Care Home: Maryland

Annual service review Name of Service: Maryland The quality rating for this care home is: The rating was made on: three star excellent service 0 5 0 3 2 0 0 9 A quality rating is our assessment of how well a care home, agency or scheme is meeting the needs of the people who use it. We give a quality rating following a full review of the service. We call this review a ‘key’ inspection We do an annual service review when there has been no key inspection of the service in the last 12 months. It does not involve a visit to the service but is a summary of new information given to us, or collected by us, since the last key inspection or annual service review.   Has this annual service review changed our opinion of the service?   No You should read the last key inspection report for this service to get a full picture of how well outcomes for the people using the service are being met. The date by which we will do a key inspection: Name of inspector: Patricia House Date of this annual service review: 1 5 0 2 2 0 1 0 Annual Service Review Page 1 of 6 Information about the service Address of service: 29 Townsend Drive St Albans Hertfordshire AL3 5RF 01727853601 01727848385 MARCIATONKIN@aol.com Telephone number: Fax number: Email address: Provider web address:   Name of registered provider(s): Conditions of registration: Category(ies) : dementia old age, not falling within any other category physical disability Conditions of registration: Union of Sisters of Mercy Number of places (if applicable): Under 65 Over 65 0 0 0 8 30 30 1. The registered person may provide the following category/ies of service only: Care home only Code PC 2. The maximum number of service users who can be accommodated is: 30 to service users of the following gender: Female whose primary care needs on admission to the home are within the following categories: Old age, not falling within any other category Code OP Dementia Code DE Physical Disability Code PD Have there been any changes in the ownership, management or the No service’s registration details in the last 12 months? If yes, what have they been: Date of last key inspection: Date of last annual service review (if applicable): Brief description of the service Maryland Residential Home is set in its own attractive and well maintained grounds in a quiet residential area of St Albans, to the north of the city and close to the City Annual Service Review Page 2 of 6 0 5 0 3 2 0 0 9 Hospital. Accommodation is offered on three floors served by a passenger lift and four stair-lifts. All thirty bedrooms, of which many are of a sufficient size that they are set out as bed/sitting rooms, are for single occupancy. There are spacious communal areas comprising two dining rooms, a lounge on the ground floor, a library, a hair dressing salon and various small sitting areas. The home has a ground floor, eight bedded selfcontained unit complete with a conservatory and an enclosed garden. Residents have access to the convents chapel. The current fees are available on request. Information about the home and the services it offers are contained in its Statement of Purpose and Service Users Guide which are displayed in the entrance foyer together with the last CQC inspection report. Annual Service Review Page 3 of 6 Service update since the last key inspection or annual service review: What did we do for this annual service review? The last key inspection of the home took place on 5th March 2009. The manager has recently completed and returned to the Commission the annual quality assurance assessment (AQAA). The AQAA is a self assessment document that focuses on how well outcomes are being met for people using the service. It also provides some statistical information about the service. Some of the information provided in the AQAA is included in this report. We also looked at all the information we have asked for or received about the service since the last inspection. What has this told us about the service? In the AQAA the manager demonstrates how all the high standards in the home are being maintained and details the improvements which have also been made in the past year. The Quality Assurance procedures in operation ensure that residents are fully involved in the running of the home and peoples comments have resulted in staff now having name badges displayed so that residents can be clear about the people supporting them. Changes have also been made to the hairdresser and chiropody visits to the home at the residents requests. G.Ps now review all residents medication twice each year and an optician visits the home annually as well as when needed for specific consultations. More activities have taken place and more are planned for the benefit of the residents. There is a low turnover of staff at the home which provides consistency for the people who use the service. Training courses are continually provided for all staff to ensure they provide professional and appropriate support for the residents. Staff are kept up to date with changing care legislation and guidance and courses have taken place which include The Mental Capacity Act and Safeguarding Vulnerable Adults. There is a continuing programme of maintenance and refurbishment in operation. Some flooring has been replaced and new chairs and wheel chairs have been provided for the comfort of the residents. Redecoration continues on a rolling programme and a new sluice machine and slings for hoists have been purchased recently. The manager has updated the homes written policies and all staff now read and sign they have understood all the homes policies in turn so that good care practices are understood and put into practice. The manager states that no complaints have been received in the home in the last twelve months. No complaints about the service have been received by the Commission. Annual Service Review Page 4 of 6 From the information received so far we have judged that the home is still providing excellent services for the residents concerned. What are we going to do as a result of this annual service review? We can inspect the home at any time if we have concerns about the services provided. A further inspection will take place in line with CQC methodology. As with all care services, information will continue to be gathered over the intervening period. The homes performance will be subject to a process of continual assessment and evaluation in the light of any information received, with appropriate regulatory action being taken as indicated. Annual Service Review Page 5 of 6 Reader Information Document Purpose: Author: Audience: Further copies from: Annual service review CQC General Public 0870 240 7535 (national contact centre) Our duty to regulate social care services is set out in the Care Standards Act 2000. The content of which can be found on our website. Helpline: Telephone: 03000 616161 Email: enquiries@cqc.org.uk Web: www.cqc.org.uk We want people to be able to access this information. If you would like a copy of the findings in a different format or language please contact our helpline or go to our website. Copyright © (2009) Care Quality Commission (CQC). This publication may be reproduced in whole or in part, free of charge, in any format or medium provided that it is not used for commercial gain. 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