provider Rushcliffe Care. Susan Roberts has been the Registered Manager for several years. The home is situated close to the town of Ashby de la Zouch and can be reached by private and public transport. There is some visitors parking in the grounds. The accommodation is a purpose built two- storey home with a lounge/ dining on the first floor and a lounge and a dining room with a bar on the ground floor. There are single bedrooms on both floors and the first floor can be reached by stairs or by a passenger lift. The home is well maintained and provides a safe, comfortable and homely environment for the residents to live in. Outside, there is a well - maintained patio area with seating and flower beds, which is easily reached for the residents to use in the better weather. The current registration certificate from the Commission for Social Care Inspection was available in the reception area with an up to date insurance certificate. The latest report from the Commission for Social Care Inspection was available in the managers office. The home can be contacted by telephone, fax or email. The level of fees given to us at the last inspection on the 18th October 2007 were £327.00 - £420.00 p.w. There are extra charges for hairdressing, chiropody, newspapers and personal items. None Annual Service Review Page 3 of 6 Service update since the last key inspection or annual service review:
What did we do for this annual service review? We looked at all the information that we have received, or asked for, since the last key inspection on 18th October 2007 and the last Annual Service Review on the 14th August 2008. This included: The Annual Quality Assurance Assessment (AQAA) that was requested and had been sent to us by the service at the time of this Annual Service Review. The AQAA is a self-assessment that tells us how well outcomes are being met for people using the service. It also gives us some numerical information about the service. At the time of this ASR we had not received back any of the surveys, that we sent, to people using the service or from other people with an interest in the service, such as the residents families or the staff. If we receive these back, any relevant information will be sent to the manager. Information we have about how the service has managed any complaints. What the service has told us about things that have happened in the home, these are called notifications and are a legal requirement. The previous key inspection and the results of any other visits that we have made to the service in the last 12 months. Relevant information which we may have received from other organisations such as social services. What other people have told us about the service either as complaints or compliments. What has this told us about the service? The home has sent us their annual quality assurance assessment [AQAA] that we asked for. They tell us that they have responded to the residents as to how they do their menu planning and respond to residents if they wish to change their rooms when they can. They tell us that they have replaced the carpet in the lounge and on the stairs and are redecorating the bedrooms where they can. The recommended level for staff achieving or in the process of completing a National Vocational Award [NVQ] at level 2 or above has been exceeded and that there is on going training in care planning and in staff attending the alerters and referrers training for safe guarding the residents from abuse. This gives the residents and their families confidence that the home is providing staff that are trained to look after them well. People living in the home have previously told us that they enjoy living there. They told us that they are happy with the environment that they live in, the activities that are arranged, the choice of meals that they have and the care that the staff give. The AQAA tells us that the home is continuing with involving the residents with the community with them attending the local church, attending fetes and coffee mornings. We have not had surveys returned to us on this occasion and will add to this report if Annual Service Review Page 4 of 6 the findings are different than we have previously found. The home regularly lets us know about things that have happened since our last key inspection and they have shown that they have managed issues as they should do. They have not received any complaints in the last year, but there has been one incident investigated by the social services which was found not to be proved. They work well with us and have shown us that their service continues to provide good outcomes for the people who use it. What are we going to do as a result of this annual service review? We are not going to change our inspection plan, and will do an inspection by 17th October 2011. However we can inspect the service at any time if we have concerns about the quality of the service or the safety of the people using the service. Annual Service Review Page 5 of 6 Reader Information
Document Purpose: Author: Audience: Further copies from: Annual service review CQC General Public 0870 240 7535 (national contact centre) Our duty to regulate social care services is set out in the Care Standards Act 2000. The content of which can be found on our website. Helpline:
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