Care Home: Moorwood Cottage Care Centre

What the care home does well People`s needs are set out in clear care plans that give staff the information they need to provide the right care to people. Medication records are fully completed. This gives a clear record of the medication staff have supported people to take. There are sufficient staff available to meet people`s needs. What the care home could do better: We have not identified any areas that require action to be taken during this visit. The manager has a plan of improvements she has identified and should ensure these are caried out. Inspecting for better lives Random inspection report Care homes for older people Name: Address: Moorwood Cottage Care Centre 9 Valley Road Chandlers Ford Eastleigh Hampshire SO53 1GQ two star good service The quality rating for this care home is: The rating was made on: A quality rating is our assessment of how well a care home, agency or scheme is meeting the needs of the people who use it. We give a quality rating following a full assessment of the service. We call this a ‘key’ inspection. This is a report of a random inspection of this care home. A random inspection is a short, focussed inspection. Details of how to get other inspection reports for this care home, including the last key inspection report, can be found on the last page of this report. Lead inspector: Craig Willis Date: 1 8 0 2 2 0 0 9 Information about the care home Name of care home: Address: Moorwood Cottage Care Centre 9 Valley Road Chandlers Ford Eastleigh Hampshire SO53 1GQ 02380252547 02380273884 moorwood@schealthcare.co.uk Telephone number: Fax number: Email address: Provider web address: Name of registered provider(s): Type of registration: Number of places registered: Conditions of registration: Category(ies) : Ashbourne (Eton) Limited care home 47 Number of places (if applicable): Under 65 Over 65 47 old age, not falling within any other category Conditions of registration: 0 The registered person may provide the following category/ies of service only: Care home with nursing (N) only - to service users of the following gender: Either Whose primary care needs on admission to the home are within the following categories: Old age, not falling within any other category (OP) The maximum number of service users to be accommodated is 47. Date of last inspection Brief description of the care home Moorwood Cottage Care Centre is one of a national group of care homes owned by Southern Cross Healthcare Limited, currently trading as Ashbourne (Eton) Limited, and is registered to accommodate up to forty-seven older people. The home can admit up to forty-six residents for nursing care and one for personal care only. The home is situated in a residential area in Chandlers Ford and is near to the local shops and amenities. The home has been extended and accommodation is on two floors offering Care Homes for Older People Page 2 of 8 Brief description of the care home three communal rooms, thirty-seven single and five shared bedrooms. There is a stair/chair lift to one part of the first floor. Details of the current fees for a place in the home can be obtained from the manager. Care Homes for Older People Page 3 of 8 What we found: Following the last key inspection of the home we made a requirement that records of all medication administered to people in the home must be kept. During the visit we inspected the current months medication administration record for seven people who live in the home. These records had all been fully completed. The manager reported that she completes a monthly audit of the medication, including the records that are kept of medication administration. These audits were inspected and contained an action plan for any issues that were identified. The action plan is assessed at the next audit to ensure the work had been completed. The medication is administered by the qualified nuring staff and all staff administering medication completed a training update in January 2009. This requirement has been met. The manager informed us of an incident in August 2008 where a staff member did not follow the correct medication procedures. As a result of the investigations the staff member was subject to the homes disciplinary procedures. During the visit we inspected the care plans and care records of three people who live in the home. Each person had care plans in place that set out how their assessed needs should be met. The plans had been reveiwed each month and had been updated where necessary. Records were kept of the personal care support people had received and any specific care needs, for example, a record of turning for people who were at risk of pressure ulcers and a fluid intake chart. We spoke with two people who live in the home during the visit. Both reported that they received support to take their medication when they need to and that staff treated them well and know their needs. When we completed an Annual Service Review for the home in July 2008 some of the people who live in the home said they did not feel there were always enough staff available. The manager reported that since this review an additional member of care staff has been used each morning. This means that there are now 2 nurses and 5 carers between 8am and 8pm, an additional carer between 7am and 3pm and 1 nurse and 3 carers between 8pm and 8am. Two people who live in the home were spoken with during the visit. Both said they thought there were enough staff to meet their needs and said staff responded quickly if they used their call bell. Two care staff were spoken with during the visit. Both said they thought there were enough staff to meet peoples needs and said they received good support from the manager. During the visit we observed the support provided as people had their breakfast. 15 people were having breakfast in the dining room and staff were taking trays through to some people in their bedrooms. Staff were not rushed and spent time asking people what they wanted and responding to requests for assistance. What the care home does well: What they could do better: We have not identified any areas that require action to be taken during this visit. The Care Homes for Older People Page 4 of 8 manager has a plan of improvements she has identified and should ensure these are caried out. If you want to know what action the person responsible for this care home is taking following this report, you can contact them using the details set out on page 2. Care Homes for Older People Page 5 of 8 Are there any outstanding requirements from the last inspection? Yes £ No R Outstanding statutory requirements These requirements were set at the last inspection. They may not have been looked at during this inspection, as a random inspection is short and focussed. The registered person must take the necessary action to comply with these requirements within the timescales set. No. Standard Regulation Requirement Timescale for action Care Homes for Older People Page 6 of 8 Requirements and recommendations from this inspection Immediate requirements: These are immediate requirements that were set on the day we visited this care home. The registered person had to meet these within 48 hours. No. Standard Regulation Requirement Timescale for action Statutory requirements These requirements set out what the registered person must do to meet the Care Standards Act 2000, Care Homes Regulations 2001 and the National Minimum Standards. The registered person(s) must do this within the timescales we have set. No. Standard Regulation Requirement Timescale for action Recommendations These recommendations are taken from the best practice described in the National Minimum Standards and the registered person(s) should consider them as a way of improving their service. No. Refer to Standard Good Practice Recommendations Care Homes for Older People Page 7 of 8 Reader Information Document Purpose: Author: Audience: Further copies from: Inspection Report CSCI General Public 0870 240 7535 (telephone order line) Our duty to regulate social care services is set out in the Care Standards Act 2000. Copies of the National Minimum Standards –Care Homes for Older People can be found at www.dh.gov.uk or got from The Stationery Office (TSO) PO Box 29, St Crispins, Duke Street, Norwich, NR3 1GN. Tel: 0870 600 5522. Online ordering from the Stationery Office is also available: www.tso.co.uk/bookshop Helpline: Telephone: 0845 015 0120 or 0191 233 3323 Textphone: 0845 015 2255 or 0191 233 3588 Email: enquiries@csci.gsi.gov.uk Web: www.csci.org.uk We want people to be able to access this information. If you would like a summary in a different format or language please contact our helpline or go to our website. 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