Care Home: Lyndhurst Residential Home

What the care home does well At our Key inspection of December 2008 we found that people told us that the food is good, that there is enough staff available to meet their needs and that the staff listened and acted on what they said. What the care home could do better: The home is working to improve the outcomes for people living in the home, so that the improvements already made are maintained and that further progress can be made. Inspecting for better lives Random inspection report Care homes for older people Name: Address: Lyndhurst Residential Home Lyndhurst Road Goring On Thames Reading RG8 9BL zero star poor service The quality rating for this care home is: The rating was made on: A quality rating is our assessment of how well a care home, agency or scheme is meeting the needs of the people who use it. We give a quality rating following a full assessment of the service. We call this a ‘key’ inspection. This is a report of a random inspection of this care home. A random inspection is a short, focussed inspection. Details of how to get other inspection reports for this care home, including the last key inspection report, can be found on the last page of this report. Lead inspector: Kate Harrison Date: 0 4 0 3 2 0 0 9 Information about the care home Name of care home: Address: Lyndhurst Residential Home Lyndhurst Road Goring On Thames Reading RG8 9BL 01491871325 Telephone number: Fax number: Email address: Provider web address: Name of registered provider(s): Type of registration: Number of places registered: Conditions of registration: Category(ies) : Lyndhurst (Goring) Limited care home 23 Number of places (if applicable): Under 65 Over 65 0 0 23 dementia mental disorder, excluding learning disability or dementia old age, not falling within any other category Conditions of registration: 23 23 0 The maximum number of service users to be accommodated is 23. The registered person may provide the following categories of service only : Care home only - (PC) to service users of the following gender : Either Whose promary care needs on admission to the home are within the following categories : Old age, not falling within any other category - (OP) Dementia (DE) Mental Disorder, excluding learning disability or dementia (ND) Date of last inspection Brief description of the care home Lyndhurst Residential Home is registered for 23 older persons who require personal care and accommodation. The home is privately owned and is set in the village of Care Homes for Older People Page 2 of 8 Brief description of the care home Goring. The accommodation is provided in a Victorian style house. The house has been altered and adapted, and many rooms are large and bright with views of the countryside and the village green. The village offers shops, pubs and cafes with transport links to Reading and Oxford. Care Homes for Older People Page 3 of 8 What we found: At this visit we found that the registered manager had left the home, and that a new deputy manager was in post, that there was an acting manager and that the recruitment process to find a new manager was in hand. We checked to see if the requirements from our last inspections in June and December 2008 were met. No new person has been admitted to the home, so it has not been possible to test if the two requirements made about assessment have been met. Improvements have been made to the pre-admission process so that people can expect their needs to be properly assessed before moving into the home. We found that the risk assessments, medication and care planning procedures have been improved and the requirements we made have been met. We also found that the requirement we made about the recruitment process has been met. What the care home does well: What they could do better: If you want to know what action the person responsible for this care home is taking following this report, you can contact them using the details set out on page 2. Care Homes for Older People Page 4 of 8 Are there any outstanding requirements from the last inspection? Yes R No £ Outstanding statutory requirements These are requirements that were set at the previous inspection, but have still not been met. They say what the registered person had to do to meet the Care Standards Act 2000, Regulations 2001 and the National Minimum Standards. No. Standard Regulation Requirement Timescale for action 1 3 14 That the registered person 26/12/2008 confirms in writing to the service user that having regard to the assessment the care home is suitable for the purpose of meeting the service users needs in respect of his health and welfare. So that the individual knows that he can expect the home to manage his health and welfare needs properly. 2 3 14 That the needs of the service 26/12/2008 user are assessed before the registered person provides accommodation at the home. To make sure that all the needs of the individual are recognised, so that the registered person can decide whether to admit the individual or to decline the referral, if the home cannot meet the individuals needs. 3 9 13 That the home makes suitable arrangements for the safe administration of medicines in the home. So that medicines that expire within a certain period after opening are marked with the 19/12/2008 Care Homes for Older People Page 5 of 8 Outstanding statutory requirements These are requirements that were set at the previous inspection, but have still not been met. They say what the registered person had to do to meet the Care Standards Act 2000, Regulations 2001 and the National Minimum Standards. No. Standard Regulation Requirement Timescale for action date of opening and are discarded according to the manufacturers instructions. Care Homes for Older People Page 6 of 8 Requirements and recommendations from this inspection: Immediate requirements: These are immediate requirements that were set on the day we visited this care home. The registered person had to meet these within 48 hours. No. Standard Regulation Requirement Timescale for action Statutory requirements These requirements set out what the registered person must do to meet the Care Standards Act 2000, Regulations 2001 and the National Minimum Standards. The registered person(s) must do this within the timescales we have set. No. Standard Regulation Requirement Timescale for action Recommendations These recommendations are taken from the best practice described in the National Minimum Standards and the registered person(s) should consider them as a way of improving their service. No Refer to Standard Good Practice Recommendations Care Homes for Older People Page 7 of 8 Reader Information Document Purpose: Author: Audience: Further copies from: Inspection Report CSCI General Public 0870 240 7535 (telephone order line) Our duty to regulate social care services is set out in the Care Standards Act 2000. Copies of the National Minimum Standards –Care Homes for Older People can be found at www.dh.gov.uk or got from The Stationery Office (TSO) PO Box 29, St Crispins, Duke Street, Norwich, NR3 1GN. Tel: 0870 600 5522. Online ordering from the Stationery Office is also available: www.tso.co.uk/bookshop Helpline: Telephone: 03000 616161 or Textphone: or Email: enquiries@cqc.org.uk Web: www.cqc.org.uk We want people to be able to access this information. If you would like a summary in a different format or language please contact our helpline or go to our website. Copyright © (2009) Commission for Social Care Inspection (CSCI). This publication may be reproduced in whole or in part, free of charge, in any format or medium provided that it is not used for commercial gain. This consent is subject to the material being reproduced accurately and on proviso that it is not used in a derogatory manner or misleading context. The material should be acknowledged as CSCI copyright, with the title and date of publication of the document specified. Care Homes for Older People Page 8 of 8 - Please note that this information is included on www.bestcarehome.co.uk under license from the regulator. Re-publishing this information is in breach of the terms of use of that website. Discrete codes and changes have been inserted throughout the textual data shown on the site that will provide incontrovertable proof of copying in the event this information is re-published on other websites. The policy of www.bestcarehome.co.uk is to use all legal avenues to pursue such offenders, including recovery of costs. You have been warned!