Care Home: Meadowside

Annual service review Name of Service: Meadowside The quality rating for this care home is: The rating was made on: three star excellent service 0 9 0 3 2 0 0 9 A quality rating is our assessment of how well a care home, agency or scheme is meeting the needs of the people who use it. We give a quality rating following a full review of the service. We call this review a ‘key’ inspection We do an annual service review when there has been no key inspection of the service in the last 12 months. It does not involve a visit to the service but is a summary of new information given to us, or collected by us, since the last key inspection or annual service review.   Has this annual service review changed our opinion of the service?   No You should read the last key inspection report for this service to get a full picture of how well outcomes for the people using the service are being met. The date by which we will do a key inspection: Name of inspector: Anita Sutcliffe Date of this annual service review: 2 3 0 2 2 0 1 0 Annual Service Review Page 1 of 6 Information about the service Address of service: 35 Plymouth Road Tavistock Devon PL19 8BS 01822614336 01822614336 Telephone number: Fax number: Email address: Provider web address:   Name of registered provider(s): Conditions of registration: Category(ies) : mental disorder, excluding learning disability or dementia Conditions of registration: Mr Roger Hine,Mrs Anne Hine Number of places (if applicable): Under 65 Over 65 11 0 Three named Service Users over the age of 65 years Have there been any changes in the ownership, management or the No service’s registration details in the last 12 months? If yes, what have they been: Date of last key inspection: Date of last annual service review (if applicable): Brief description of the service Meadowside is a large extended Victorian House close to the centre of Tavistock. The home offers care to 11 people (under the age of 65) who have mental health needs. The majority of people who live at Meadowside have done so for many years, and whilst the home promotes independence the home does not offer intensive rehabilitation. The house has a lower ground floor where there is the kitchen, dining room/lounge, bedrooms and a shower room. There is a lounge, three single bedrooms on the ground floor. On the first floor there are four bedrooms and on the second floor there are two bedrooms. The home is staffed 24 hours per day, at night there are sleep in staff. There is a large garden to the rear of the property, with a decked area that is easily accessed from the lounge/dining room. 0 9 0 3 2 0 0 9 Annual Service Review Page 2 of 6 We were told at the last key inspection that the fees for Meadowside are from £350 to £450 per week. The registered manager said there are no additional charges except for a small contribution to holidays. General information about fees and fair terms of contracts can be accessed from the Office of Fair Trading web site at /www.oft.gov.uk . A copy of the Service Users Guide and most recent inspection report is on the Residents notice board and Staff notice board. There is a copy of the Statement of Purpose in the Office. Annual Service Review Page 3 of 6 Service update since the last key inspection or annual service review: What did we do for this annual service review? We looked at all the information that we have received, or asked for, since the last key inspection or annual service review. This included: The annual quality assurance assessment (AQAA) that was sent to us by the service. The AQAA is a self-assessment that focuses on how well outcomes are being met for people using the service. It also gave us some numerical information about the service. Surveys returned to us by people using the service and from other people with an interest in the service. What the service has told us about things that have happened in the service, these are called notifications and are a legal requirement. The previous key inspection report. Relevant information from other organisations. What other people have told us about the service. What has this told us about the service? The home sent us their annual quality assurance assessment (AQAA) when we asked for it. It was clear and gave us all the information we asked for. We looked at the information in the AQAA and our judgement is that the home is still providing an excellent service and that they know what further improvements they need to make. We received nine survey responses from people who use the service. Each told us that they can always make decisions about what they do each day and they can do what they want during the day, evening and weekends. Seven told us that staff always treat them well and two said staff usually treat them well. Seven told us that the carers always listen and act on what they say and two said they usually do. Asked what the home does well people told us: General care; The home provides care and support at all times; meals and The staff are very friendly. Each person who completed a survey told us that they know who to speak to if they are not happy and how to make a complaint. The Commission has received no complaints or concerns about the home and there have been no safeguarding alerts, which might have indicated people were at risk of abuse. We received two survey responses from health care professionals who know Meadowside. Asked what the home does well they told us: Provides excellent residential care in a homely environment. Staff are friendly and knowledgeable and recent renovation has improve the front door and reception area and Identify and address need for changes in service and liaison with other agencies. Social inclusion. Asked what the home could do better they said: Structure and setting for reviews and ensuring privacy. Annual Service Review Page 4 of 6 The home continues to let us know about things that have happened since our last key inspection and they have shown that they have managed issues well. They work well with us and have shown us that their service continues to provide excellent outcomes for the people who use it. What are we going to do as a result of this annual service review? We are not going to change our inspection plan, and will do a key inspection by 9th March 2012. However we can inspect the service at any time if we have concerns about the quality of the service or the safety of the people using the service. Annual Service Review Page 5 of 6 Reader Information Document Purpose: Author: Audience: Further copies from: Annual service review CQC General Public 0870 240 7535 (national contact centre) Our duty to regulate social care services is set out in the Care Standards Act 2000. The content of which can be found on our website. Helpline: Telephone: 03000 616161 Email: enquiries@cqc.org.uk Web: www.cqc.org.uk We want people to be able to access this information. If you would like a copy of the findings in a different format or language please contact our helpline or go to our website. © Care Quality Commission 2010 This publication may be reproduced in whole or in part in any format or medium for non-commercial purposes, provided that it is reproduced accurately and not used in a derogatory manner or in a misleading context. The source should be acknowledged, by showing the publication title and © Care Quality Commission 2010. 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