Care Home: Maple Court Nursing Home

What the care home does well We evidenced that the previous requirements had been met, however one requirement for the soft furnishings in the home had only been recently addressed. What the care home could do better: The standard of basic care and attention given to the people who use the service must improve. The care staff must be retrained if necessary to ensure they deliver the standard of care that the management team expect to be given. Practical supervision must continue to be given by the senior staff in the home to ensure that all staff have an understanding of what is required of them. Attention to detail must be improved with regard to peoples comfort and the individual bedroom appearance. Inspecting for better lives Random inspection report Care homes for older people Name: Address: Maple Court Nursing Home Rotherwood Drive Rowley Park Stafford Staffordshire ST17 9AF two star good service The quality rating for this care home is: The rating was made on: A quality rating is our assessment of how well a care home, agency or scheme is meeting the needs of the people who use it. We give a quality rating following a full assessment of the service. We call this a ‘key’ inspection. This is a report of a random inspection of this care home. A random inspection is a short, focussed inspection. Details of how to get other inspection reports for this care home, including the last key inspection report, can be found on the last page of this report. Lead inspector: Joanna Wooller Date: 1 6 0 3 2 0 0 9 Information about the care home Name of care home: Address: Maple Court Nursing Home Rotherwood Drive Rowley Park Stafford Staffordshire ST17 9AF 01785245556 01785244506 maplecourt@schealthcare.co.uk www.schealthcare.co.uk Telephone number: Fax number: Email address: Provider web address: Name of registered provider(s): Name of registered manager (if applicable): Southern Cross Healthcare Services Ltd The registered provider is responsible for running the service care home 80 Type of registration: Number of places registered: Conditions of registration: Category(ies) : Number of places (if applicable): Under 65 Over 65 45 35 dementia physical disability Conditions of registration: 0 0 DE minimum age on admission 50 years of age - 7 beds DE minimum age on admission 60 years of age - 45 beds PD minimum age on admission 55 years of age - 5 beds PD minimum age on admission 60 years - 35 beds Date of last inspection Care Homes for Older People Page 2 of 9 Brief description of the care home Maple Court is a care home providing nursing care and personal care for up to 80 people. This includes care for up to 45 people suffering with forms of dementia and 35 beds for people with a physical disability. The home is owned by Southern Cross Healthcare Services Limited and is located in a quiet residential area on the outskirts of the town. The home was purpose built several years ago and consists of two floors served by a passenger lift. The ground floor accommodates people with general nursing needs and the second floor has been created specifically for people suffering with varying forms of dementia. Both floors can also accommodate people in the above categories that require personal care only. The home consists of 80 spacious single bedrooms, all of which have en-suite facilities. There is ample provision of communal and seating areas throughout the home. Peaceful, mature gardens are located around the home. There are ample car-parking facilities at the entrance car park and around the side of the home. A bus route is available up to the bottom of the road leading to the home. There are no amenities within the immediate vicinity but Stafford town centre is approximately a ten-minute walk away, where there is a choice of shops, public houses, banks and churches. Care Homes for Older People Page 3 of 9 What we found: We visited the home unannounced to follow up the requirements made at the previous key inspection. Several vulnerable adults strategy meetings had been recently held with social services and one complaint had alerted us to undertake this random visit. The Deputy Manager was in charge of the home and she assisted us. We found that the requirements from the previous inspection had been met, however the following issues were identified at this visit. Outcome area 3 The eight people sat in the lounge and seven people observed in their bedrooms did not have access to any water or drinks. In all areas water jugs and beakers had been placed out of reach. This was discussed with the kitchen staff who deliver the water out into the home and the care staff who have a responsibility to observe the individuals fluid intake of people living in the home. Outcome Area 5 We saw that the home was generally clean and tidy in most areas, however several bedrooms were found to have a malodour and this was also noted by the deputy manager. One overbed light and a radiator thermostat were seen hanging off the wall by their electric cable, the maintenance person was alerted to this during the visit. The paintwork on several doors was noted to be in a poor condition. A bedroom door had the No.1 missing off room number 16 which could had caused confusion and left the person whose room it was at risk of clinical error. Call systems were not within reach of all people seen on the day of the inspection. Eight people were sat in a lounge and five people were seen in their bedrooms and all had no access to a call system. One lady had a pressure mat but no buzzer. An adapter is to be used in these circumstances. The bedroom of one lady who was unwell was untidy and required a clean, this was brought to the attention of a carer who attended to the room. A soiled continence pad was found on the floor of an unoccupied bedroom, the carer had taken the person to the lounge and not returned to the room to tidy up. The pad was not in a disposal bag. Staff were seen serving food without blue aprons on. Curtains noted at the last inspection had been tidied up but were still hanging. Outcome Area 7 Food hygiene issues were raised at this inspection, A carer was evidenced to pick up a biscuits with her fingers to give to a lady having a hot drink. Meals were brought to those people eating in the lounge on a metal clinical trolley. Plastic beakers were being used for all people in the home and these were stained and very unappealing. What the care home does well: What they could do better: The standard of basic care and attention given to the people who use the service must improve. The care staff must be retrained if necessary to ensure they deliver the standard of care that the management team expect to be given. Practical supervision must continue to be given by the senior staff in the home to Care Homes for Older People Page 4 of 9 ensure that all staff have an understanding of what is required of them. Attention to detail must be improved with regard to peoples comfort and the individual bedroom appearance. If you want to know what action the person responsible for this care home is taking following this report, you can contact them using the details set out on page 2. Care Homes for Older People Page 5 of 9 Are there any outstanding requirements from the last inspection? Yes £ No R Outstanding statutory requirements These are requirements that were set at the previous inspection, but have still not been met. They say what the registered person had to do to meet the Care Standards Act 2000, Regulations 2001 and the National Minimum Standards. No. Standard Regulation Requirement Timescale for action Care Homes for Older People Page 6 of 9 Requirements and recommendations from this inspection: Immediate requirements: These are immediate requirements that were set on the day we visited this care home. The registered person had to meet these within 48 hours. No. Standard Regulation Requirement Timescale for action Statutory requirements These requirements set out what the registered person must do to meet the Care Standards Act 2000, Regulations 2001 and the National Minimum Standards. The registered person(s) must do this within the timescales we have set. No. Standard Regulation Requirement Timescale for action 1 22 13 Call systems with an 09/04/2009 accessible alarm facility must be provided in every room. People living in the home must have access to a call system to call for assistance. 2 26 13 The home must be kept 09/04/2009 clean, hygienic and free from odour and systems must be in place to control the spread of infection. The home must be clean and hygienic at all times so that it is pleasant for the people living in it and they must be protected from infection. Recommendations These recommendations are taken from the best practice described in the National Minimum Standards and the registered person(s) should consider them as a way of improving their service. No Refer to Standard Good Practice Recommendations 1 15 All persons living in the home must have access to a drink at all times. Water placed in the individuals room should be at close at hand and easily accessible. Care Homes for Older People Page 7 of 9 Recommendations These recommendations are taken from the best practice described in the National Minimum Standards and the registered person(s) should consider them as a way of improving their service. No Refer to Standard Good Practice Recommendations 2 38 The serving of food in the home must be revisited. Serving tongs should be available to serve biscuits and suitable trays available for serving meals. Beakers need to be replaced with a more suitable drinking glass unless the persons require a different drinking aid. Care Homes for Older People Page 8 of 9 Reader Information Document Purpose: Author: Audience: Further copies from: Inspection Report CSCI General Public 0870 240 7535 (telephone order line) Our duty to regulate social care services is set out in the Care Standards Act 2000. Copies of the National Minimum Standards –Care Homes for Older People can be found at www.dh.gov.uk or got from The Stationery Office (TSO) PO Box 29, St Crispins, Duke Street, Norwich, NR3 1GN. Tel: 0870 600 5522. Online ordering from the Stationery Office is also available: www.tso.co.uk/bookshop Helpline: Telephone: 03000 616161 or Textphone: or Email: enquiries@cqc.org.uk Web: www.cqc.org.uk We want people to be able to access this information. If you would like a summary in a different format or language please contact our helpline or go to our website. Copyright © (2009) Commission for Social Care Inspection (CSCI). This publication may be reproduced in whole or in part, free of charge, in any format or medium provided that it is not used for commercial gain. This consent is subject to the material being reproduced accurately and on proviso that it is not used in a derogatory manner or misleading context. 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