Care Home: Lyncol House

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What the care home does well Lyncol House is a family run home for three people with learning disabilities. All of the current service users have lived in the home for many years. Information relating to two service users was examined. The home has developed excellent plans of care that provide a person-centred focus and address all aspects of care need, wishes and preferences. The plans are kept fully up to date and reviewed on a regular basis or as needs change. In conjunction with the plans of care, other information has been developed to promote the support and care needs of individuals including photographic life skills plans, detailed healthcare files, positive and in-depth risk assessments amongst other things. Service users stated that they enjoy living in the home and that they are treated with dignity and respect. One person said, `It`s my home. We are one big happy family.` The owners, who are the main carers and live on site, were observed to treat all individuals in a positive and caring manner. The home have developed pictorial menus demonstrating that people who use the service have a healthy and balanced diet. Service users have an active and fulfilling lifestyle. One person is employed part-time and attends a number of groups and activities in the community. The other people that live in the home require higher levels of support and have regular opportunities to go out and also attend some groups and day centres. The home has a well-equipped people carrier with an integrated table so that trips out can take place in all weather conditions if desired. Service users have been on an annual holiday to Florida for the past 6 years that they spoke fondly of. Photographs adorn their bedroom walls as a reminder of these experiences. The premises are decorated and maintained to a very high standard providing acomfortable and homely environment. Service users have individual bedrooms decorated according to taste. Aspects of the home have been adapted to meet the changing needs of the service users including the provision of a walk-in bath/shower. There is a well maintained garden to the rear of the home. It was evident that everyone who lives in the home takes great pride in the environment. The service users have all lived in the home for over 10 years as part of the wider family. Any disagreements, it was stated, tend to be addressed on an informal basis. One person said, `we all get on well, no-one ever has anything to complain about.` Nevertheless, a complaints process is in place and service users spoken to said that they are confident any issues they have would be addressed. Some records relating to health and safety were examined all of which were complete and up to date. What the care home could do better: No requirements or recommendations have been made as a result of this inspection process. There are also no outstanding requirements from the previous inspection. Random inspection report Care homes for adults (18-65 years) Name: Address: Lyncol House 8 Lovelace Close Parkwood Gillingham Kent ME8 9QP three star excellent service The quality rating for this care home is: The rating was made on: A quality rating is our assessment of how well a care home, agency or scheme is meeting the needs of the people who use it. We give a quality rating following a full review of the service. We call this review a ‘key’ inspection. This is a report of a random inspection of this care home. A random inspection is a short, focussed review of the service. Details of how to get other inspection reports for this care home, including the last key inspection report, can be found on the last page of this report. Lead inspector: Joseph Harris Date: 1 4 0 5 2 0 1 0 Information about the care home Name of care home: Address: Lyncol House 8 Lovelace Close Parkwood Gillingham Kent ME8 9QP 01634371406 Telephone number: Fax number: Email address: Provider web address: colin.willard@blueyonder.co.uk Name of registered provider(s): Name of registered manager (if applicable) Mr Colin James Arthur Willard,Mrs Lynette Pamela Willard Type of registration: Number of places registered: Conditions of registration: Category(ies) : care home 3 Number of places (if applicable): Under 65 Over 65 0 learning disability Conditions of registration: 3 The maximum number of service users to be accommodated is 3 The registered person may provide the following category of service only: Care home only (PC) to service users of the following gender: Either whose primary care needs on admission to the home are within the following category: Learning disability : (LD) Date of last inspection Brief description of the care home Lyncol House is a family run care home for adults with learning disabilities. It has registration for 3 service users. It is run solely by the owners - Mr and Mrs Willard. It is a large, detached, spacious property, providing accommodation over two Care Homes for Adults (18-65 years) Page 2 of 8 Brief description of the care home floors. Service users have access to all areas of the home. Service Users are supported and facilitated to lead active, fulfilling lives, accessing jobs, adult education, day services and leisure facilities in the local community. Lyncol House is situated in a quiet residential area close to Gillingham. The home has a statement of purpose and service user guide, both of which are accessible to service users. Further information about the fees, facilities and services are included in these documents and are available on request. Care Homes for Adults (18-65 years) Page 3 of 8 What we found: This random inspection process culminated in a site visit to the service on the 14th May 2010. The site visit commenced at 10:00 hours and concluded at 13:00 hours. Prior to the site visit a range of information was reviewed including the Annual Quality Assurance Assessment completed by the service, notification of any untoward occurrences, details of any complaints, concerns or safeguarding issues and other information received from the service and other people with an interest in the service. This Random inspection focused on the outcome groups affecting the assessment and care planning for service users, activities and lifestyle, the premises and environment, complaints and quality assurance. During the course of the site visit discussions were held with the owners and service users. A tour of the premises was conducted. Documentation was examined relating to the areas assessed for this random inspection. What the care home does well: Lyncol House is a family run home for three people with learning disabilities. All of the current service users have lived in the home for many years. Information relating to two service users was examined. The home has developed excellent plans of care that provide a person-centred focus and address all aspects of care need, wishes and preferences. The plans are kept fully up to date and reviewed on a regular basis or as needs change. In conjunction with the plans of care, other information has been developed to promote the support and care needs of individuals including photographic life skills plans, detailed healthcare files, positive and in-depth risk assessments amongst other things. Service users stated that they enjoy living in the home and that they are treated with dignity and respect. One person said, Its my home. We are one big happy family. The owners, who are the main carers and live on site, were observed to treat all individuals in a positive and caring manner. The home have developed pictorial menus demonstrating that people who use the service have a healthy and balanced diet. Service users have an active and fulfilling lifestyle. One person is employed part-time and attends a number of groups and activities in the community. The other people that live in the home require higher levels of support and have regular opportunities to go out and also attend some groups and day centres. The home has a well-equipped people carrier with an integrated table so that trips out can take place in all weather conditions if desired. Service users have been on an annual holiday to Florida for the past 6 years that they spoke fondly of. Photographs adorn their bedroom walls as a reminder of these experiences. The premises are decorated and maintained to a very high standard providing a Care Homes for Adults (18-65 years) Page 4 of 8 comfortable and homely environment. Service users have individual bedrooms decorated according to taste. Aspects of the home have been adapted to meet the changing needs of the service users including the provision of a walk-in bath/shower. There is a well maintained garden to the rear of the home. It was evident that everyone who lives in the home takes great pride in the environment. The service users have all lived in the home for over 10 years as part of the wider family. Any disagreements, it was stated, tend to be addressed on an informal basis. One person said, we all get on well, no-one ever has anything to complain about. Nevertheless, a complaints process is in place and service users spoken to said that they are confident any issues they have would be addressed. Some records relating to health and safety were examined all of which were complete and up to date. What they could do better: If you want to know what action the person responsible for this care home is taking following this report, you can contact them using the details set out on page 2. Care Homes for Adults (18-65 years) Page 5 of 8 Are there any outstanding requirements from the last inspection? Yes £ No R Outstanding statutory requirements These are requirements that were set at the previous inspection, but have still not been met. They say what the registered person had to do to meet the Care Standards Act 2000, Regulations 2001 and the National Minimum Standards. No. Standard Regulation Requirement Timescale for action Care Homes for Adults (18-65 years) Page 6 of 8 Requirements and recommendations from this inspection: Immediate requirements: These are immediate requirements that were set on the day we visited this care home. The registered person had to meet these within 48 hours. No. Standard Regulation Requirement Timescale for action Statutory requirements These requirements set out what the registered person must do to meet the Care Standards Act 2000, Regulations 2001 and the National Minimum Standards. The registered person(s) must do this within the timescales we have set. No. Standard Regulation Requirement Timescale for action Recommendations These recommendations are taken from the best practice described in the National Minimum Standards and the registered person(s) should consider them as a way of improving their service. No Refer to Standard Good Practice Recommendations Care Homes for Adults (18-65 years) Page 7 of 8 Reader Information Document Purpose: Author: Audience: Further copies from: Inspection Report Care Quality Commission General Public 0870 240 7535 (telephone order line) Our duty to regulate social care services is set out in the Care Standards Act 2000. Copies of the National Minimum Standards –Care Homes for Adults (18-65 years) can be found at www.dh.gov.uk or got from The Stationery Office (TSO) PO Box 29, St Crispins, Duke Street, Norwich, NR3 1GN. Tel: 0870 600 5522. Online ordering from the Stationery Office is also available: www.tso.co.uk/bookshop Helpline: Telephone: 03000 616161 Email: enquiries@cqc.org.uk Web: www.cqc.org.uk We want people to be able to access this information. If you would like a summary in a different format or language please contact our helpline or go to our website. © Care Quality Commission 2010 This publication may be reproduced in whole or in part in any format or medium for noncommercial purposes, provided that it is reproduced accurately and not used in a derogatory manner or in a misleading context. The source should be acknowledged, by showing the publication title and © Care Quality Commission 2010. Care Homes for Adults (18-65 years) Page 8 of 8 - Please note that this information is included on www.bestcarehome.co.uk under license from the regulator. Re-publishing this information is in breach of the terms of use of that website. 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