Care Home: Mayfair Care Home

Annual service review Name of Service: Mayfair Care Home The quality rating for this care home is: The rating was made on: two star good service 2 3 0 3 2 0 0 9 A quality rating is our assessment of how well a care home, agency or scheme is meeting the needs of the people who use it. We give a quality rating following a full review of the service. We call this review a ‘key’ inspection We do an annual service review when there has been no key inspection of the service in the last 12 months. It does not involve a visit to the service but is a summary of new information given to us, or collected by us, since the last key inspection or annual service review.   Has this annual service review changed our opinion of the service?   No You should read the last key inspection report for this service to get a full picture of how well outcomes for the people using the service are being met. The date by which we will do a key inspection: Name of inspector: Jane Poole Date of this annual service review: 0 4 0 3 2 0 1 0 Annual Service Review Page 1 of 5 Information about the service Address of service: 25 The Avenue Mayfair Care Home Minehead Somerset TA24 5AY 01643706816 01643708855 princessgailyn@hotmail.co.uk Telephone number: Fax number: Email address: Provider web address:   Name of registered provider(s): Conditions of registration: Category(ies) : mental disorder, excluding learning disability or dementia Conditions of registration: Ms Diane Langdon Number of places (if applicable): Under 65 Over 65 15 15 No persons under the age of 55 to be accommodated at the home. The shared room only to accommodate two people who have made a positive choice to share. Have there been any changes in the ownership, management or the No service’s registration details in the last 12 months? If yes, what have they been: Date of last key inspection: Date of last annual service review (if applicable): Brief description of the service The Mayfair is registered to provide care for up to 15 people over the age of 55 who require care because of mental health difficulties. The home is located in the centre of Minehead, giving people easy access to shopping and other facilities. The building is a former hotel, which has been converted by the current owner to provide 15 bedrooms for single occupancy. Accommodation is arranged over three floors with a passenger lift between. All communal areas are located on the ground floor. The registered manager/provider is Diane Langdon. 2 3 0 3 2 0 0 9 Annual Service Review Page 2 of 5 Service update since the last key inspection or annual service review: What did we do for this annual service review? We looked at information that we have received and requested since the inspection. The Annual Quality Assurance Assessment (AQAA) was sent out to the home and was completed and returned to CQC in a timely fashion. The AQAA is a self-assessment that focuses on how well outcomes are being met for people using the service. It also gave us some numerical information about the service. Surveys were sent out to people who use the service, and other interested parties, to seek their views on the quality of the service provided. 9 completed surveys were received from people living at the home, 7 from staff and 4 from visiting health and social care professionals. The service makes contact with the CQC if they have any concerns or wish to share information. What has this told us about the service? The AQAA was completed to a good standard and gave evidence that the home has a commitment to listening to the views of the people living there and creating an inclusive atmosphere. The AQAA states that there are regular meeting for people living at the home and annual satisfaction questionnaires to seek peoples views. It also states that the manager takes time daily to speak to people and has an open door policy for people living and working at the home. One member of staff wrote, The owner, manager and deputy are always around to speak to. The AQAA states that anyone wishing to move to the home has their needs assessed and has opportunities to visit and meet other people at the home before deciding to move in. Everyone who completed a questionnaire said that they had had enough information about the Mayfair before they moved in. All also said that they had written terms and conditions of residency. The home is registered to accommodate people who have a mental health difficulty. 8 of the 9 people who completed a questionnaire answered ALWAYS and 1 person answered USUALLY to the question Does the home make sure that you receive the medical support that you need? Staff said that they received training that was appropriate to their role and 86 of those who completed questionnaires said that they ALWAYS had the support, experience and knowledge to meet the different needs of people. One health and social care professional wrote Good understanding of residents mental health needs another said They know their clients well and recognise when needs change or when people are unwell. Views on activities organised by the home were mixed, in response to the question Does the home arrange activities that you can take part in? 3 people said ALWAYS, 3 said USUALLY and 1 person said SOMETIMES. Some staff said that the it would be Annual Service Review Page 3 of 5 good if the home had more activities and trips out. One of the plans for improvement in the AQAA is To try and have a more structured activity schedule. All staff who completed questionnaires said that the employer had carried out checks, such as Criminal Records Bureau (CRB) and obtaining written references, before they began work. The home has a complaints procedure. Everyone said that they knew who to speak to informally if they were not happy and 8 of the 9 people who completed questionnaires said that they knew how to make a formal complaint. All staff answered YES to the question Do you know what to do if someone has concerns about the home? No complaints have been received by the home or the Commission in the last 12 months. All information gives evidence that the home continues to provide a good service. What are we going to do as a result of this annual service review? We are not going to change our inspection plan. However we can inspect the service at any time if we have concerns about the quality of the service or the safety of the people using the service. Annual Service Review Page 4 of 5 Reader Information Document Purpose: Author: Audience: Further copies from: Annual service review CQC General Public 0870 240 7535 (national contact centre) Our duty to regulate social care services is set out in the Care Standards Act 2000. The content of which can be found on our website. Helpline: Telephone: 03000 616161 Email: enquiries@cqc.org.uk Web: www.cqc.org.uk We want people to be able to access this information. If you would like a copy of the findings in a different format or language please contact our helpline or go to our website. Copyright © (2009) Care Quality Commission (CQC). This publication may be reproduced in whole or in part, free of charge, in any format or medium provided that it is not used for commercial gain. This consent is subject to the material being reproduced accurately and on proviso that it is not used in a derogatory manner or misleading context. 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