Care Home: Manningford

Annual service review Name of Service: Manningford The quality rating for this care home is: The rating was made on: two star good service 0 1 1 2 2 0 0 8 A quality rating is our assessment of how well a care home, agency or scheme is meeting the needs of the people who use it. We give a quality rating following a full review of the service. We call this review a ‘key’ inspection We do an annual service review when there has been no key inspection of the service in the last 12 months. It does not involve a visit to the service but is a summary of new information given to us, or collected by us, since the last key inspection or annual service review.   Has this annual service review changed our opinion of the service?   No You should read the last key inspection report for this service to get a full picture of how well outcomes for the people using the service are being met. The date by which we will do a key inspection: Name of inspector: Kerry Coulter Date of this annual service review: 0 8 0 2 2 0 1 0 Annual Service Review Page 1 of 6 Information about the service Address of service: 162 Manningford Road Druids Heath Birmingham B14 5TJ 01214306306 01214306306 Telephone number: Fax number: Email address: Provider web address:   Name of registered provider(s): Conditions of registration: Category(ies) : mental disorder, excluding learning disability or dementia Conditions of registration: Care Through The Millennium Number of places (if applicable): Under 65 Over 65 7 0 The maximum number of service users to be accommodated is 7. The registered person may provide the following category of service only: Care Home Only (Code PC) To service users of the following gender: Either Whose primary care needs on admission to the home are within the following categories: Mental Disorder (MD) 7 Have there been any changes in the ownership, management or the Yes service’s registration details in the last 12 months? If yes, what have they been: Date of last key inspection: Date of last annual service review (if applicable): Brief description of the service Manningford is a home that provides care for up to seven people who have mental health needs. The home is situated close to local bus routes and the shopping facilities of Kings Heath are only a short drive away. The home has its own vechicle to assist people to access community activities. The premises is on two floors and people need to be mobile to access the first floor of the home as there is no lift available. The front door of the home is accessed via a set of steps but for people who have mobility needs there is level access to the home via the rear of the home. The home has a communal Annual Service Review Page 2 of 6 No. 0 1 1 2 2 0 0 8 lounge, dining room, kitchen and laundry room on the ground floor, bedrooms and bathrooms are located on both floors of the home. Fixtures and fittings within the home are of a modern design and satellite television is provided in the communal lounge area. Smoking is currently not permitted within the home but a canopy to shelter people when smoking is provided in the rear garden. The service user guide records how much it costs to live there. It is advised to contact the home directly for up to date fee information. Annual Service Review Page 3 of 6 Service update since the last key inspection or annual service review: What did we do for this annual service review? We looked at all the information that we have received, or asked for, since the last key inspection or annual service review. This included: The annual quality assurance assessment (AQAA) that was completed and sent to us by the service. Completion of the AQAA is a legal requirement and it enables the service to undertake a self- assessment, which focuses on how well outcomes are being met for people using the service. What the service has told us about things that have happened in the service, these are called notifications and are a legal requirement. The previous key inspection findings. Information about any complaints or safeguarding we received. Surveys received from five people at the home, seven staff and three social and health care professionals. What has this told us about the service? The homes AQAA was completed and returned to us when we asked for it. It provided us with information about outcomes for people using the service. We have not received any complaints or safeguarding notifications about this home in the last twelve months. The homes AQAA told us they had not received any directly. Surveys received from people who live at the home told us they receive the care and support they need. They said that staff support is available when needed and that staff listen to them. People knew how to make a complaint and said that there was someone they could talk to informally. People said that there were activities that they could take part in and that they liked the meals. Comments from people about what the home does well included: Everything. Meals are always a high standard, different variety of choice. Talking to staff, days out, bedroom. There is always support available. There was one comment about what the home could do better: Better garden. Surveys from social and health care professionals indicate that peoples needs are usually met and that the home seeks and acts on advice. Comments included: Comfortable accommodation. There is always support available. Very staff intense so can ensure there is enough time for each person. Respond quickly to requests for meetings and take on board some suggestions for changes. More rehabilitation opportunities needed particularly budgeting and shopping as the home usually does group shopping. Not all people want a group approach to activities. Surveys from staff indicate they get the training and support they need. Staff told us there are usually enough staff on duty to meet peoples needs. Comments from staff included: We work well as a team. The home is well run. Provides a warm and Annual Service Review Page 4 of 6 caring atmosphere. Training is always going on. I feel Manningford is a very well organised home. I feel that there is nothing that needs to be changed or could be better. I have found this job to be very rewarding. The home told us about some of the improvements they had made, this included: People have been attending colleges of their choice and working in voluntary places of their choice. A new garden shed has been built, a rotary drier for clothes has been provided and Sky sports has been installed. Training in the home has now improved as we now have a Human Resource Department responsible for staff development. The home told us about their plans to improve, these included: To further explore and implement employment, training and educational opportunities and to broaden the range of meaningful and purposeful activities. To continue to explore ways in which to encourage and facilitate people taking more responsibility for their own health and personal care. To motivate people and enable them to have an insight to their mental health and by so doing, promote recovery. Promote the importance of whistle blowing and an open door approach. Implement a yearly development plan for the people who use our service. What are we going to do as a result of this annual service review? We are not going to change our inspection plan, and will do a key inspection by 1st December 2011. However we can inspect the service at any time if we have concerns about the quality of the service or the safety of the people using the service. Annual Service Review Page 5 of 6 Reader Information Document Purpose: Author: Audience: Further copies from: Annual service review CQC General Public 0870 240 7535 (national contact centre) Our duty to regulate social care services is set out in the Care Standards Act 2000. The content of which can be found on our website. Helpline: Telephone: 03000 616161 Email: enquiries@cqc.org.uk Web: www.cqc.org.uk We want people to be able to access this information. If you would like a copy of the findings in a different format or language please contact our helpline or go to our website. 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