Care Home: Mont Calm Folkestone

Annual service review Name of Service: Mont Calm Folkestone The quality rating for this care home is: The rating was made on: two star good service 1 5 0 1 2 0 0 9 A quality rating is our assessment of how well a care home, agency or scheme is meeting the needs of the people who use it. We give a quality rating following a full review of the service. We call this review a ‘key’ inspection We do an annual service review when there has been no key inspection of the service in the last 12 months. It does not involve a visit to the service but is a summary of new information given to us, or collected by us, since the last key inspection or annual service review.   Has this annual service review changed our opinion of the service?   Yes You should read the last key inspection report for this service to get a full picture of how well outcomes for the people using the service are being met. The date by which we will do a key inspection: Name of inspector: Mary Cochrane Date of this annual service review: 1 8 0 1 2 0 1 0 Annual Service Review Page 1 of 6 Information about the service Address of service: 24/26 Earls Avenue Folkestone Kent CT20 2HE 01303251600 01303251000 Telephone number: Fax number: Email address: Provider web address:   Name of registered provider(s): Conditions of registration: Category(ies) : dementia Conditions of registration: Mont Calm Folkestone Number of places (if applicable): Under 65 Over 65 28 0 The maximum number of service users who can be accommodated is: 28 The registered person may provide the following category/ies of service only: Care home only - PC to service users of the following gender: Either whose primary care needs on admission to the home are within the following categories: Dementia - DE Have there been any changes in the ownership, management or the Yes service’s registration details in the last 12 months? If yes, what have they been: Date of last key inspection: Date of last annual service review (if applicable): Brief description of the service Mont Calm is a care home providing care for up to 28 people with a diagnosis of dementia. The home is situated in an avenue, a short walk from the popular Leas area of Folkestone. There is a mainline railway station and local bus routes nearby. The current fees for the service can be obtained from the home. The service has a new Responsible Individual. 1 5 0 1 2 0 0 9 Annual Service Review Page 2 of 6 Information on the Homes services and the CQC reports for prospective service users are detailed in the Statement of Purpose and Service User Guide. Annual Service Review Page 3 of 6 Service update since the last key inspection or annual service review: What did we do for this annual service review? The good 2 star rating was made at the last Key Unannounced Inspection on 15th January 2009. We looked at all the information that we have received, or asked for since the last key inspection or annual service review. This included: 1. The annual quality assurance assessment (AQAA) that was sent to us by the service. The AQAA is a self assessment that focuses on how well outcomes are being met for people using the service. It also gave us some numerical information about the service. 2. Surveys returned to us by people using the service and from other people with an interest in the service. 3. Information we have about how the service has managed any complaints. 4. What the service has told us about things that have happened in the service, these are called notifications and are a legal requirement. 5. The previous key inspection and the results of any other visits that we have made to the service in the last 12 months. 6. Relevant information from other organisations. 7. What other people have told us about the service. What has this told us about the service? The home sent us their annual quality assurance assessment (AQAA) when we asked for it. The AQAA did not contain all the information we needed to complete the annual service review. At the last inspection two requirements and two recommendations were made. The AQAA did not tell if these had been addressed. The AQAA did not tell us if people have a choice when they get up and have breakfast. They told us staff had received some training did not tell us what it was and whether it included Mental Capacity Act and Deprivation of Liberties training. It did not let us know if people are now receiving the recognised induction courses when they first start to work at the home. The section Our plans for improvement in the next 12 months contain little information and gave no examples on how this was going to be done. The AQAA did tell us the home have developed a Key Worker System which is working Annual Service Review Page 4 of 6 very well and gives the residents some individual input with a carer with regards shopping, finding out further information about the residents and extra input from relatives. They told us they promote the residents rights and their independence by encouraging them to do as much for themselves. If the resident is able to make choices then the service encourages this, if they feel they are unable to do so they liaise with families, care managers and other professionals. They said that care plans are updated regularly. They have now employed an activities coordinator and a folder has been put together with each individual residents needs, with regards to choice of what they enjoy participating in, photos and comments about what they have done on that day. Twice yearly they send out questionnaires to residents, families or friends. This gives the families the opportunity to express any concerns they may have about their relative or the home, it also gives them the opportunity to let them know what they are doing well or suggestions they might have to improve the service. At the beginning of the year the lounge was extended which has given the residents more space and everyone has access to the patio garden. The AQAA indicates that they have received two complaints during the last twelve months, which were dealt with in a professional and efficient manner. Since our last key inspection we have not received any complaints about the home. The AQAA said there have been two safeguarding issues. They have received verbal confirmation from the adult protection team in December 2009 that the issues were closed but to date they have not received closure in writing. The home continues to let us know about things that have happened since our last key inspection We looked at the information in the AQAA and we are not sure that the home is improving and still providing a good service. This means we may change our inspection programme and we may do the key unannounced inspection sooner than was planned. Since completing this review the service have informed us that they have made the improvements required at the last key unannounced inspection. This is the information they need to incorporate into the AQAA. What are we going to do as a result of this annual service review? We may change our inspection plan and do key inspection before the next scheduled date of 14th January 2012. We can inspect the service at any time if we have concerns about the quality of the service or the safety of the people using the service Annual Service Review Page 5 of 6 Reader Information Document Purpose: Author: Audience: Further copies from: Annual service review CQC General Public 0870 240 7535 (national contact centre) Our duty to regulate social care services is set out in the Care Standards Act 2000. The content of which can be found on our website. Helpline: Telephone: 03000 616161 Email: enquiries@cqc.org.uk Web: www.cqc.org.uk We want people to be able to access this information. If you would like a copy of the findings in a different format or language please contact our helpline or go to our website. Copyright © (2009) Care Quality Commission (CQC). This publication may be reproduced in whole or in part, free of charge, in any format or medium provided that it is not used for commercial gain. 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