Latest Inspection
This is the latest available inspection report for this service, carried out on 23rd September 2009. CQC found this care home to be providing an Good service.
The inspector made no statutory requirements on the home as a result of this inspection
and there were no outstanding actions from the previous inspection report.
For extracts, read the latest CQC inspection for Magnolia Cottage.
Annual service review
Name of Service: Magnolia Cottage The quality rating for this care home is: The rating was made on: two star good service 0 2 1 0 2 0 0 8 A quality rating is our assessment of how well a care home, agency or scheme is meeting the needs of the people who use it. We give a quality rating following a full review of the service. We call this review a ‘key’ inspection We do an annual service review when there has been no key inspection of the service in the last 12 months. It does not involve a visit to the service but is a summary of new information given to us, or collected by us, since the last key inspection or annual service review.
Has this annual service review changed our opinion of the service?
No You should read the last key inspection report for this service to get a full picture of how well outcomes for the people using the service are being met. The date by which we will do a key inspection: Name of inspector: Judith Last Date of this annual service review: 2 3 0 9 2 0 0 9 Annual Service Review Page 1 of 5 Information about the service
Address of service: 26 Sydney Road Spixworth Norwich Norfolk NR10 3PG 01603897764 Telephone number: Fax number: Email address: Provider web address:
www.caremanagementgroup.com Care Management Group Ltd (trading as CMG Homes Ltd) Name of registered provider(s): Conditions of registration: Category(ies) : learning disability Number of places (if applicable): Under 65 Over 65 4 0 Have there been any changes in the ownership, management or the Yes service’s registration details in the last 12 months? If yes, what have they been: Date of last key inspection: Date of last annual service review (if applicable): Brief description of the service Magnolia Cottage provides personal care and accommodation for up to 4 younger adults with a learning disability. Magnolia Cottage is owned by Care Management Group Limited who have their head office in London. They also own four other small homes in the area, which are run by the same manager. Magnolia Cottage is in the village of Spixworth, and close to the city of Norwich. Local amenities, shops and pubs are also close by. The home is an adapted bungalow so that people who have physical disabilities as well as learning disabilties would be able to use it. All of the bedrooms are single rooms. This means no one has to share. None of them have en-suite facilities. There is ample communal space. There are gardens to the side and rear of the building, with parking available at the front of the home. Not applicable. 0 2 1 0 2 0 0 8 Annual Service Review Page 2 of 5 Service update since the last key inspection or annual service review:
What did we do for this annual service review? We looked at all the information that we have received, or asked for, since the last key inspection or annual service review. This included: The annual quality assurance assessment (AQAA) that was sent to us by the service. The AQAA is a self-assessment from the manager that focuses on how well outcomes are being met for people using the service. It also gives us some numerical information about the home. We looked at surveys returned to us by three people using the service, from five staff, two relatives and one health professional. We looked at anything the manager has told us about things that have happened in the home. These are called notifications and are a legal requirement. We looked at the last key inspection report and the history of the home. We consider any information we may have from other organisations or what other people may have told us about the home What has this told us about the service? We know from the past history of this home that the manager and staff team have worked hard to improve things for people living in the home. Our last visit showed us they had been making efforts to encourage people to join in the running of their home and day to day household activities. A staff member says that people continue to make steady progress in the things they are learning to do. Most people living in the home find it difficult to tell us what they think without a lot of help. However, relatives have told us what they think about the service. One says that although the person they visit does not speak much, they can tell whether they are happy or not. They feel the person is very happy at Magnolia. We are exceptionally happy with Magnolia Cottage and the current staff. Another relative felt that the person living in the home appeared happier than they have been for many years and said they were extremely happy with the service the person is receiving. The manager has told us about the way the service helps ensure peoples concerns are addressed and they are protected from abuse. He also told us about what had improved in this area. He says people living in the home have been involved in developing a booklet about complaints. This helps them understand who they can speak to if they are unhappy about anything. Both relatives who wrote to us know how to complain if they need to. A visiting professional says that the home has always responded appropriately if they have needed to raise any concerns. The manager also tells us that the company have set up a confidential telephone line. This is for staff to blow the whistle about any concerns they have for the safety of welfare of people using services. We know that the manager also makes sure staff Annual Service Review Page 3 of 5 have training to help them understand and recognise abuse so they can help protect the vulnerable people they work with. One health professional who wrote to us says that the home has always acted on the advice they have given to help meet peoples needs and improve their wellbeing. A relative says that the home does well in looking after the persons health, diet, exercise and stimulation. We think this supports what staff say about being committed to promoting the welfare of each person. The manager says that there is a stable staff team and staff comment in their surveys that they feel they work well as a team. One staff member tells us they feel continuity of care is something that the home does well. This means that people have support from staff they know and who understand their needs. Since the manager started work at the home, he has been good at identifying where and how he can improve things and how peoples quality of life can be enhanced. The quality of the service is also monitored and checked regularly by senior staff from the company who work with him in identifying what can improve. This means they are taking responsibility for ensuring that people continue to get good support to meet their needs and provide lots of opportunities. What are we going to do as a result of this annual service review? We consider that people continue to experience a good service at Magnolia Cottage. We will carry out our next key inspection of the service by 1st October 2011 at the latest. However, we can inspect at any time if we have concerns about peoples welfare or safety in the home. Annual Service Review Page 4 of 5 Reader Information
Document Purpose: Author: Audience: Further copies from: Annual service review CQC General Public 0870 240 7535 (national contact centre) Our duty to regulate social care services is set out in the Care Standards Act 2000. The content of which can be found on our website. Helpline:
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