Care Home: Montrose House Residential Home

Annual service review Name of Service: Montrose House Residential Home The quality rating for this care home is: The rating was made on: two star good service 1 3 1 0 2 0 0 8 A quality rating is our assessment of how well a care home, agency or scheme is meeting the needs of the people who use it. We give a quality rating following a full review of the service. We call this review a ‘key’ inspection We do an annual service review when there has been no key inspection of the service in the last 12 months. It does not involve a visit to the service but is a summary of new information given to us, or collected by us, since the last key inspection or annual service review.   Has this annual service review changed our opinion of the service?   No You should read the last key inspection report for this service to get a full picture of how well outcomes for the people using the service are being met. The date by which we will do a key inspection: Name of inspector: Claire Hutton Date of this annual service review: 1 2 1 0 2 0 0 9 Annual Service Review Page 1 of 5 Information about the service Address of service: 10 Renfrew Road Ipswich Suffolk IP4 3EQ 01473710033 01473710033 paul.readhead@eastsuffolkmind.org.uk Telephone number: Fax number: Email address: Provider web address:   Name of registered provider(s): Conditions of registration: Category(ies) : mental disorder, excluding learning disability or dementia East Suffolk Mind Number of places (if applicable): Under 65 Over 65 10 10 Have there been any changes in the ownership, management or the Yes service’s registration details in the last 12 months? If yes, what have they been: This service has notified us on a new Responsible Individual, Ms Veronica Pascoe. 1 3 1 0 2 0 0 8 Date of last key inspection: Date of last annual service review (if applicable): Brief description of the service Montrose House is a care home owned by the charity MIND and provides personal care and accommodation to ten people with mental health needs. The home is located in a residential area of Northeast Ipswich, approximately two miles from the town centre. It is on a bus route. Accommodation is in a converted domestic dwelling with a newer extension and a shaft lift linking two floors. All bedrooms are single and two have en-suite toilet facilities. There is a lounge, conservatory and kitchen/diner. The home has a small car parking area at the front of the building and an enclosed garden, accessible from the conservatory, at the rear. Annual Service Review Page 2 of 5 Service update since the last key inspection or annual service review: What did we do for this annual service review? We looked at all the information that we have received, or asked for, since the last key inspection or annual service review. This included: * The annual quality assurance assessment (AQAA) that was sent to us by the service. The AQAA is a self-assessment that focuses on how well outcomes are being met for people using the service. It also gave us some numerical information about the service. * Surveys returned to us by people using the service and from other people with an interest in the service. * Information we have about how the service has managed any complaints. * What the service has told us about things that have happened in the service, these are called notifications and are a legal requirement. * The previous key inspection and the results of any other visits that we have made to the service in the last 12 months. * Relevant information from other organisations. * What other people have told us about the service. What has this told us about the service? The service did send us their annual quality assurance assessment (AQAA) when we requested it. The information they gave us was good. They did tell us how they obtained views of the people using the service. This included: Service users being able to participate in the organisation at all levels through events/forums through out the year to enable service users to express views and participate in decision making. In addition there are monthly residents meetings and weekly menu planning meetings for residents to decide on matters that directly effect them on on daily basis. We were also told of developments such as new furniture purchases and plans to redecorate communal areas within the home. There is also a plan to review the current roster to ensure it meets the ongoing and changing needs of the residents. The service has notified us of events in the service and we feel that we are kept informed of any significant events at the service. This has involved significant events involving the resident group and the replacement of the responsible individual. We believe these matters have been handled appropriately and the outcomes satisfactory for the service. In relation to complaints and safeguarding the AQQA told us there had been no complaints and 1 safeguarding referrals in the previous 12 months. We have not been directly made aware of any complaints or concerns relating to this service. The AQQA also said The project records details of all complaints and complements received on a monthly basis, indicating the nature of the complainant, the action that is to be taken, who is dealing with the issue, timescales and outcomes. The information collated is sent to head office for monitoring and analysis. Organisational reports are formulated from this information and forwarded to the East Suffolk Mind Trustees. We believe any matters brought to the attention of this service will be appropriately dealt with, using the organisations policies and procedures. We spoke to staff at the project and received assurances that they are well supported Annual Service Review Page 3 of 5 by management and the processes in place. One person said the project is the best it has been for a long time. Things are busy, but are being dealt with well. What are we going to do as a result of this annual service review? At the previous key inspection on 13/10/2008 we judged this was a good service. We do not believe anything significant has occurred to change our view, therefore we will continue to gather information about this service and keep to our schedule of inspection. The current schedule for inspection is to receive a key inspection within 3 years of the last key inspection. Annual Service Review Page 4 of 5 Reader Information Document Purpose: Author: Audience: Further copies from: Annual service review CQC General Public 0870 240 7535 (national contact centre) Our duty to regulate social care services is set out in the Care Standards Act 2000. The content of which can be found on our website. 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