Latest Inspection
This is the latest available inspection report for this service, carried out on 12th April 2010. it is an annual review prepared by CQC after examining previous reports and information from the provider. At the time of this report, CQC judged the service to be Good.
The inspector made no statutory requirements on the home as a result of this inspection
and there were no outstanding actions from the previous inspection report.
For extracts, read the latest CQC inspection for Milverton Road Care Home.
Annual service review
Name of Service: Milverton Road Care Home The quality rating for this care home is: The rating was made on: two star good service 3 0 0 3 2 0 0 9 A quality rating is our assessment of how well a care home, agency or scheme is meeting the needs of the people who use it. We give a quality rating following a full review of the service. We call this review a ‘key’ inspection We do an annual service review when there has been no key inspection of the service in the last 12 months. It does not involve a visit to the service but is a summary of new information given to us, or collected by us, since the last key inspection or annual service review.
Has this annual service review changed our opinion of the service?
No You should read the last key inspection report for this service to get a full picture of how well outcomes for the people using the service are being met. The date by which we will do a key inspection: Name of inspector: Meryl Bailey Date of this annual service review: 1 2 0 3 2 0 1 0 Annual Service Review Page 1 of 5 Information about the service
Address of service: 70-74 Milverton Road Bestwood Park Nottingham NG5 5RH 01159160720 01159160748 Telephone number: Fax number: Email address: Provider web address:
www.mencap.org.uk Royal Mencap Society Name of registered provider(s): Conditions of registration: Category(ies) : learning disability Conditions of registration: Registered for Learning disability (LD) - 6 Number of places (if applicable): Under 65 Over 65 6 0 Have there been any changes in the ownership, management or the No service’s registration details in the last 12 months? If yes, what have they been: Date of last key inspection: Date of last annual service review (if applicable): Brief description of the service Milverton Road Care Home is a detached property, which has been converted from three terraced houses. It is not accessible to wheelchair users. The home is sited within a residential community with access to a variety of local facilities and is within walking distance of Arnold town centre. Alternative communication methods are used with most service users and varying support is given to enable individuals to maintain some independence. Full information about fees and the service provided is available on request from Mencap regional offices and from the home. 3 0 0 3 2 0 0 9 Annual Service Review Page 2 of 5 Service update since the last key inspection or annual service review:
What did we do for this annual service review? We looked at all the information that we have received, or asked for, since the last inspection of the service. This included: The annual quality assurance assessment (AQAA) that was sent to us by the service. The AQAA is a self-assessment that focuses on how well outcomes are being met for people using the service. It also gave us some numerical information about the service. Surveys returned to us by people using the service and from staff and other people with an interest in the service. Information we have about how the service has managed any complaints. What the service has told us about things that have happened in the service, these are called notifications and are a legal requirement. The previous key inspection and the results of any other visits that we have made to the home in the last 12 months. Relevant information from other organisations. What any other people have told us about the service. What has this told us about the service? We received the Annual Quality Assurance Assessment (AQAA) in March 2010. It was very comprehensive and gave us all the information we needed. We looked at the information in the AQAA and our judgement is that the home is still providing a good service and that they know what action they need to take to maintain the quality of the service. People living at the home always appear happy with the service there. We received completed survey forms from key workers on behalf of 4 people. These have shown us that, where needed, people receive a great deal of individual attention from staff that know them well. People are particularly pleased with the range of activities and holidays available to them as well as the support they receive within the home. Specific comments included: (name) has input on any changes made at home, i.e Decor, choice of staff, social events... (The home) supports individual choice. Care packages are tailored to suite individual needs. There are always plenty of activities to get involved in The home is clean and the staff friendly. Im helped to book and choose my holidays. I like the staff. I like my room. Im happy. There were no comments or suggestions for improving the service. We received Annual Service Review Page 3 of 5 comments from ten staff that work at the home. All of them continue to be very satisfied with the quality of the training they received. They were proud of individual support they were able to give. Two of them indicated that they know they need to continue to improve on showing the evidence of what they do and they told us they are working together to always promote personal choice. We have a really good positive staff team who support the individual and each other really well. The manager told us in the AQAA that people living in the home are consulted individually rather than through meetings as they have individual communication needs. Picture cards are used on a daily basis to assist people to choose meals and which staff they want to support them with personal care. Staff have started to develop a How we choose folder, using photographs of choices of curtains, furniture, food and staff. They are also working on a What matters to me project. This is to ensure individual preferences are always taken into account. There are also one to one key worker meetings and photographs are regularly used in care planning. During the last twelve months there has been a great deal of redecoration and this includes the living room. Also, comprehensive cleaning schedules have been established to ensure cleanliness in the home is always maintained to a high standard. In order to adapt the service to peoples changing needs there are plans to have major building works undertaken to redesign the laundryroom and toilet areas into an accessible bathroom on the ground floor. The manager has continued to notify us of incidents and these have been managed well. There had been no complaints made to the manager in the last 12 months and no one has contacted the Commission with any concerns about the service. What are we going to do as a result of this annual service review? The next inspection of this service will be based on the Fees and Frequency Regulations 2007 and the assessment of risk of the service. Further clarity will become evident as the new registration and inspection system under the Health and Social Care Act 2008 is confirmed. We can inspect the service at any time if we have concerns about the quality of the service or the safety of the people using the service. Annual Service Review Page 4 of 5 Reader Information
Document Purpose: Author: Audience: Further copies from: Annual service review CQC General Public 0870 240 7535 (national contact centre) Our duty to regulate social care services is set out in the Care Standards Act 2000. The content of which can be found on our website. Helpline:
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