Care Home: Mulberry Court Residential Home

Annual service review Name of Service: Mulberry Court Residential Home The quality rating for this care home is: The rating was made on: two star good service 1 9 1 2 2 0 0 8 A quality rating is our assessment of how well a care home, agency or scheme is meeting the needs of the people who use it. We give a quality rating following a full review of the service. We call this review a ‘key’ inspection We do an annual service review when there has been no key inspection of the service in the last 12 months. It does not involve a visit to the service but is a summary of new information given to us, or collected by us, since the last key inspection or annual service review.   Has this annual service review changed our opinion of the service?   No You should read the last key inspection report for this service to get a full picture of how well outcomes for the people using the service are being met. The date by which we will do a key inspection: Name of inspector: Angela Kennedy Date of this annual service review: 1 0 0 3 2 0 1 0 Annual Service Review Page 1 of 6 Information about the service Address of service: 62 Blagreaves Lane Littleover Derby DE23 1FL 01332779977 01332776977 Telephone number: Fax number: Email address: Provider web address:   Name of registered provider(s): Name of registered manager (if applicable) Mr Chundramohun Ramchurun Conditions of registration: Category(ies) : mental disorder, excluding learning disability or dementia Conditions of registration: Mulberry Court Care Homes Ltd. Number of places (if applicable): Under 65 Over 65 14 0 The maximum number of service users who can be accommodated is 14 The registered person may provide the following category of service only Care Home only PC To service users of the following gender Both Whose primary care needs on admission to the home are within the following category Mental disorder, not including learning disability or dementia Code MD Have there been any changes in the ownership, management or the Yes service’s registration details in the last 12 months? If yes, what have they been: Registration category changed from dementia category over 65 to mental disorder category. 1 9 1 2 2 0 0 8 Date of last key inspection: Date of last annual service review (if applicable): Brief description of the service Annual Service Review Page 2 of 6 Mulberry Court is a detached house that provides personal care for up to 14 people. Since the last key inspection the provider has changed the registration category of the home and the home is now registered to provide personal care for younger adults with mental health needs. The Home is in a residential area of Littleover, Derby, not to far from local shops and is on a bus route from the centre of Derby. The provider has modernised, refurbished and made some adaptations to the existing facilities to meet the needs and preferences of younger adults with mental health needs. New showers have been fitted to the first floor bathrooms, and a previous assisted WC room has been converted into a smoking room (which complies with smoking legislation) to accommodate the needs of people who smoke. To compensate for the loss of the toilet facility, a 2nd toilet has been installed to the ground floor shower room. In addition to the kitchen facilities the dining area has been set out to enable people to make their own drinks and snacks. Annual Service Review Page 3 of 6 Service update since the last key inspection or annual service review: What did we do for this annual service review? We looked at all the information that we have received, or asked for, since the last key inspection or annual service review. This included: The annual quality assurance assessment (AQAA) that was sent to us by the service. The AQAA is a self-assessment that focuses on how well outcomes are being met for people using the service. It also gave us some numerical information about the service. Surveys returned to us by people using the service and from other people with an interest in the service. Information we have about how the service has managed any complaints. What the service has told us about things that have happened in the service, these are called notifications and are a legal requirement. The previous key inspection and the results of any other visits that we have made to the service in the last 12 months. Relevant information from other organisations. What other people have told us about the service. What has this told us about the service? The home sent us their annual quality assurance assessment (AQAA). The annual quality assurance assessment was not fully completed. The provider told us that this was because at the time of completing this assessment the service had just changed their registration category and no one was using the service. The provider has agreed to send us a summary of information regarding the services and support they now provide to enhance the information provided in their annual quality assurance assessment. The information we receive before this Annual Service Review is sent out as a final report will be included in this review. The provider has verbally confirmed that there are now two people using the service. These two people have completed surveys to inform us of their opinions of the service. These surveys told us that they were given enough information about the home to enable them to decide if it was right for them. They confirmed that if they had any concerns they knew how to make a complaint. Both people confirmed that they were able to make decisions about their daily lives and said the staff and managers treated them well. Comments included, they treat me nice and great food, makes me feel homely. We looked at the information from the provider in their annual quality assurance assessment. This information told us that they will actively seek the views of people who use the service through questionnaires, discussion and comments received. This information told us that they will hold meetings for the people using the service to enable their views and comments about the home and how they feel it could be improved to be incorporated into policies and procedures. This information told us that they will also collate the views of the people using the Annual Service Review Page 4 of 6 service and their relatives and friends views at monthly management inspections and also at six monthly reviews of their Care / Support plans. The information in the annual quality assurance assessment told us that the maintenance of equipment within the home was up to date, as all equipment used had been serviced or tested as recommended by the manufacturer or other regulatory body. The information in the annual quality assurance assessment told us that all policies, procedures and codes of practice relating to the home had been reviewed since the change in the homes registration category. This ensures that the staff are working to the correct procedures for the service provided. The information in the annual quality assurance assessment told us that there are five permanent care staff employed at the home and that four of these staff have achieved an NVQ 2 or above in care. This shows us that people are supported by trained staff. We received three completed surveys from staff that work at Mulberry Court. These surveys informed us that the staff had enough support, experience and knowledge to meet the different needs of the people using the service. Staff told us that they were given up to date information about the needs of the people sing the service, that they were given training that was relevant to their role and that they were supported by the management of the home. Comments from staff included, I have worked at Mulberry Court for 5 years, its a pleasant environment for both clients and staff to live and work and the provider looks after his clients and staff, ensuring the quality of care is always maintained. What are we going to do as a result of this annual service review? The next inspection of this service will be based on the Fess and Frequency Regulations 2007 and the assessment of risk of the service. Further clarity will become evident as the new registration and inspection system under the Health and Social Care Act 2008 is confirmed. However we can inspect the service at any time if we have concerns about the quality of the service or the safety of the people using the service Annual Service Review Page 5 of 6 Reader Information Document Purpose: Author: Audience: Further copies from: Annual service review CQC General Public 0870 240 7535 (national contact centre) Our duty to regulate social care services is set out in the Care Standards Act 2000. The content of which can be found on our website. Helpline: Telephone: 03000 616161 Email: enquiries@cqc.org.uk Web: www.cqc.org.uk We want people to be able to access this information. 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