Care Home: Mount Carmel

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Annual service review Name of Service: Mount Carmel The quality rating for this care home is: The rating was made on: two star good service 0 2 0 1 2 0 0 9 A quality rating is our assessment of how well a care home, agency or scheme is meeting the needs of the people who use it. We give a quality rating following a full review of the service. We call this review a ‘key’ inspection We do an annual service review when there has been no key inspection of the service in the last 12 months. It does not involve a visit to the service but is a summary of new information given to us, or collected by us, since the last key inspection or annual service review.   Has this annual service review changed our opinion of the service?   No You should read the last key inspection report for this service to get a full picture of how well outcomes for the people using the service are being met. The date by which we will do a key inspection: Name of inspector: Louise Phillips Date of this annual service review: 2 5 1 1 2 0 0 9 Annual Service Review Page 1 of 7 Information about the service Address of service: 12 Aldrington Road London SW16 1TH 02087697674 02086960412 mountcarmeluk@yahoo.co.uk Telephone number: Fax number: Email address: Provider web address:   Name of registered provider(s): Conditions of registration: Category(ies) : past or present alcohol dependence past or present drug dependence Conditions of registration: Mount Carmel Hostel for Recovering Alcoholics Limited Number of places (if applicable): Under 65 Over 65 18 18 0 0 The maximum number of service users who can be accommodated is: 18 The registered person may provide the following category of service only: Care Home Only (CRH - PC) to service users of the following gender: Either whose primary care needs on admission to the home are within the following categories: Past or present drug dependence - Code D Past or present alcohol dependence - Code A Have there been any changes in the ownership, management or the No service’s registration details in the last 12 months? If yes, what have they been: Date of last key inspection: Date of last annual service review (if applicable): Brief description of the service Mount Carmel is a care home for clients who are recovering from alcohol addiction. The home provides treatment and therapy to clients who have followed a period of total abstinence. The stay at Mount Carmel is for approximately six months. During this time they are supported to begin a Twelve Step programme of recovery from their addiction. The service focuses on the first five steps of the programme with support through group therapy and one-to-one counselling. Annual Service Review Page 2 of 7 0 2 0 1 2 0 0 9 There is a large parking area to the front of the property and a well-maintained garden to the rear of the home. The home is situated close to local shops and public transport links. At the time of inspection the fees for the service were #400 per week. The manager stated that the fee is currently under review. Annual Service Review Page 3 of 7 Service update since the last key inspection or annual service review: What did we do for this annual service review? We looked at all the information that we have received, or asked for, since the last key inspection. This included: - The Annual Quality Assurance Assessment (AQAA) that is a self assessment questionnaire completed by the manager, to tell us about things that have happened at the home and plans to progress the service. - Surveys returned to us by people who use the service. - Speaking to the manager of the service. - Information we have about how the service has managed any complaints. - What the service has told us about things that have happened in the service, these are called notifications and are a legal requirement. - The previous key inspection and the results of any other visits that we have made to the service in the last 12 months. - Relevant information from other organisations. - What other people have told us about the service. What has this told us about the service? The home sent us their Annual Quality Assurance Assessment (AQAA) when we asked for it. It was clear and gave us all the information we asked for. We looked at the information in the AQAA and our judgment is that the home is still providing a good service and that they know what progress they can make. We received survey responses from four people who use the service. They told us that the get the support they need from the service and that the staff listen to them and act upon what they say. They said that the staff treat them well and they feel their dignity and privacy is respected. The people who use the service said they are not able to make decisions about what they do each day. This is likely to be due to the structure of the rehabilitation programme in place at Mount Carmel, where people who use the service have to be fully involved in the weekly programme to enable their rehabilitation. Where we asked where the service could improve, people said that they would like more clearer information about expectations regarding them seeing their family, and visiting licenced premises. One person said they would like to have more choice in the food and meals provided. Annual Service Review Page 4 of 7 The people who use the service said that they know who they can talk to if they are not happy about something, though not everyone knows how to make a formal complaint should they need to. People who use the service say that the home does well through providing an environment that cares for the mental health of the people, and supporting them with their recovery. One person said that the service does exactly what they expected, from the information they were given before they moved there, and that the programme is very challenging and supportive. As part of this review we spoke to the manager of Mount Carmel over the telephone. She said that she feels the service is continuing to progress well and provide a high level of support to the people who use the service. She spoke about developments over the past year, which includes the introduction of the adolescent support group, which has been running for approximately six months. She said that this is a support group for children of people who use the service, to enable them to meet, be educated about drinking and discuss issues around their parents drinking behaviour. They are also able to get involved in creative work, such as making their own t-shirts and doing graffiti on paper. She said that the service has developed a child protection policy manage this group and to minimise risks to the children. She spoke about the impact of changes within the staff team, and that there is a full staff complement at the home, with training ongoing for the team throughout the year. The manager said that the staff work well together and that there is a good working atmosphere at the home. The manager also spoke about the recent setting up of the football team at the service and the weekly exercise classes for people who use the service. She also spoke about the new summerhouse in the garden, which is for the use of people at the service, and also an extra space for group work and individual counselling sessions. The AQAA for the service highlighted that Mount Carmel has purchased a new move on house, which the manager said should be up and running by the end of the year. She said that this is for people who have completed the programme at Mount Carmel, but who do not have accommodation to move on to, where they can use this as a base for finding somewhere permanent to live and moving on with their lives. The manager said that no complaints have been received at the service during the year. The service continues to let us know about things that have happened since our last key inspection and they have shown that they have managed issues well. The home works well with us and have shown us that their service continues to provide good outcomes for the people who use it. Annual Service Review Page 5 of 7 What are we going to do as a result of this annual service review? We are not going to change our inspection plan, and will do a key inspection by 29th December 2011. However we can inspect the service at any time if we have concerns about the quality of the service or the safety of the people using the service. Annual Service Review Page 6 of 7 Reader Information Document Purpose: Author: Audience: Further copies from: Annual service review CQC General Public 0870 240 7535 (national contact centre) Our duty to regulate social care services is set out in the Care Standards Act 2000. The content of which can be found on our website. Helpline: Telephone: 03000 616161 Email: enquiries@cqc.org.uk Web: www.cqc.org.uk We want people to be able to access this information. 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