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Care Home: Millway House Care Home

  • Millway House Care Home Weyhill Andover Hampshire SP11 8DE
  • Tel: 01264773737
  • Fax: 01264773029
  • Planned feature Advertise here!

Millway House is a registered care home offering nursing care and personal support for up to 26 residents in the older person category. The home, which is owned and managed by The J.Sai Group Limited, is situated in Weyhill within a mile of the centre of the North Hampshire town of Andover and close to local amenities. Accommodation is provided on two floors with a passenger lift that permits access to all parts of the home and a large well-maintained garden including persons using a wheelchair. At the time of the inspection registration for a new manager who was in post had been applied for. Fees varied between £600 and £800 per month.

  • Latitude: 51.21900177002
    Longitude: -1.555999994278
  • Manager: Mrs Elaine Susan Perkis
  • Price p/w: ~
  • UK
  • Total Capacity: 58
  • Type: Care home with nursing
  • Provider: J Sai Group Ltd
  • Ownership: Private
  • Care Home ID: 10788
Residents Needs:
Dementia, Physical disability, Old age, not falling within any other category

Latest Inspection

This is the latest available inspection report for this service, carried out on 29th October 2007. CSCI has not published a star rating for this report, though using similar criteria we estimate that the report is Good. The way we rate inspection reports is consistent for all houses, though please be aware that this may be different from an official CSCI judgement.

The inspector made no statutory requirements on the home as a result of this inspection and there were no outstanding actions from the previous inspection report.

For extracts, read the latest CQC inspection for Millway House Care Home.

What the care home does well The home provides care in a well maintained pleasant, and welcoming environment by a well managed supported, motivated, well-trained, qualified and stable staff team who work as a team and in a manner that recognises resident`s need for personal privacy and dignity. Areas of particular note are arrangements and quality of food, staffing and management all of which were assessed as excellent. What has improved since the last inspection? Since the last inspection the management and monitoring of the quality and delivery of the service. The involvement of staff at all levels in producing plans to improve the service. The forward planning by use of action plans What the care home could do better: There were no areas of concern noted and any requirements or recommendations made. However the service could be improved by producing menus in a format that all residents could understand and by the expansion tothe existing residents quality monitoring system to seek the views of resident`s representatives and visiting health and social care professionals CARE HOMES FOR OLDER PEOPLE Millway House Care Home Weyhill Andover Hampshire SP11 8DE Lead Inspector Peter J McNeillie Unannounced Inspection 29th October 2007 09:00 X10015.doc Version 1.40 Page 1 The Commission for Social Care Inspection aims to: • • • • Put the people who use social care first Improve services and stamp out bad practice Be an expert voice on social care Practise what we preach in our own organisation Reader Information Document Purpose Author Audience Further copies from Copyright Inspection Report CSCI General Public 0870 240 7535 (telephone order line) This report is copyright Commission for Social Care Inspection (CSCI) and may only be used in its entirety. Extracts may not be used or reproduced without the express permission of CSCI www.csci.org.uk Internet address Millway House Care Home DS0000033059.V347392.R01.S.doc Version 5.2 Page 2 This is a report of an inspection to assess whether services are meeting the needs of people who use them. The legal basis for conducting inspections is the Care Standards Act 2000 and the relevant National Minimum Standards for this establishment are those for Care Homes for Older People. They can be found at www.dh.gov.uk or obtained from The Stationery Office (TSO) PO Box 29, St Crispins, Duke Street, Norwich, NR3 1GN. Tel: 0870 600 5522. Online ordering: www.tso.co.uk/bookshop This report is a public document. Extracts may not be used or reproduced without the prior permission of the Commission for Social Care Inspection. Millway House Care Home DS0000033059.V347392.R01.S.doc Version 5.2 Page 3 SERVICE INFORMATION Name of service Millway House Care Home Address Weyhill Andover Hampshire SP11 8DE Telephone number Fax number Email address Provider Web address Name of registered provider(s)/company (if applicable) Name of registered manager (if applicable) Type of registration No. of places registered (if applicable) 01264 773737 J Sai Group Limited Vacant Care Home 26 Category(ies) of Old age, not falling within any other category registration, with number (26), Terminally ill over 65 years of age (26) of places Millway House Care Home DS0000033059.V347392.R01.S.doc Version 5.2 Page 4 SERVICE INFORMATION Conditions of registration: Date of last inspection 12th March 2007 Brief Description of the Service: Millway House is a registered care home offering nursing care and personal support for up to 26 residents in the older person category. The home, which is owned and managed by The J.Sai Group Limited, is situated in Weyhill within a mile of the centre of the North Hampshire town of Andover and close to local amenities. Accommodation is provided on two floors with a passenger lift that permits access to all parts of the home and a large well-maintained garden including persons using a wheelchair. At the time of the inspection registration for a new manager who was in post had been applied for. Fees varied between £600 and £800 per month. Millway House Care Home DS0000033059.V347392.R01.S.doc Version 5.2 Page 5 SUMMARY This is an overview of what the inspector found during the inspection. This key unannounced visit was the first inspection for the years 2007/08 and took place on 29/10/07 between the hours of 09.00 am and 1.30 pm during which all of the key standards for care homes for older persons were assessed. A number of sources of information and evidence were considered in producing this report including a visit to the home, notifications to the Commission for Social Care Inspection (C.S.C.I.) under regulation 37, examining residents assessments, care plans, staff training records, policies and procedures, comments by management, staff, residents, visiting health care professionals, residents relatives, the results of an in house residents satisfaction survey and information provided by the manager in a statutory Annual Quality Assurance Assessment (A.Q.A.A) . During this visit in the absence of the manager we were assisted by her deputy. Our findings were discussed with the manager and the registered provider by telephone on the day following our visit. The results/findings contained in this report will determine the frequency and type of future inspections What the service does well: What has improved since the last inspection? What they could do better: There were no areas of concern noted and any requirements or recommendations made. However the service could be improved by producing menus in a format that all residents could understand and by the expansion to Millway House Care Home DS0000033059.V347392.R01.S.doc Version 5.2 Page 6 the existing residents quality monitoring system to seek the views of resident’s representatives and visiting health and social care professionals Please contact the provider for advice of actions taken in response to this inspection. The report of this inspection is available from enquiries@csci.gsi.gov.uk or by contacting your local CSCI office. The summary of this inspection report can be made available in other formats on request. Millway House Care Home DS0000033059.V347392.R01.S.doc Version 5.2 Page 7 DETAILS OF INSPECTOR FINDINGS CONTENTS Choice of Home (Standards 1–6) Health and Personal Care (Standards 7-11) Daily Life and Social Activities (Standards 12-15) Complaints and Protection (Standards 16-18) Environment (Standards 19-26) Staffing (Standards 27-30) Management and Administration (Standards 31-38) Scoring of Outcomes Statutory Requirements Identified During the Inspection Millway House Care Home DS0000033059.V347392.R01.S.doc Version 5.2 Page 8 Choice of Home The intended outcomes for Standards 1 – 6 are: 1. 2. 3. 4. 5. 6. Prospective service users have the information they need to make an informed choice about where to live. Each service user has a written contract/ statement of terms and conditions with the home. No service user moves into the home without having had his/her needs assessed and been assured that these will be met. Service users and their representatives know that the home they enter will meet their needs. Prospective service users and their relatives and friends have an opportunity to visit and assess the quality, facilities and suitability of the home. Service users assessed and referred solely for intermediate care are helped to maximise their independence and return home. The Commission considers Standards 3 and 6 the key standards to be inspected. JUDGEMENT – we looked at outcomes for the following standard(s): 3 and 6 Quality in this outcome area is good. This judgement has been made using available evidence including a visit to this service. The home has a system of assessing and identifying residents needs which ensures their safety and that there assessed needs can be met. Intermediate care is not available. EVIDENCE: A sample of three residents records and pre admission assessments of need and risk were viewed. All of the records viewed confirmed that potential residents are only admitted following a full assessment of their needs and risks by the manager or another member of the homes management team using an assessment tool that is part Millway House Care Home DS0000033059.V347392.R01.S.doc Version 5.2 Page 9 of a commercially available care planning system employed throughout the home. All potential residents and /residents representatives are invited to visit the home for a meal or an overnight stay prior to an admission being agreed. As part of the admission process management liaise with external health care professionals who are asked to comment in writing regarding any care needs, risks, equipment and aids that need to be taken into consideration when developing a plan of care. Records viewed and residents spoken with confirmed that they were consulted and contributed to the assessment process. As part of the managers newly introduced internal quality audit system, which is based on the minimum national standards, all assessments are subject to regular scrutiny to ensure consistency and quality. Millway House Care Home DS0000033059.V347392.R01.S.doc Version 5.2 Page 10 Health and Personal Care The intended outcomes for Standards 7 – 11 are: 7. 8. 9. 10. 11. The service user’s health, personal and social care needs are set out in an individual plan of care. Service users’ health care needs are fully met. Service users, where appropriate, are responsible for their own medication, and are protected by the home’s policies and procedures for dealing with medicines. Service users feel they are treated with respect and their right to privacy is upheld. Service users are assured that at the time of their death, staff will treat them and their family with care, sensitivity and respect. The Commission considers Standards 7, 8, 9 and 10 the key standards to be inspected. JUDGEMENT – we looked at outcomes for the following standard(s): 7,8 and 9. Quality in this outcome area is good. This judgment has been made using available evidence including a visit to this service. The arrangements for planning care are clear ensuring that the health, personal care and medication needs of residents are met and their privacy and rights respected. EVIDENCE: A sample of three residents care plans and records were viewed and a number of residents spoken to individually or in groups. All of the residents spoken with confirmed they were very happy, received good care and support, contented, liked the staff and management, were treated with respect felt wanted and would recommend the home to anyone”. Millway House Care Home DS0000033059.V347392.R01.S.doc Version 5.2 Page 11 Residents confirmed that staff always knocks on their bedroom door and wait before entering, a practice we observed during this visit. Residents responses to our questions relating to how they were cared for and living in the home were all very positive and included comments such as “ Better than a hotel”,” A1”” I am more than happy”,” Well satisfied”,” Care is very good” “The staff are great.” All of the care plans viewed, which were based on pre admission assessments of need and risk (section 1- 6 of this report refers) reflected residents views wishes, choices and aspirations. All care plans were reviewed monthly and updated to reflect individual residents changing needs and included confirmation that residents were consulted about and participated in the production of the plan. Apart from the monthly review all care plans were audited bi monthly by the manger as part of an internal quality monitoring system. Residents spoken with confirmed they were able to see the doctor or any other health and social care professional of their choice when they needed to. The records viewed indicated that apart from doctors, district nurses, physitherapists, occupational therapists and other specialists had, as required, been consulted. Residents currently have a choice of up to sixteen doctors from six local practices this allows for residents to consult a doctor of the same gender as themselves if they wish. Records were kept of appointments with GPs, dentist, optician, chiropodist and any other external health and social care professional and included details of any advice and treatment given. Medication records confirmed that all prescribed drugs and medicines, which are securely stored, are dispensed by a pharmacist into a blister pack system and administered by trained nurses. The pharmacist also visits the home on regular basis and gives advice on all medication related subjects such as storage, staff training administration and disposal. The record of drugs and medicines administered to residents and unwanted drugs disposed of were complete and accurate. Records also confirmed regular audits by the manager of all drug/medicines were undertaken. A procedure that ensures residents who wish may assume responsibility for their own medication was in place. Records indicated following a risk assessment no residents were responsible for there own medication. Millway House Care Home DS0000033059.V347392.R01.S.doc Version 5.2 Page 12 Daily Life and Social Activities The intended outcomes for Standards 12 - 15 are: 12. 13. 14. 15. Service users find the lifestyle experienced in the home matches their expectations and preferences, and satisfies their social, cultural, religious and recreational interests and needs. Service users maintain contact with family/ friends/ representatives and the local community as they wish. Service users are helped to exercise choice and control over their lives. Service users receive a wholesome appealing balanced diet in pleasing surroundings at times convenient to them. The Commission considers all of the above key standards to be inspected. JUDGEMENT – we looked at outcomes for the following standard(s): 12,13,14 and 15. Quality in this outcome area is good. This judgement has been made using available evidence including a visit to this service. The social activities, family contacts and the provision of varied and nutritious meals were well managed and reflected service users interests and choices. EVIDENCE: A selection of recreational activities and entertainments was displayed and available to residents mainly organised by Age Concern volunteers. Among those activities displayed were sing a long, games, reflexology and pat dogs. Residents spoken with confirmed there was generally something to do but no one was forced to join in and activities had improved. Millway House Care Home DS0000033059.V347392.R01.S.doc Version 5.2 Page 13 Recognising that the provision of stimulating activities was very important to residents and wishing to improve them the manager has employed a full time activities coordinator. Currently a review of all activities is being undertaken as it is felt this aspect of the homes performance will improve also will require more input and organisation when the new extension currently being built is opened. The home has regular visits from local Church of England clergy who conduct services and /communion in the home. The needs of members from any other Christian denominations or other faiths can be catered for but at the time of this visit no members from other faiths were residing in the home. Residents confirmed they were fully consulted and were able to exercise choice in all aspects of their lives for example; when to get up and go to bed, mealtimes and where meals are taken, visiting times and the right to receive and converse with visitors in private All residents are able to receive and make telephone calls in private. Residents also confirmed visitors were welcome at any time and that they were able to maintain links with the local community. The quality, quantity, presentation and choice of food served came in for particular praise from the residents. A daily menu based on resident’s likes and dislikes was displayed. At present the menu is only displayed in a written format. With the enlargement of the home and the likelihood of more residents suffering from dementia being cared for, we highlighted the need to for menus to be displayed in format that all residents would understand. This is of prime importance for persons with dementia who may find the addition of pictures would be beneficial to understanding the daily menu and when making choices. The cook who was very enthusiastic about this idea gave a verbal undertaking she would look into the way menus were displayed in future. Vegetarian options are always available. Persons on special diets religious or medical can also be catered for following individual written nutritional assessments, which are carried out, on all residents. We joined residents for their mid day meal that was conducted in a relaxed unhurried manner with staff available to give any resident assistance should they require it. We can confirm the quality, choice and excellent presentation of the meal during our visit. Tea and coffee making facilities were available to all residents and visitors at all times. Millway House Care Home DS0000033059.V347392.R01.S.doc Version 5.2 Page 14 Millway House Care Home DS0000033059.V347392.R01.S.doc Version 5.2 Page 15 Complaints and Protection The intended outcomes for Standards 16 - 18 are: 16. 17. 18. Service users and their relatives and friends are confident that their complaints will be listened to, taken seriously and acted upon. Service users’ legal rights are protected. Service users are protected from abuse. The Commission considers Standards 16 and 18 the key standards to be. JUDGEMENT – we looked at outcomes for the following standard(s): 16 and 18. Quality in this outcome area is good. This judgement has been made using available evidence including a visit to this service. The home has clear policies and procedures in place which ensures residents are protected from abuse. The complaints procedure was satisfactory with evidence that residents feel their views will be acted upon. EVIDENCE: An in house Adult Protection policy and procedure that operates in tandem with the policy and procedure produced by Hampshire County Council designed to safeguard residents from abuse was available. Records viewed and staff spoken with confirmed they had received training in recognising various types of abuse. All were able to demonstrate they knew the procedure to follow should they witness or suspect the abuse of any resident. The homes complaints procedure, which included information on how to contact The Commission for Social Care Inspection (C.S.C.I), was seen, as was a record of complaints. Millway House Care Home DS0000033059.V347392.R01.S.doc Version 5.2 Page 16 The procedure which was also included in the service users guide and the brochure given to all residents on admission was also displayed in the entrance to the home with a copy of the residents charter of rights, the last C.S.C.I. report and a summary of the results of the latest residents satisfaction survey. No complaints had been received by C.S.C.I. since the last inspection Residents spoken to said felt comfortable in raising any concerns they had with the homes management or any member of staff and confident any matters raised would be dealt with fairly and promptly. Staff also confirmed they felt confident in raising any matter or complaint with the homes management on behalf of a resident. Millway House Care Home DS0000033059.V347392.R01.S.doc Version 5.2 Page 17 Environment The intended outcomes for Standards 19 – 26 are: 19. 20. 21. 22. 23. 24. 25. 26. Service users live in a safe, well-maintained environment. Service users have access to safe and comfortable indoor and outdoor communal facilities. Service users have sufficient and suitable lavatories and washing facilities. Service users have the specialist equipment they require to maximise their independence. Service users’ own rooms suit their needs. Service users live in safe, comfortable bedrooms with their own possessions around them. Service users live in safe, comfortable surroundings. The home is clean, pleasant and hygienic. The Commission considers Standards 19 and 26 the key standards to be inspected. JUDGEMENT – we looked at outcomes for the following standard(s): 19 and 26. Quality in this outcome area is good. This judgement has been made using available evidence including a visit to this service. A safe, well maintained, clean and suitably furnished home is provided for residents which meets their needs. EVIDENCE: All areas of the home were clean and free from unpleasant odours and obvious hazards. Residents confirmed the home is always clean and smells fresh. Furniture was comfortable, homely and met residents needs. Millway House Care Home DS0000033059.V347392.R01.S.doc Version 5.2 Page 18 As part of the future plan, planning permission has been obtained and building commenced to provide an additional wing onto the existing building which will add a further twenty-four bedrooms all with en suite facilities. It is anticipated part of the new wing will be in use within a matter of weeks. An application to vary the current registration has been made. Since the last inspection communal areas and bedrooms continue to be redecorated and re-furbished as part of a rolling improvement programme. Individual and general professional assessments to ensure that any communal and personal aids and equipment required by residents are available have been carried out. Aids currently in use within the home include hoists (various) special chairs; beds, bed side rails, raised toilets, ramps, and passenger lift, beds walking frames, sticks, handrails, walkin showers, wheelchairs and stand aids. Due to building works parts of the garden has been fenced off to ensure residents safety. We were informed when the building is complete the garden will be re landscaped and returned to residents for their use. Millway House Care Home DS0000033059.V347392.R01.S.doc Version 5.2 Page 19 Staffing The intended outcomes for Standards 27 – 30 are: 27. 28. 29. 30. Service users’ needs are met by the numbers and skill mix of staff. Service users are in safe hands at all times. Service users are supported and protected by the home’s recruitment policy and practices. Staff are trained and competent to do their jobs. The Commission consider all the above are key standards to be inspected. JUDGEMENT – we looked at outcomes for the following standard(s): 27,28,29 and 30. Quality in this outcome area is excellent. This judgement has been made using available evidence including a visit to this service. Resident’s needs are met by sufficient numbers of well trained and supported staff who are recruited and selected using a procedure designed to protect all residents. EVIDENCE: At the time of the inspection the five care staff on duty were supported by a number of other personnel including, the deputy manager a housekeeper, two cleaners, a handy man and a cook. Residents confirmed the number of staff available ensured help was always prompt, efficient and carried in a pleasant and discreet manner. Care staff commented they had ample time to carry out their tasks. Three waking care staff one of which is a qualified nurse are available at night. Staffing levels are frequently reviewed and adjusted to ensure the assessed needs of residents are met at all times. Millway House Care Home DS0000033059.V347392.R01.S.doc Version 5.2 Page 20 On commencing their employment all staff undergo an in house and skills for care induction followed by the opportunity to participate in a National Vocational Qualification. (N.V.Q.) At the time of the inspection 88.2 of staff had been trained to N.V.Q level 2 of these 17.6 are involved in further training to NVQ level 3. A further 11.8 are currently on a course at level 2. Apart from care staff undertaking N.V.Q. training support staff have also been involved. All domestic staff had achieved NVQ level 1 qualification in cleaning. Training and refresher courses on additional subjects such as the administration of medicines, food hygiene, infection control moving and handling, dementia, fire safety, control of substances hazardous to health (COSHH), palliative care, challenging behaviour, protecting persons from abuse and infection control. All training is recorded and reviewed at regular intervals. The staff group within the home is very stable many staff having worked in the home for years. Staff at all levels expressed real satisfaction in working in the home and said they felt part of a team all of whom were important whatever their title or responsibilities Due to the absence of the manager we were unable to access staff recruitment and selection records. The pre inspection documentation provided by the manager stated all staff are recruited in accordance with the home’s selection and recruitment procedure which includes the completion of an application form, an interview, signing a rehabilitation of offenders declaration and satisfactory Criminal Records Bureau (CRB), Protection of Vulnerable Adults (POVA), immigration, qualification and reference checks. All staff spoken to confirmed they had been employed in accordance with the procedure described above. Millway House Care Home DS0000033059.V347392.R01.S.doc Version 5.2 Page 21 Management and Administration The intended outcomes for Standards 31 – 38 are: 31. 32. 33. 34. 35. 36. 37. 38. Service users live in a home which is run and managed by a person who is fit to be in charge, of good character and able to discharge his or her responsibilities fully. Service users benefit from the ethos, leadership and management approach of the home. The home is run in the best interests of service users. Service users are safeguarded by the accounting and financial procedures of the home. Service users’ financial interests are safeguarded. Staff are appropriately supervised. Service users’ rights and best interests are safeguarded by the home’s record keeping, policies and procedures. The health, safety and welfare of service users and staff are promoted and protected. The Commission considers Standards 31, 33, 35 and 38 the key standards to be inspected. JUDGEMENT – we looked at outcomes for the following standard(s): 31,33,35 and 38. Quality in this outcome area is good. This judgement has been made using available evidence including a visit to this service. The management of the home ensures the health, safety and welfare of residents and staff are promoted and the home is run in the best interests of the residents whose views about living in the home are formally sought. EVIDENCE: Millway House Care Home DS0000033059.V347392.R01.S.doc Version 5.2 Page 22 The experienced manager who has been in post since March 2007 is a qualified general nurse and is in addition is working towards obtaining an N.V.Q. qualification in management and care level 4. An application to register as the manager of the home has been applied for. In talking with staff the we confirmed since coming into post that the manager has established a well defined management structure and internal auditing system designed to maintain and improve the care practices and communication within the home. This is being achieved in part by implementing regular management and staff meetings, regular individual staff supervision and carrying out regular resident satisfaction surveys. The views of the residents, which are reflected in an action plan, are seen as key in highlighting areas that may require improvement or attention. The results from the most recent survey of residents, which are displayed in the entrance of the home, resulted in 77 of those surveyed stating the service was excellent or good. Of the remainder only 3 expressed any sort of dissatisfaction. At present the views of residents representatives and visiting health care professionals are not being formally sought. A representative of the organisation in accordance with regulation 26 undertakes monthly visits. Reports following these visits also assist in adding information to the action planning process. We were informed the home does not hold any residents money for safekeeping. A corporate health and safety policy was in place to ensure the day-to-day safety of staff and residents. Procedures include, weekly health and safety checks, the regular servicing of equipment, staff training in the techniques of moving and handling infection control, control of substances hazardous to health (C.O.S.H.H.) first aid, health and safety, reporting accidents and procedures to follow in the event of fire (including evacuation). All of the hot water supplies to baths were fitted with thermostatic controls are set at 43 degrees centigrade and all radiators and hot pipes covered. Millway House Care Home DS0000033059.V347392.R01.S.doc Version 5.2 Page 23 SCORING OF OUTCOMES This page summarises the assessment of the extent to which the National Minimum Standards for Care Homes for Older People have been met and uses the following scale. The scale ranges from: 4 Standard Exceeded 2 Standard Almost Met (Commendable) (Minor Shortfalls) 3 Standard Met 1 Standard Not Met (No Shortfalls) (Major Shortfalls) “X” in the standard met box denotes standard not assessed on this occasion “N/A” in the standard met box denotes standard not applicable CHOICE OF HOME Standard No Score 1 2 3 4 5 6 ENVIRONMENT Standard No Score 19 20 21 22 23 24 25 26 X X 3 X X N/A HEALTH AND PERSONAL CARE Standard No Score 7 3 8 3 9 3 10 3 11 3 DAILY LIFE AND SOCIAL ACTIVITIES Standard No Score 12 3 13 3 14 3 15 4 COMPLAINTS AND PROTECTION Standard No Score 16 3 17 3 18 3 3 X X X X X X 3 STAFFING Standard No Score 27 4 28 4 29 3 30 3 MANAGEMENT AND ADMINISTRATION Standard No 31 32 33 34 35 36 37 38 Score 4 x 3 X X X X 3 Millway House Care Home DS0000033059.V347392.R01.S.doc Version 5.2 Page 24 Are there any outstanding requirements from the last inspection? STATUTORY REQUIREMENTS This section sets out the actions, which must be taken so that the registered person/s meets the Care Standards Act 2000, Care Homes Regulations 2001 and the National Minimum Standards. The Registered Provider(s) must comply with the given timescales. No. Standard Regulation Requirement Timescale for action RECOMMENDATIONS These recommendations relate to National Minimum Standards and are seen as good practice for the Registered Provider/s to consider carrying out. No. Refer to Standard Good Practice Recommendations Millway House Care Home DS0000033059.V347392.R01.S.doc Version 5.2 Page 25 Commission for Social Care Inspection Hampshire Office 4th Floor Overline House Blechynden Terrace Southampton SO15 1GW National Enquiry Line: Telephone: 0845 015 0120 or 0191 233 3323 Textphone: 0845 015 2255 or 0191 233 3588 Email: enquiries@csci.gsi.gov.uk Web: www.csci.org.uk © This report is copyright Commission for Social Care Inspection (CSCI) and may only be used in its entirety. Extracts may not be used or reproduced without the express permission of CSCI Millway House Care Home DS0000033059.V347392.R01.S.doc Version 5.2 Page 26 - Please note that this information is included on www.bestcarehome.co.uk under license from the regulator. Re-publishing this information is in breach of the terms of use of that website. 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