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Care Home: Melbourne Home

  • 263 London Road Leicester LE2 3BE
  • Tel: 01162706771
  • Fax: 01162700682

The date of the last key inspection was the 1st February 2007. The fees for 2009 are from #380 to #448 A copy of the most recent inspection report can be found in the entrance hall. Melbourne Home is a large three storey Victorian building situated on the corner of London and Springfield Road. The home is set in pleasant well kept grounds which are easily accessible to service users. The home is close to a range of facilities and services. The home can accommodate up to seventeen older people in very spacious, well-equipped single rooms. Rooms are available on all three floors. All floors are accessible by lift. The communal areas of the home are comfortable and homely. There is a large lounge and additional sun lounge and dining room, together with a veranda on the first floor. The Home is owned by a charitable trust and describes itself as aAnnual Service Review 12009Christian residential care home. The Home organises in house religious services every week, which are generally appreciated by the people who live there.Annual Service Review

  • Latitude: 52.617000579834
    Longitude: -1.1109999418259
  • Manager: Deborah Edwards
  • Price p/w: £414
  • UK
  • Total Capacity: 17
  • Type: Care home only
  • Provider: Melbourne Hall Home Trust
  • Ownership: Voluntary
  • Care Home ID: 10585
Residents Needs:
Old age, not falling within any other category

Previous Inspections

This may not be the latest inspection for this service as we are having techinical problems updating from CQC - please check directly on the regulators website for the most recent report; bestcarehome hopes to be back to regular updates shortly.

For extracts, read the latest CQC inspection for Melbourne Home.

Annual service review Name of Service: Melbourne Home The quality rating for this care home is: The rating was made on: two star good service 0 5 0 1 2 0 0 9 A quality rating is our assessment of how well a care home, agency or scheme is meeting the needs of the people who use it. We give a quality rating following a full review of the service. We call this review a ‘key’ inspection We do an annual service review when there has been no key inspection of the service in the last 12 months. It does not involve a visit to the service but is a summary of new information given to us, or collected by us, since the last key inspection or annual service review.   Has this annual service review changed our opinion of the service?   No You should read the last key inspection report for this service to get a full picture of how well outcomes for the people using the service are being met. The date by which we will do a key inspection: Name of inspector: Keith Charlton Date of this annual service review: 0 4 0 1 2 0 1 0 Annual Service Review Page 1 of 7 Information about the service Address of service: 263 London Road Leicester LE2 3BE 01162706771 01162700682 Telephone number: Fax number: Email address: Provider web address:   Name of registered provider(s): Conditions of registration: Category(ies) : old age, not falling within any other category Conditions of registration: No additional conditions of service. Melbourne Hall Home Trust Number of places (if applicable): Under 65 Over 65 0 17 Have there been any changes in the ownership, management or the No service’s registration details in the last 12 months? If yes, what have they been: Date of last key inspection: Date of last annual service review (if applicable): Brief description of the service The date of the last key inspection was the 1st February 2007. The fees for 2009 are from #380 to #448 A copy of the most recent inspection report can be found in the entrance hall. Melbourne Home is a large three storey Victorian building situated on the corner of London and Springfield Road. The home is set in pleasant well kept grounds which are easily accessible to service users. The home is close to a range of facilities and services. The home can accommodate up to seventeen older people in very spacious, well-equipped single rooms. Rooms are available on all three floors. All floors are accessible by lift. The communal areas of the home are comfortable and homely. There is a large lounge and additional sun lounge and dining room, together with a veranda on the first floor. The Home is owned by a charitable trust and describes itself as a Annual Service Review Page 2 of 7 0 5 0 1 2 0 0 9 Christian residential care home. The Home organises in house religious services every week, which are generally appreciated by the people who live there. Annual Service Review Page 3 of 7 Service update since the last key inspection or annual service review: What did we do for this annual service review? The last key inspection of this service was carried out on 1/2/2007. The home has been registered with the Care Commission since 2004 and is a medium size residential home, managed by Mrs. Deborah Edwards. The home was found to provide good outcomes for residents. when it received its last key inspection. No regulatory action has been taken against the provider to indicate that the Provider is unfit to manage a care home. The Registered Provider has complied with the responsibilities of a Registered Provider within this service. We looked at all the information that we have received, since the last key inspection or annual service review. This included: Information we have about how the service has managed any complaints: there have been no complaints made to the Care Quality Commission (CQC) since the last inspection. The Manager also reported that no complaints have been made to the organisation in the last twelve months. What the service has told us about things that have happened in the service, which are called notifications and are a legal requirement: There have been a small number of notifications regarding relevant issues sent to the CQC, which have been dealt with in a fully satisfactory manner. The previous key inspection. No other visits have been made to the service in the last twelve months. No other information has been received from any other relevant organisations. The annual quality assurance assessment, (AQAA), has been sent to us by the service. The AQAA is a self assessment that focuses on how well outcomes are being met for people using the service. It also gives us some numerical information about the service. Surveys have been sent out to residents and staff to give their opinions as to the quality of care provided. What has this told us about the service? The AQAA was detailed and well recorded and gave us the information we asked for. This included essential policies and procedures that need to be in place for the proper running of the home and contained practices to ensure that residents needs are the primary focus of the homes work. The only omissions we found from this document is that policies and procedures are needed for the EC Regulation 852 and Food Hygiene Regulations 2006, and working with volunteers. We received eight surveys from people living at the home and from five staff. Surveys from people were overwhelmingly positive about the service: Annual Service Review Page 4 of 7 They look after you very well when you are poorly. They are good at, Cleanliness and welcoming. Helpful. Very well looked after. Surveys from staff were also positive about the service: We endeavor to make the home a safe, loving place for the residents, trying to meet each individual need. We, Cater for individual needs, spiritual welfare, activities and outings and have good menus. We have good care and excellent food. It is like a proper homely home so residents feel they are a real part of it....We do lots of activities and outings. Melbourne Home is a pleasant well run home. There were a small number of negative comments: We could have better decor, encourage more input from relatives, more staff meetings, encourage and promote more consistency between staff in the care of residents and better cover on some shifts. The Manager has answered these issues by stating that two bathrooms are due to be decorated and decor is reviewed yearly with action taken, relatives are encouraged to participate, Staff Meetings are held every three months (the National Standard is every two months), teamwork has been reviewed and improved and that staffing levels are higher than required except in unusual circumstances such as widespread illness in the home. I feel we dont get the support of the Manager and extra pressure is put on the Assistant Manager....which affects the smooth running of the home. The Manager replied to this by stating that this is not the case and even in exceptional circumstances she is always available for support. Team work, could be better. (See the explanation above). I have often waited 20 to 30 minutes for the commode. The Manager replied to this by stating that whilst this could have occurred when a number of residents were ill, this would not be the case generally, though it will be monitored and brought to the attention of staff. I do not understand why I am no longer able to have a weekly bath. The Manager replied to this by stating that residents are all offered a weekly bath and people with more needs are offered more than this. Taking into account all the information we have our judgement is that the home still recognises how to provide an good service and has identified improvements that the home intends to make. Annual Service Review Page 5 of 7 What are we going to do as a result of this annual service review? We would like the Responsible Individual to look into the issues raised above and send us a response to how they will be tackled, though there is no need to do a random inspection to look at any issues raised or to bring forward our next key inspection, though we can inspect at any time if a need arises to do so. Annual Service Review Page 6 of 7 Reader Information Document Purpose: Author: Audience: Further copies from: Annual service review CQC General Public 0870 240 7535 (national contact centre) Our duty to regulate social care services is set out in the Care Standards Act 2000. The content of which can be found on our website. Helpline: Telephone: 03000 616161 Email: enquiries@cqc.org.uk Web: www.cqc.org.uk We want people to be able to access this information. If you would like a copy of the findings in a different format or language please contact our helpline or go to our website. Copyright © (2009) Care Quality Commission (CQC). This publication may be reproduced in whole or in part, free of charge, in any format or medium provided that it is not used for commercial gain. This consent is subject to the material being reproduced accurately and on proviso that it is not used in a derogatory manner or misleading context. The material should be acknowledged as CQC copyright, with the title and date of publication of the document specified. Annual Service Review Page 7 of 7 - Please note that this information is included on www.bestcarehome.co.uk under license from the regulator. Re-publishing this information is in breach of the terms of use of that website. Discrete codes and changes have been inserted throughout the textual data shown on the site that will provide incontrovertable proof of copying in the event this information is re-published on other websites. The policy of www.bestcarehome.co.uk is to use all legal avenues to pursue such offenders, including recovery of costs. You have been warned!

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