Care Home: Lukestone

Annual service review Name of Service: Lukestone The quality rating for this care home is: The rating was made on: three star excellent service 2 8 1 0 2 0 0 8 A quality rating is our assessment of how well a care home, agency or scheme is meeting the needs of the people who use it. We give a quality rating following a full review of the service. We call this review a ‘key’ inspection We do an annual service review when there has been no key inspection of the service in the last 12 months. It does not involve a visit to the service but is a summary of new information given to us, or collected by us, since the last key inspection or annual service review.   Has this annual service review changed our opinion of the service?   No You should read the last key inspection report for this service to get a full picture of how well outcomes for the people using the service are being met. The date by which we will do a key inspection: Name of inspector: Paul Stibbons Date of this annual service review: 2 9 1 0 2 0 0 9 Annual Service Review Page 1 of 6 Information about the service Address of service: 7 St Michaels Road Maidstone Kent ME16 8BS 01622755821 01622675432 Lukestone@nellsar.com Telephone number: Fax number: Email address: Provider web address:   Name of registered provider(s): Conditions of registration: Category(ies) : dementia Conditions of registration: Nellsar Ltd Number of places (if applicable): Under 65 Over 65 44 0 The maximum number of service users to be accommodated is 44. The registered person may provide the following category/ies of service only: Care home with nursing - (N) to service users of the following gender: Either Whose primary care needs on admission to the home are within the following categories: Dementia (DE) Have there been any changes in the ownership, management or the Yes service’s registration details in the last 12 months? If yes, what have they been: Date of last key inspection: Date of last annual service review (if applicable): Brief description of the service Nellsar Ltd purchased Lukestone in 2004 and the premises were then extensively refurbished. The home is a large detached property in its own grounds situated approximately one mile from the centre of Maidstone, in a residential area a short distance from the main road. The home is registered for 44 residents; bedrooms are on three floors with access to upper levels via a shaft lift. The ground floor comprises of bedrooms, staff offices and a nursing station, dining and activities areas and a large lounge room. There is a secure patio area with flowerbeds accessible to residents. Local shops and amenities are nearby and bus stops are located on the main road into Annual Service Review Page 2 of 6 Manager resigned 2 8 1 0 2 0 0 8 Maidstone. The fees range from 463.20 pounds to 699.45 pounds per week. Extra charges are made for: - Chiropody 13.50 pounds, Hairdresser 9.50 pounds to 23.50 pounds. Annual Service Review Page 3 of 6 Service update since the last key inspection or annual service review: What did we do for this annual service review? We looked at all the information that we have received, or asked for, since the last key inspection or annual service review. This included: The annual quality assurance assessment (AQAA) that was sent to us by the service. The AQAA is a self-assessment that focuses on how well outcomes are being met for people using the service. It also gave us some numerical information about the service. Information we have about how the service has managed any complaints. What the service has told us about things that have happened in the service, these are called notifications and are a legal requirement. The previous key inspection and the results of any other visits that we have made to the service in the last 12 months. Relevant information from other organisations. What other people have told us about the service. What has this told us about the service? The service sent us their annual quality assurance assessment (AQAA) when we asked for it. It was clear and gave us all the information we asked for. The AQAA identified areas that have improved since the last inspection and others where further developments are either planned or would benefit people who use the service. We looked at the information in the AQAA and our judgment is that the home is still providing an excellent service and that they know what further improvements they need to make. The self assessment indicates that a number of improvements have been made since the last inspection, these include, an improved assessment form that now includes the deprivation of liberty standards and Power of attorney information, the service user guide has been updated and is available in large font for visually impaired people and the home plans to develop an audio version and pictorial format. There have been more outings using the company minibus. The home is using the services of a qualified massage and exercise therapist. The home has also reviewed and updated infection control policies and all new staff receive training in infection control. The home plans to develop at least 5 Dignity Champions within the home this year. The service has a commitment to staff training and in addition to qualified nurses there is a high percentage of staff with NVQ qualifications in care. The AQAA states that no complaints have been received by the home since the last inspection. The last inspection report was very positive and no requirements were made at that time. Annual Service Review Page 4 of 6 The home has been supported in the last six months by a registered manager from a sister home and the deputy manager has been acting up. The home have now appointed a new manager who is due to commence on the 30th November 2009. The service continues to let us know about things that have happened since our last key inspection and they work well with us and have demonstrated to us that their service continues to provide excellent outcomes for the people who use it. What are we going to do as a result of this annual service review? We are not going to change our inspection plan, and will do a key inspection by the 28th October 2011. However we can inspect the service at any time if we have concerns about the quality of the service or the safety of the people using the service. Annual Service Review Page 5 of 6 Reader Information Document Purpose: Author: Audience: Further copies from: Annual service review CQC General Public 0870 240 7535 (national contact centre) Our duty to regulate social care services is set out in the Care Standards Act 2000. The content of which can be found on our website. Helpline: Telephone: 03000 616161 Email: enquiries@cqc.org.uk Web: www.cqc.org.uk We want people to be able to access this information. If you would like a copy of the findings in a different format or language please contact our helpline or go to our website. Copyright © (2009) Care Quality Commission (CQC). This publication may be reproduced in whole or in part, free of charge, in any format or medium provided that it is not used for commercial gain. This consent is subject to the material being reproduced accurately and on proviso that it is not used in a derogatory manner or misleading context. 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